Deputy Manager

The Role

Overall purpose

The Deputy Manager will:

Supporting the Registered Manager to ensure the delivery of efficient, effective services, providing exceptional care, that meets and exceeds the diverse needs of the clients and all other stakeholders.

Responsibilities and accountabilities

Assume responsibility for the services provided by the home.

Provide a high standard of care and reablement to residents, based on the assessment of care needs and in consultation with the residents, their relatives and the care team.

Continuously evaluate the quality of care given, and regularly reassess the needs of residents in consultation with them, their relatives and the care team, and to effect change required to achieve planned goals.

Administer and order medicines in accordance with residents' needs and the home's policies and procedures.

Maintain necessary records and ensure the accuracy and reliability of the systems for administering medicines.

Liaise with residents' GPs and other relevant healthcare professionals such as but not limited to occupational therapists, physiotherapists, community nurses, etc.

Engage in care planning and implementation of care plans.

Continually review own practices to develop new skills and knowledge through relevant professional development training.

Work closely with other members of the care team, ensuring that effective, highquality care is given to achieve planned goals.

Make effective and efficient use of all the home's resources.

Work in partnership with residents' families and friends in planning, implementing, and reviewing care plans.

Enable residents to receive appropriate religious, cultural, emotional and psychological support.

Day-to-day running of the home

Take responsibility for the running of the home in absence of the Registered Manager. "' Assist the Registered Manager with the general management of the home working under their guidance and leadership.

Assist the Registered Manager to produce and maintain the operational policies and procedures needed to run the home effectively and efficiently and to achieve legal compliance.

Support the Registered Manager in their duties to ensure the home complies with all relevant legislation.

Support the Registered Manager produce and maintain systems and procedures for auditing and assuring quality of care provided by the home.

To support the home manager in the marketing of the home and assessment of prospective residents.

To liaise with and establish relationships with other health and social care providers.

Staff management and development

Assist the Registered Manager with the recruitment, appointment, deployment, training, and development of all staff employed by the home.

Provide support and professional supervision to all staff as appropriate and ensure they contribute to the best of their ability to the efficient running of the home and the creation of the right atmosphere.

Attend and participate in staff meetings.

Take responsibility for the management of specific staffing matters as required by the Registered Manager.

Management of premises

Assist the Registered Manager in maintaining the premises in accordance with current legislation and the company's policies and procedures.

Help to ensure that rooms and common spaces are properly cleaned and maintained and adequately heated. Help to maintain the standards set for the appearance and upkeep of the premises, indoors and outdoors.

Manage, as required by the Registered Manager, any planned maintenance programmes.

Financial management

Assist the Registered Manager with the management of the home's financial affairs.

Assist the Registered Manager in maintaining administrative systems and financial records.

Person Specification

EDUCATION AND QUALIFICATIONS

Essential:

Level 4 in Health and Social Care or transferable qualification of the same level.

Desirable:

Level 5 or equivalent in management or Health and Social Care.

KNOWLEDGE AND SKILLS

Essential:

Knowledge of writing and reviewing personalised care plans.

Responsive to resident’s needs.

Excellent interpersonal skills.

Ability to encourage and motivate others.

Develop and support staff and recognise individual talents and achievements.

Good listener.

Ability to advise.

Comprehensive knowledge of relevant legislation, regulation, and practice.

Good knowledge and understanding of the Care Act 2014, Care Quality Commission Fundamental Standards, Mental Capacity Act 2005, NHS and Community Care Act and Carers Act.

Health and safety legislation.

Risk assessment and Health and Safety.

Safeguarding adults.

Knowledge and Practice in administering medication.

End of Life Care.

Equality and diversity awareness.

Person Specification

Must haves:

Professional Qualification and/or Management qualification e.g. DIPSW, DIPSSCM, DIP COT, NVQ4 or equivalent CSS with advanced counselling.

Experience of working at a Management or senior level in a Day Service setting.

Participation in recruitment process

Managing people through supervision and personal development review.

Health and Safety, risk assessment and management

Assessing older people and people with a disability.

Developing care plans and completing reviews.

Promoting services to the wider community. • Marketing

Project Work

Management of medication

In depth knowledge of a wide range of medical conditions and their potential impact on a person’s independence in their daily lives.

Legislation which impacts on the Community and setting e.g. NHS, Community Care Act, HSAW Act.

National Care Standards.

Knowledge of Safeguarding

Risk Assessment

Staff Management

Budget Management

Manage and motivate staff

Promote service

Communicate effectively both oral and written

Maintain records/report writing

IT skills

EXPERIENCE

Essential

Knowledge and experience of running health and social care within a residential setting.

Detailed, comprehensive knowledge of all relevant legislation and other policies including Health and Safety and Adult Safeguarding requirements/procedures.

In depth knowledge of the Care Act 2014 • Relevant regulated service experience in a health and social care setting.

Working within a challenging environment with often competing demands.

Performance monitoring of operational services to ensure compliance with KPl's, regulatory and company performance requirements.

Achievement of targets, excellence, and quality in service delivery.

Effective management of budgets and resources.

People focused: Integrity: Development: Genuine: Teamwork:

You will keep your knowledge of technology and best practice up-to-date to ensure care staff engage with the most effective ways to deliver high levels of care.

The post holder will also possess the following attributes: Commitment to continuing professional development for themselves and the services they support.

Self-motivated, with a professional demeanour.

Thinks corporately, with a commitment to achieving a high standard of customer care and service. Approachable, with a calm and patient manner; whilst resilient and able to accept challenge.

Can do attitude, with a flexible and adaptable approach. Acts decisively, diplomatic whilst resolute about objectives.

Ensure meeting clients outcomes in a personalised way is at the heart of all decisions o for service development, improvement, and efficiency.

OTHER REQUIREMENTS

Essential

Full driving licence and vehicle owner.

Competent and confident user of relevant ICT software and equipment.

Ability to promote quality assurance and support cultural change and service development.

Promotion of Equality and Anti-Discriminaton