Southern Housing | Anti-Social Behaviour Officer | Sittingbourne

6 days ago

Swanley, United Kingdom Southern Housing Full time

Kent & Essex Hybrid Working The role Were looking for an ASB Officer to join our leading ASB service in the Housing team here at Southern Housing.
This hybrid role is based at one of our Kent based offices (to be agreed with Head of Region)at least 2 days a week.
Why Join Us?
Southern Housing strives to make a significant impact as an organisation, as were committed to building communities, not just homes.
Our vision is to create places where everyone has a safe home theyre proud to live in.
Our unique culture sets us apart, emphasising the values that drive our mission and the meaningful impact we have on our residents.
This is an exciting time to join Southern Housing and well support you with excellent benefits, including generous annual leave and pension scheme, which are detailed below under whats in it for you.
The Role: Reporting to the ASB Manager, youll deliver excellent service to residents affected by ASB.
Youll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected.
Youll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies.
Youll also contribute to neighbourhood strategies to tackle ASB .
Responsibilities include: Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
Maintaining high standards of case management and support teams through supervision.
Keeping meticulous records of all actions, discussions, and decisions.
What Youll Need: Experience in ASB case management, preferably in social housing.
Excellent communication skills across various channels.
Teamwork skills to deliver excellent service in a challenging environment.
Experience with equality and diversity issues, including Equality Impact Assessments.
Professional curiosity to identify residents with support needs.
Ability to manage resilience in a challenging environment.
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing Date: Sunday 15th December 2024 at 23:59 pm Shortlisting Date: From Monday 16th December 2024 Interview Dates:Week commencing 6th January 2024 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do.
As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work.
Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are.
Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experience and perspective of each individual.
Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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