Intervention Capture Handler

2 months ago

Chelmsford, United Kingdom Vermelo RPO Full time

Intervention Capture Handler

Manchester/Chelmsford

The Company

My client is a leading and expanding motor insurance group who are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently recruiting for their Intervention team

Duties:

To pro-actively triage intervention leads from a range of sources that may be suitable to be captured within our intervention scheme
Where appropriate exhaust lines of enquiry to establish telephone contact with the non fault claimants and establish their vehicle damage and mobility needs
Determining the best route of settlement taking into consideration the customers needs, economics and vehicle down time.
The ability to find alternative outcomes if issues arise
Where contact is made with claimants explain the range of services offered and use objection handling skills as appropriate
Where services are accepted by the claimant manage the fulfilment of the required services to conclusion including exploring alternative settlements such as cash outs for damage and mobility
Establish any other aspect of loss and handle those aspects to conclusion within the team
To accurately validate vehicle and identity documents
Raise accurate payments to claimants
Manage multiple workflows for the different stages in the claimants claim journey to SLA
Maintain accurate housekeeping on external and internal systems
Build good relationships with claimants, suppliers and internal stakeholders
Work within a team in a fast paced environment
Working to targets and goals
Understand the SLA's and KPI's of the department and ensure adherence to these standards.
To work closely with colleagues within the company to deliver consistently high levels of service
To support and adhere to the company's values and policies in a professional manner
To ensure quality, service standards and productivity levels are maintained to a high standard
To undertake projects and to be able to deliver within agreed timescalesSkills:

Must be confident in the use of the telephone and have solid call management and rapport building skills
A good understanding of claims process, intervention and credit hire
Be capable of following internal guidelines to ensure records are well maintained.
Excellent organizational skills
Capable of producing accurate and high quality documents and correspondence
Be capable of working as part of a team and as an individual
Excellent Microsoft skills
Have Strong work ethic
Professional

  • Intervention Capture Handler

    4 weeks ago

    Chelmsford, United Kingdom Vermelo Rpo Full time

    Intervention Capture Handler Manchester/Chelmsford The Company My client is a leading and expanding motor insurance group who are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently recruiting for their Intervention team Duties: To pro-actively triage intervention leads from a...

  • Intervention Capture Handler

    2 months ago

    Chelmsford, United Kingdom CV-Library Full time

    Intervention Capture Handler Manchester/Chelmsford The Company My client is a leading and expanding motor insurance group who are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently recruiting for their Intervention team Duties: To pro-actively triage intervention leads...

  • Intervention Claims Handler

    1 week ago

    Chelmsford, United Kingdom Vermelo Rpo Full time

    Are you a claims handler looking for your next career step?Do you enjoy a fact paced and dynamic environment? Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team. Day to Day You will: Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from various...

  • Intervention Claims Handler

    1 week ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    Are you a claims handler looking for your next career step? Do you enjoy a fact paced and dynamic environment? Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team. Day to Day You will: Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from various...

  • Intervention Claims Handler

    1 week ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    Are you a claims handler looking for your next career step? Do you enjoy a fact paced and dynamic environment? Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team. Day to Day You will: Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from various...

  • Intervention Claims Handler

    1 week ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    Are you a claims handler looking for your next career step? Do you enjoy a fact paced and dynamic environment? Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team. Day to Day You will: Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from...

  • Intervention Claims Handler

    1 week ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    Are you a claims handler looking for your next career step? Do you enjoy a fact paced and dynamic environment? Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team. Day to Day You will: Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from various...

  • Intervention Claims Handler

    1 week ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    Are you a claims handler looking for your next career step? Do you enjoy a fact paced and dynamic environment? Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team. Day to Day You will: Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from various...

  • Intervention Claims Handler

    1 week ago

    Chelmsford, UK, Essex, United Kingdom Vermelo RPO Full time

    Are you a claims handler looking for your next career step? Do you enjoy a fact paced and dynamic environment? Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team. Day to Day You will: Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from various...

  • Insurance Intervention Handler

    4 weeks ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    About the OpportunityVermelo RPO is seeking an experienced Customer Service Representative to join our team as an Intervention Claims Specialist. In this role, you will be responsible for handling intervention claims, establishing relationships with claimants, and ensuring accurate record-keeping. The successful candidate will have excellent communication...

  • Claims Handler

    1 week ago

    Chelmsford, United Kingdom Vermelo Rpo Full time

    Are you a claims handler looking for your next career step?Our client is looking for a knowledge and enthusiastic individuals to join their interventions claims handling team.Identify opportunities to intervene in claims where the policyholder is not at fault, using leads from various sourcesDetermine the most cost-effective and customer-friendly way to...

  • Call Handler

    1 week ago

    Chelmsford, United Kingdom Gallagher Bassett International Full time

    **FNOL Handler - Customer Service** - Working hours will be Monday to Friday, 9am to 5pm._ Based within our Chelmsford office, you will be first point of contact for motor claims within the FNOL (first notification of loss) Team. You will be working directly under the team leader to ensure all information is taken accurately and client data capture...

  • Intervention Claims Resolution Specialist

    1 week ago

    Chelmsford, Essex, United Kingdom Vermelo RPO Full time

    Job OverviewVermelo RPO is seeking a highly skilled Intervention Claims Handler to join their team. This role involves identifying opportunities to intervene in claims where the policyholder is not at fault, using leads from various sources.The successful candidate will be responsible for reaching out to claimants to assess their vehicle damage, mobility...

  • Theft & Fire Claims Handler

    2 weeks ago

    Chelmsford, United Kingdom Markerstudy Full time

    Overview: The key purpose of this role is to deal with allocated theft and fire claims in a cost effective and efficient way as per policy terms, conditions and claims processes. The team will need to process claims either through cognitive interviews or reviewing online data capture to ensure correct indemnity decisions are made. **Responsibilities**: -...

  • Claims Handler

    1 month ago

    Chelmsford, United Kingdom Vermelo Rpo Full time

    As part of the Intervention Team, you'll be key in managing claims effectively and delivering exceptional service.This is a fast-paced environment where no two days are the same.As part of a dynamic, modern, and expanding motor insurance group, incorporating some of the most recognised names in the automotive and insurance industries, they're committed to...

  • Claims Handler

    1 month ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    As part of the Intervention Team, you'll be key in managing claims effectively and delivering exceptional service. This is a fast-paced environment where no two days are the same. As part of a dynamic, modern, and expanding motor insurance group, incorporating some of the most recognised names in the automotive and insurance industries, they're committed to...

  • Claims Handler

    6 days ago

    Chelmsford, United Kingdom Vermelo RPO Full time

    As part of the Intervention Team, you'll be key in managing claims effectively and delivering exceptional service. This is a fast-paced environment where no two days are the same.As part of a dynamic, modern, and expanding motor insurance group, incorporating some of the most recognised names in the automotive and insurance industries, they're committed to...

  • Claims Resolution Coordinator

    4 weeks ago

    Chelmsford, Essex, United Kingdom Vermelo RPO Full time

    Job DescriptionVermelo RPO is seeking an experienced Intervention Claims Handler to join their team in Manchester or Chelmsford. The successful candidate will work closely with other teams to deliver exceptional customer service and drive business growth.Key ResponsibilitiesTriage intervention leads from various sources, identifying potential opportunities...

  • Claims Specialist

    5 days ago

    Chelmsford, United Kingdom TIME Appointments Ltd Full time

    A fantastic opportunity has arisen for a dedicated Claims Specialist to join a developing Commercial Insurance Professionals based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for an ambitious, resilient, and talented individual to join the team. Key Duties & Responsibilities: To proactively manage all...

  • Claims Specialist

    1 day ago

    Chelmsford, United Kingdom TIME Appointments Ltd Full time

    A fantastic opportunity has arisen for a dedicated Claims Specialist to join a developing Commercial Insurance Professionals based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for an ambitious, resilient, and talented individual to join the team. Key Duties & Responsibilities: To proactively manage all...