Care Coordinator

Job Title: Complex Care Coordinator (Bridging Project)
Location: Shoreditch EC2A 3QT
Job type: Full-time permanent
Hours: 8 am - 6 pm Hybrid (3 days a week office - Tuesday / Thursday and Friday) 2 days home.
Salary: up to £30K pa (DOE) plus commission on GP
Role Overview
We are seeking a dynamic and organised Complex Care Coordinator to join our fast-paced Bridging Project team. This pivotal role involves coordinating high-quality home care services to support individuals transitioning between hospital and home, or within the community. You will be responsible for managing schedules, liaising with care teams and clients, and ensuring exceptional standards of care delivery in a demanding, fast-moving environment.
Key Responsibilities
* Plan, organise, and manage care schedules for service users, ensuring appropriate allocation of carers.
* Respond promptly to changing care needs, making adjustments to schedules as required.
* Work collaboratively with healthcare professionals to ensure smooth care transitions.
Staff Supervision & Support
* Lead and support the care team, providing guidance and supervision to maintain high standards.
* Co-ordinate staff inductions, training, and performance reviews.
* Manage staff rotas, ensuring coverage for weekdays, evenings, and weekends.
Client Relations
* Act as the main point of contact for clients and their families, addressing concerns or issues promptly.
* Oversee onboarding, initial assessments, and regular reviews of client care plans.
* Ensure clients’ needs are met with dignity, respect, and professionalism.
Compliance & Administration
* Maintain accurate and up-to-date records in line with regulatory standards.
* Ensure compliance with CQC standards and company policies.
* Prepare reports and participate in audits as required.
Skills and Qualifications
* Proven experience in domiciliary care coordination or a similar role.
* Strong understanding of care planning, risk assessments, and CQC requirements.
* Exceptional organisational skills and ability to multitask in a fast-paced environment.
* Excellent communication and interpersonal skills.
* Competent IT skills for managing scheduling software and documentation.
* Flexibility to work evenings and weekends when required.
What We Offer
* Competitive salary up to £30K pa depending on experience, plus commission on GP
* Ongoing training and professional development opportunities.
* A supportive and inclusive working environment.
* The opportunity to make a meaningful difference in the lives of others.
* Hybrid working (3 days a week office - Tuesday / Thursday and Friday) 2 days home.
For more information, please apply now with your up-to-date CV or call Fel on (phone number removed)