Retrofit Coordinator

Job summary
The Retrofit Coordinator will be responsible for overseeing the assessment of dwellings as well as the subsequent specification, approval, monitoring, and evaluation of energy efficiency measures, in accordance with PAS 2035
Accountabilities and responsibilities
* Retrofit coordination of multiple concurrent PAS 2030 projects
* Liaising with Retrofit Assessors, Installers and their customers as necessary
* Liaising with colleagues to resolve issues and identify system/process improvements
* Responding to communication from customers in a timely manner and in a manner that builds customer loyalty and company reputation
* Visit site to review projects and advise installers on an occasional basis
* Work with the business development team to identify new and suitable projects to tender for, and assist with the PAS2030 and PAS2035 aspects of tender applications.
* Be involved in the planning, development and implementation of projects and schemes to be delivered internally
* Advise, support and review projects where the organisation are taking a management role in a project or scheme, but are utilising third parties for delivery and retrofit coordination services.
Key knowledge and skills
Qualified Retrofit Coordinator, or, qualified Retrofit Assessor currently in training to become a Retrofit Coordinator
General responsibilities:
Team
* Required to work across multiple teams in line with required projects
Governance
* Ensuring compliance with relevant regulations and legislation (such as data protection and safeguarding) as well as internal governance and policies.
* Develop and refine management information to increase transparency of all activity at key stages to provide timely information to inform action and manage risk, maintain high quality and delivery across all activities.
Strategic
* Actively involved with the contribution of insights relating to PAS2030 and PAS2035 to maintain the organisation at the forefront of knowledge regarding the scheme, while looking to develop innovative approaches which will attract further funding while meeting the goal of reducing fuel poverty.
Clients
* Maintain a strong professional relationship through excellent communication building beneficial working relationships with contractors and Clients.
* Manage key stakeholder relationships to maintain and enhance the reputation of the organisation.
* Build and enhance the organisation’s reputation growing its reach in terms of potential delivery.
Work delivery
* Support with the deliver activity, from resource planning to management reporting, with appropriate attention to risk and budget control.
* Responsible for continuous service improvement and process developments including maintaining and improving systems, policies and procedures that govern the performance monitoring, development and delivery of renewable technologies.
* Carry out other such duties as required from time to time to support business goals.
General
* You will be expected to always comply with Client, contract and the company’s stated policies relating to customer service and equality for all customers and employees.
* You will operate within the parameters of the company’s ISO and other accreditations.
* To work flexibly across all activities, supporting and engaging with others to meet task deadlines, furthering the teams’ collective success