Debt Recovery Collections

1 day ago


Royal Leamington Spa, United Kingdom Macildowie Recruitment And Retention Full time

Debt Recovery Agent | Leamington Spa | Temporary | Up To £14ph Why join this opportunity?
This is your chance to step into a role where you'll deliver exceptional service and help customers resolve outstanding balances.
Working for a reputable business, you'll contribute to maximising recoveries while maintaining empathy and professionalism, particularly for customers in vulnerable positions.
Role Details: Location: Leamington Spa Contract: Temporary, Ongoing Working Hours: Full-time, Monday to Friday (office-based, 5 days a week) Salary: Up to £14ph Your role in a nutshell: Customer-focused interactions : Manage inbound and outbound communications via the dialler system, supporting pre-litigation and litigation processes.
Negotiation & assessment : Conduct income and expenditure assessments to ensure repayment arrangements are affordable and sustainable.
Compliance-driven work : Adhere strictly to regulatory guidelines and company compliance policies.
Problem-solving mindset : Use your expertise to ask open questions and challenge information where necessary.
Complaint handling : Act as the first point of contact for customer complaints, recording details with precision.



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