2nd Line Engineer

2 weeks ago

Epsom, United Kingdom Integral Recruitment Ltd Full time

Job title – 2nd Line Engineer
Location – Epsom, KT17
Salary – £40,000 per annum plus generous benefits package
Duration – Perm/Full-time

A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it’s a great time to join them.

You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment.

As 2nd Line Engineer your responsibilities will include:

* Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs

* Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager

* Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one

* Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, virtualisation & on prem applications, Azure, etc)

* Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications

* Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required

* Understand the operation of Spam Filtering, Web Security and Antivirus

* Leverage provided RMM tool(s) for monitoring, administration, and remote support

* Administer and maintain the joiners / movers / leavers process in a timely and secure way

* Build and distribute corporate hardware while maintaining inventory and asset registers

* Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams

We are looking for a 2nd Line Engineer who has the following skills and experience:

* Previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment

* A passion for providing a high level of service desk support to internal users

* Experience with desktop and server operating systems, 365, Active Directory (including Azure AD / Entra ID)

* Good knowledge of virtualisation technologies including VDI (Horizon VMware or similar)

* Out of the box troubleshooting skills with ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level

This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 2nd Line Engineer, please click apply online and upload an updated copy of your CV

  • 2nd Line Engineer

    2 months ago

    Epsom, United Kingdom CV-Library Full time

    Job title – 2nd Line Engineer Location – Epsom, KT17 Salary – £40,000 per annum plus generous benefits package Duration – Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to...

  • Technical Support Specialist

    2 months ago

    Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full time

    Job Title – 2nd Line EngineerLocation – Epsom, KT17Salary – £40,000 per annum plus generous benefits packageDuration – Perm/Full-timeA highly successful and highly regarded organisation within the financial services sector is seeking a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will...

  • Multimedia and Connected Car Supervisor

    3 weeks ago

    Epsom, United Kingdom TLP Consultancy Full time

    Job Description Multimedia and Connected Car Supervisor - Application deadline 2nd December £43,000 Permanent Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday...

  • FTC Test Automation Engineer

    3 weeks ago

    Epsom, United Kingdom Nuffield Health Full time

    Test Automation Engineer Epsom/Hybrid | Technology | Fixed-Term Contract - 6 months | Full-Time Competitive salary, depending on experience 37.5 hours per week   Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it...

  • FTC Test Automation Engineer

    3 weeks ago

    Epsom, United Kingdom Nuffield Health Full time

    Test Automation Engineer Epsom/Hybrid | Technology | Fixed-Term Contract - 6 months | Full-Time Competitive salary, depending on experience 37.5 hours per week   Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it...

  • Transformational Pipeline Engineering Leader

    3 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    AtkinsRéalis is committed to shaping the future of our cities and environments. We are seeking an experienced Associate Director in Civil Pipeline Engineering to join our team.This role offers a unique opportunity to play a vital part in every aspect of our Pipeline Service Line on Transformational Programmes for critical UK infrastructure with...

  • Radiation Protection Engineer

    2 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    AtkinsRéalis is seeking an experienced Radiation Protection Engineer to join our team. As a key member of our nuclear safety team, you will be responsible for assessing hazards and developing safety cases to protect people and the environment.The ideal candidate will have a strong background in radiation protection, excellent technical skills, and the...

  • Multimedia and Connected Car Supervisor – Application deadline 2nd December

    4 days ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    £43,000 Permanent Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days...

  • Multimedia and Connected Car Supervisor

    2 weeks ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    Job Description £43,000 Permanent Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and...

  • Multimedia and Connected Car Supervisor – Application deadline 2nd December

    2 weeks ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    £43,000PermanentNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday +...

  • Multimedia and Connected Car Supervisor – Application deadline 2nd December

    2 weeks ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    £43,000PermanentNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday +...

  • Multimedia and Connected Car Supervisor – Application deadline 2nd December

    2 weeks ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    £43,000PermanentNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday +...

  • Tunnel Ventilation Engineer

    6 months ago

    Epsom, United Kingdom SNC-Lavalin Full time

    Job Description What is this Job about? Tunnels and underground structures form an increasingly important part of modern-day infrastructure. This infrastructure provides economic, societal, and environmental benefits through the facilitation of the efficient and rapid movement of people below-ground. This may be in mass transit systems, high-speed...

  • Technical Product Specialist

    6 months ago

    Epsom, United Kingdom Clearwater People Solutions Full time

    **Technical Product Specialist**: - Location- Epsom- Salary: - £45000.0- Contact name: - Jo Foster- Job ref: - 6666- Published: - about 3 hours ago This is a hybrid based role. **Key Responsibilities for the Technical Product Specialist** - The Technical Product Specialist will be responsible for conducting 3rd line technical investigations - Play a...

  • Nuclear Safety Expert

    2 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. We are committed to promoting a diverse and inclusive community, where we can all be ourselves, thrive and develop.This role requires a Nuclear Safety Engineer with the ability to assess risks for our nuclear clients, helping them realise their low carbon...

  • Multimedia and Connected Car Supervisor

    4 days ago

    Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time €43,000

    £43,000 Permanent Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days...

  • Multimedia and Connected Car Supervisor

    4 days ago

    Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time €43,000

    £43,000 Permanent Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days...

  • Environmental Management Leader

    2 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    At AtkinsRéalis, we are seeking a highly skilled Environmental Management Leader to join our team in London. This is an excellent career development opportunity for experienced professionals looking to progress their careers to the next level.">We offer a competitive salary that reflects the importance of this role, with a base salary range of £70,000 -...

  • Director of Environmental Coordination

    2 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    We are seeking a highly skilled Director of Environmental Coordination to join our team in London. This is an exciting opportunity for experienced professionals to take on a leadership role and drive our environmental management practice forward.">Salary and Benefits:We offer a competitive salary that reflects the importance of this role, with a base salary...

  • Senior Consultant Environmental Impact Assessment

    2 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    We are looking for a highly skilled Senior Consultant Environmental Impact Assessment to join our team in London. This is an excellent opportunity for experienced professionals to take on a challenging role and make a real impact on our clients' projects.">Salary and Benefits:We offer a competitive salary that reflects the importance of this role, with a...