Technical Services Area Manager

2 weeks ago

Manchester, United Kingdom Jonathan Lee Recruitment Ltd Full time

Technical Services Area Manager

Advanced Electronic & Capex Equipment

Location: Remote, ideally based along the M62 corridor and beyond.
Package: Excellent salary + comprehensive benefits, including a company car or allowance, bonus, enhanced pension, and 25 days holiday and private healthcare

Are you ready to lead a team of skilled professionals and revolutionise technical service delivery? As a Technical Services Area Manager, you’ll be at the heart of delivering exceptional support across a dynamic region, ensuring client expectations are not just met but exceeded.

The Role: Driving Excellence in Technical Service

In this leadership role, you’ll oversee the delivery of field based technical services, ensuring operational goals are met and maintaining an unmatched standard of customer satisfaction. You’ll lead from the front, driving performance through strong team management, strategic resource planning, and innovative problem-solving.

Your expertise will ensure key performance indicators—like response time, first-time fix rate, and first-time installation—are consistently achieved. Using data insights, you’ll produce detailed reports on service performance and client satisfaction, identifying opportunities for continuous improvement and actionable solutions.

Your Key Responsibilities:

Inspire and Lead: Manage and motivate a multi-skilled, field-based team to deliver top-tier technical services.
Customer Focus: Build and maintain strong relationships with key clients, ensuring their needs are met with innovative, timely solutions.
Operational Excellence: Monitor KPIs, address escalations, and ensure compliance with industry standards, regulations, and health and safety protocols.
Data-Driven Improvements: Leverage performance data to drive service enhancements and provide detailed reporting on operational progress.
Strategic Oversight: Balance resources effectively to maintain consistent service quality across the region.
What We’re Looking For

We’re seeking a dynamic leader who thrives on driving collaboration and high performance. You’ll have a proven track record of managing multi-skilled field service teams and navigating both incremental and transformational changes.

Essential Skills & Experience:

Solid engineering and technical commercial expertise.
Background in technical service management.
Proven experience in field team management.
Degree in engineering, business, or equivalent experience.
Management qualifications (e.g., CMI, ILM) are highly desirable.
You’re also adept at stakeholder engagement, budget management, and inspiring teams to exceed expectations.

What they Offer: A Rewarding Career with Outstanding Perks

Your hard work doesn’t go unnoticed. They offer a competitive package that prioritises your growth, well-being, and success:

Generous Holidays: 25 days basic, with options to buy or sell extra days.
Performance Rewards: A discretionary bonus scheme recognising your impact.
Health & Well-Being: Life insurance, medical cover, and access to dental, travel, and cycle-to-work schemes.
Green Commute: Participate in their eco-friendly car scheme.
Robust Pension: Employer contributions starting at 8%.
Company Car or Allowance: Ensuring you’re supported wherever your role takes you.
Why Join our client?

This is more than a job—it’s a chance to make a meaningful impact in a forward-thinking organisation that values innovation, sustainability, and excellence. Our commitment to fostering an inclusive, collaborative, and inspiring workplace means your contributions will be celebrated, and your career growth will be fully supported.

If you’re a motivational leader with a passion for delivering exceptional technical services, we’d love to hear from you. Apply now

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

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