Technical Operations Manager

2 weeks ago

Teddington, United Kingdom PRS Full time

Technical Operations Manager 48K
Key Task
Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees

Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing team; ensuring that development and mentoring are implemented

Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment
Ensuring eLearning is completed and fully up to date for yourself and the team • Reviewing, maintaining and scheduling role and business specific training for yourself and the engineers within the team • Attend and participate in any relevant training courses
Manage holiday and sickness, maintaining the correct and required staff level on site
Maintain people records such as new starters, leavers, and any changes in staff
Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met
Ensuring that the Module Maintenance programme is planned and kept accurate and up to date for a rolling 12 month period
Liaison with the relevant customer stakeholders to be able to plan and deliver the Module Maintenance programme
Delivery of the Module Maintenance programme, utilising both the in-house engineers and specialist sub-contractors
Ensuring the correct and accurate reporting on completion of each Module Maintenance to the client including defects and remedial worksEnsuring that KPIs are achieved for operational delivery for the Planned Maintenance activities

Management of the supply chain - including sub-contractors and suppliers • Attending ad-hock, Weekly and Monthly and Client meetings
To provide technical and operational support and advice to the engineering team
To manage and submit monthly report and compliance information to the Account Manager • Reporting to and supporting the Account Manager
Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall financial WIP report with the support of the Lead Contract Support
Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all disciplines
To conduct audits of the planned maintenance activities ensuring that tasks are completed to SFG and industry standards
Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively
Ensuring planned maintenance services are scheduled and completed on time
Ensuring that compliance documents; contract logbooks are fully up to date and audit ready
Ensuring that all external portals for contract information are regularly updated according to work completion
Managing client/end user escalations and queries
Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or staff
To co-ordinate and manage the maintenance and uptime of assets and critical plant for site; ensuring any changes in services are communicated to all stakeholders with immediate effect
To ensure that significant operational events are reported to building leads & estates team as soon as possible, implementing plans to mitigate any risk which may have impact to science.
Resolving technical issues, working collaboratively with the Hard Services Manager, by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner
Aid Account Manager in Forecast Document updates monthly
Answer calls and emails in a professional and timely manner
Support in Management of CAFM Explorer System and reporting
Attend and actively participate in weekly Webquote meeting with Account Manager and Customer • Webquote management / raise Extra Works jobs in a timely manner
System Housekeeping (including but not limited to Webquote, Dynamics, CAFM Explorer, 4Sight, Elogbooks)
Ensure the delivery of highest Customer Service Standards
Working within the team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
Promoting and maintaining the core values and demonstrating the Behaviours.
Ensuring business policies and processes are effectively communicated and implemented within the Team.
Meet Key Deadlines Set. Accountability to the functional heads, as appropriate
To conduct regular reviews of operational procedures making recommendations for improvement with appropriate working practices
Communicate effectively and build/maintain relationships at all levels with internal and external customers
Liaise and keep informed the senior management on all aspects of contract risks within scope of role.
Ensure QHSE documentation is maintained and readily available using systems e.g., Hazard Reports, training & competency records, PPE, toolbox talks
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

  • Technical Operations Manager

    2 months ago

    Teddington, United Kingdom CV-Library Full time

    Technical Operations Manager 48K Key Task Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing...

  • Technical Operations Manager

    4 weeks ago

    Teddington, United Kingdom PRS Full time

    Technical Operations Manager 48KKey TaskLine Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team EmployeesRecruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing team;...

  • Technical Operational Manager

    4 weeks ago

    Teddington, United Kingdom PRS Full time

    Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment Ensuring eLearning is completed and fully up to date...

  • Leisure Operations Manager

    1 month ago

    Teddington, United Kingdom The Lensbury Full time

    About usPart of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.The Role This is a pivotal role within our Leisure operation, for someone dedicated to...

  • Leisure Operations Manager

    1 month ago

    Teddington, United Kingdom The Lensbury Full time

    About usPart of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.The Role This is a pivotal role within our Leisure operation, for someone dedicated to...

  • Technical Lead

    2 months ago

    Teddington, United Kingdom LGC Group Full time

    Job DescriptionReady to charge into the digital future? Join us as a Technical Lead in our dynamic Digital Workplace domain!We're on the lookout for a tech-savvy individual with a passion for Microsoft 365, Intune, Azure, and all things digital. Do you thrive on innovation, problem-solving, and making a real impact, this is the role for youAs our Technical...

  • Senior Technical Systems Leader

    3 weeks ago

    Teddington, Greater London, United Kingdom NPL Full time

    Technical Leadership OpportunityWe are seeking an experienced Principal Systems Engineer to lead our Materials and Mechanical Metrology team at NPL.About the RoleLeads large and complex science/engineering projects, overseeing technical inputs to instrument design and development.Develops design specifications and conducts design activities, ensuring...

  • Operations Manager

    2 days ago

    Teddington, United Kingdom Howells Solutions Limited Full time

    Operations Manager - Reactive Maintenance & Voids Teddington based £55K - £58K + package Working with a leading Housing Association, we are recruiting currently for an Operations Manager to join their team overseeing reactive and void maintenance. We are looking for somebody who will lead operationally on current contracts. Working in partnership for a...

  • Operations Manager

    2 days ago

    Teddington, United Kingdom CV-Library Full time

    Operations Manager - Reactive Maintenance & Voids Teddington based £55K - £58K + package Working with a leading Housing Association, we are recruiting currently for an Operations Manager to join their team overseeing reactive and void maintenance. We are looking for somebody who will lead operationally on current contracts. Working in...

  • Senior Operations Manager

    4 days ago

    Teddington, Greater London, United Kingdom Fitzroy Support Careers Full time

    Job OverviewFitzroy Support Careers is seeking an exceptional Senior Operations Manager to lead and develop our team in Teddington. The successful candidate will empower and develop the team to ensure a sustainable, quality person-centred service is provided, which can truly transform peoples lives.The ideal candidate will have strong organisational skills,...

  • Senior Technical Lead

    3 weeks ago

    Teddington, Greater London, United Kingdom National Physical Laboratory Full time

    About the RoleWe're seeking a highly skilled Principal Systems Engineer to join our Materials and Mechanical Metrology department at NPL. As part of this exciting opportunity, you'll be responsible for leading complex scientific instrumentation projects from concept development through delivery and reporting.In this role, you will provide technical expertise...

  • Laboratory Operations Manager

    3 weeks ago

    Teddington, Greater London, United Kingdom NPL Full time

    About the RoleWe are looking for a skilled Laboratory Manager to join our Time & Frequency department at NPL. As a key member of our team, you will be responsible for ensuring the smooth operation of our laboratories and assets.Main Responsibilities:Ensure the safety and compliance of the laboratories within the Time & Frequency department.Liaise with...

  • Operational Excellence Manager

    3 weeks ago

    Teddington, United Kingdom DiverseJobsMatter Full time

    About the RoleWe are seeking a skilled Operational Excellence Manager to oversee the continued rollout of agile ways of working in the Fundraising and Communications Group at DiverseJobsMatter.ResponsibilitiesDeveloping and delivering excellent processes that facilitate delivery of fundraising and communication activity for a large organisation.Influencing...

  • Technical Lead, Digital Workplace

    4 months ago

    Teddington, United Kingdom LGC Group Full time

    Company Description We are a global leader in the life sciences sector, serving customers in healthcare, applied markets (including food, agbio and the environment), academia and government. Underpinned by our five core values – integrity, brilliance, passion, curiosity, respect – our core purpose is to deliver science for a safer world. Job...

  • Research Technical Professional Retraining Fellowship

    1 month ago

    Teddington, United Kingdom Equals One Full time

    Research Technical Professional Retraining Fellowship Sponsored by The National Physical Laboratory (NPL)Two year part-time (0.5 FTE)Teddington TW11 0LW – site basedOnly applicants with a career break of at least two years taken for family, caring, or health reasons can be considered for this role.About this FellowshipBe part of something NEW! The Daphne...

  • Business Development Operations Manager

    2 weeks ago

    Teddington, Greater London, United Kingdom LGC Group Full time

    OverviewThe LGC Group is seeking a highly organised and skilled Business Development Operations Manager to join their team. This role offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering challenging tasks to time. The estimated annual salary for this position is £42,000.About the...

  • Senior Culinary Operations Manager

    2 weeks ago

    Teddington, United Kingdom Impact Food Group Full time

    Key Responsibilities:The successful candidate will be responsible for managing a team of chefs and kitchen staff to deliver exceptional food quality and service.This includes planning and preparing menus using fresh seasonal ingredients at volume, liaising directly with onsite clients to ensure their needs are met, overseeing the kitchen's daily operations,...

  • Program Manager

    5 months ago

    Teddington, United Kingdom LGC Group Full time

    Company Description LGC, Diagnostics & Genomics (D&G) seeks a driven critical thinker to join the Global Program Management and Operational Excellence Team (PM&OE) as a Programme Manager . LGC D&G develops and manufactures a comprehensive portfolio of products, quality solutions and components for the extended life sciences industry to feed, cure and...

  • Facilities and Environmental Management Specialist

    6 days ago

    Teddington, Greater London, United Kingdom Butterworth Laboratories Careers Full time

    The role of Facilities and Environmental Management Specialist is a vital part of our team at Butterworth Laboratories. The ideal candidate will have excellent technical and administrative skills to support the Company in providing its high-quality, service-oriented services to the Pharmaceutical industry.This exciting opportunity involves assisting with...

  • Operational Delivery Leader

    6 months ago

    Teddington, United Kingdom National Physical Laboratory Full time

    We have an exciting opportunity for a collaborative and proactive Operational Delivery Leader in the Materials and Mechanical Metrology department. Reporting into the Head of department, you'll be a key member of the leadership team and will be responsible for managing and developing the department’s Health, Safety, Estates, Security and Quality Control...