Tenant Support Officer
3 days ago
We are currently recruiting on behalf of a charity based in Birmingham which provide a variety of services for older people. They are recruiting for a Housing & Maintenance Officer on a permanent full-time basis covering schemes on the outskirts of Birmingham.
The role is 35 hours per week, Monday-Friday paying £21,840 per annum rising to £24,000 in April. The successful candidate must have a clean driving license and access to their own vehicle and undergo an enhanced DBS check.
Day to day duties will include:
* Manage supported housing services for older tenants ensuring full occupancy and quality service delivery
* Communicate effectively with teams to ensure consistent service across all schemes
* Support tenants in fostering a sustainable and inclusive community environment
* Administer building maintenance and management per organizational policies
* Assist tenants with support planning to maintain independent living
* Provide rent account guidance and benefits advice
* Identify and address tenant support needs creating and reviewing support plans
* Conduct regular welfare checks and provide emergency support when needed
* Assist with property allocations tenancy agreements and affordability checks
* Welcome new tenants ensuring they understand the scheme's facilities and systems
* Perform building inspections and risk assessments regularly
* Encourage tenant participation in social and community activities
* Address antisocial behaviour through mediation and resolution strategies
* Manage end-of-tenancy procedures including legal and financial matters
To apply candidates must have a background in social housing and in a similar role
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Birmingham, United Kingdom BCOP Full timeBCOP is a local charity that has, for the last 70 years, supported older people living in Birmingham. We have three nursing homes, 4 supported living schemes and 6 independent living schemes within the area. We firmly believe that people are at the heart of everything do and are committed to working well together and adapting to our resident’s needs. We...
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