Polyworks Engineer

Job Title: PolyWorks Engineer
Location: North East
Salary: Experience dependant
Package: BUPA and Life Assurance, 5%, Pension contribution
Employment Type – Permanent
Our Client:
Is the Master Distributer of PolyWorks Software. We specialise in
delivering metrology solutions to our customers using PolyWorks software, a
powerful metrology platform for 3D measurement and analysis. We are committed to
providing exceptional customer service and technical support to ensure our clients
get the most out of their investment.
Position Overview:
Our Client is seeking a dedicated and knowledgeable PolyWorks Engineer to join our
team. The ideal candidate should be open to traveling and staying overnight at client
locations to deliver PolyWorks training and metrology services. This role offers a mix
of office-based work, where you'll handle customer support calls, and on-site visits to
provide training and metrology services such as 3D scanning.
Key Responsibilities:
Provide PolyWorks technical support to customers via phone, email, and
remote sessions.
Provide PolyWorks software training to customers, which may require travel
and overnight stays.
Provide in-house and on-site 3D scanning and metrology services
Collaborate with the development team to escalate and resolve complex
technical issues.
Document and track customer interactions, issues, and resolutions in our
support system.
An alternative working pattern in terms of a 9 day fortnight, week 1 - Monday to Friday, week 2 –
Monday to Thursday with the Friday off. Working 75 hours during the 9 days (so a workday consists
of working 9 hours with 40 minute lunch break, eg 8.30am to 5.30pm).
Requirements:
Bachelor's degree in Engineering, or a related field, or equivalent work experience.
Strong understanding of 3D metrology and measurement technologies.
Experience with PolyWorks software or similar metrology software platforms.
Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Ability to work in a fast-paced, customer-focused environment.
Proficiency in using remote support tools and technologies.
Willingness to travel and stay overnight as required for on-site customer
support and training.
UK Driving Licence and car
Join the team and become part of a dynamic company that values innovation, teamwork, and excellence in service delivery. If you meet the requirements and are ready to take on this exciting opportunity.
Workforce on Demand and our client is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Note: The job description provided is for illustrative purposes and may be subject to modifications based on the specific needs of the employer