Reception Customer Services Assistant

1 week ago

Didcot, United Kingdom Brook Street Full time

Job Title: Reception Customer Services Assistant
Contract Type: Temporary
Contract Length: Initial contract until 21st April 2025
Location: Didcot
Position Type: Full Time

Brook Street is recruiting on behalf of our government client for a Reception Customer Services Assistant.

Key Role Responsibilities:

Provide professional front-of-house reception and administrative duties.
Respond to operational needs and offer administrative support to ensure day-to-day tasks are managed effectively.
Deliver high-quality reception services to staff, visitors, and collaborators.
Act as the first point of contact with customers via various communication channels, ensuring excellent customer service at all times.
Collaborate with team members to ensure smooth operations and effective service delivery.Knowledge and Experience Required:

Previous experience in a busy customer service or reception role, maintaining professionalism and composure under pressure.
Good numeracy and literacy skills.
Strong communication skills, both written and verbal, with a professional telephone manner.
Proficient in IT, with a good working knowledge of Microsoft Office suite and web-based applications.
Able to work independently and use initiative.
Strong organisational skills with the ability to manage competing deadlines and handle multiple tasks simultaneously.
Confidence and experience in resolving difficult situations efficiently.
A proven track record of reliability and punctuality.
Experience in recording, managing, and extracting data from IT systems.
Skilled in creating and adapting spreadsheets for operational needs.To Apply:
Please submit your application online.

This is an excellent opportunity to join a reputable government organisation and contribute to the smooth running of essential services. Apply today

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

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