Customer Service Administrator

2 weeks ago

Redhill, United Kingdom YourRecruit Full time

Exciting Opportunity Alert 🌟

Our client is an award-winning, family-run business located in the Redhill area. This fantastic company is on the lookout for an enthusiastic, courteous Customer Service Administrator to join their dynamic and supportive team.

Salary: Competitive

Location: Redhill

Hours: 8:30 – 16:30

The Role:

* Oversee order processing and management.

* Handle packing and generate invoices for sales and demo products.

* Coordinate shipping, including booking logistics and handling sales/demo product dispatch.

* Manage product returns, fulfil customer needs, and oversee warranty processes.

* Arrange shipments and liaise with international couriers.

* Respond to technical queries from customers.

* Identify and implement process improvements.

* Oversee facility-related tasks, including health & safety, security, and fire alarm systems.

* Assist with stock movements within the warehouse, including receiving and dispatching deliveries.

* Accurately record incoming and outgoing stock in the system.

* Document procedures and processes as needed.

* Test and demonstrate new products for customers.

* Maintain and update systems with bundled product information and customer service updates.

Skills Required for this role…

The ideal candidate will have gained customer service experience working within a sector where no two days are the same. You will hold a courteous and empathetic manner when dealing with customer over the phone, and sometimes face to face. You will be have a hands-on, get stuck in attitude; As the team and business continues to grow, it is important to be a team player and help within all areas of the business.

* Good self-management skills

* Experience of CRM systems

* MS office packages including basic excel

* Good telephone manner

* Attention to detail

* Ability to multi-task

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search

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