Prescription Administrator

Job summary We are seeking a detail-oriented and organised Prescription Administrator to join our Prescription team.
The successful candidate will be responsible for processing prescription requests, ensuring accurate medication records, and liaising with patients, GPs, and pharmacies to ensure the timely and accurate delivery of prescriptions.
The role involves managing repeat prescription orders and assisting with any prescription-related queries.
The ideal candidate will have strong administrative skills, attention to detail, and a good understanding of medical terminology, with previous experience in a similar role being an advantage.This is an excellent opportunity for someone looking to contribute to a busy, patient-focused environment within a supportive team.
Main duties of the job The post holder will deal with routine repeat prescription requests in a timely and efficient manner.The post-holder will also perform routine and regular clerical administration duties as set out below.
The post-holder will also be expected to respond to telephone calls on the Prescription team line.
About us PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire.
We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m.
PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010 Job description Job responsibilities Processing repeat prescriptionsTo deal with medication queries from patients and staff in a professional manner, working within ones own capabilities and referring to the appropriate GP or Clinical Pharmacist in accordance with practice protocols when necessary.To support the Clinical Pharmacists, Pharmacy Technicians, and reception staff in dealing with prescription requests and queries.Computer data entry/data allocation and collation, processing and recording information in accordance with practice proceduresInitiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.To take a proactive approach to the safe handling of prescriptions.Helping to maintain a positive, patient focused culture.Helping to maintain a positive, supportive culture across the whole of the practice team.Any other duties commensurate with this position.
Duties will vary from time to time under the direction of the Clinical Pharmacists and the Practice Manager, depending on current and evolving practice workload and staffing levels, with discussion with the post-holder and other colleagues.Maintain a clean, tidy, effective working area at all times.In addition to the core responsibilities, the prescription team administrator may be requested to:Partake in audit as directed by the audit leadBook appointments as part of Medication monitoring , a blood test of Blood pressure check.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will implement management of their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
This will include (but will not be limited to):Using personal security systems within the workplace according to Practice guidelines.Correct use of Personal Protective Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.Making effective use of training to update knowledge and skills and initiate and manage the training of others across the full range of patient processes.Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the Practice, and will:Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.Work effectively with individuals in other agencies to meet patients needs.Effectively manage own time, workload, and resources.Communication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team members.Communicate effectively with patients and carers.Recognize peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will:Apply Practice policies, standards and guidance.Discuss with other members of the team how the policies, standards and guidelines will affect own work.Participate in audit where appropriate.
Person Specification Skills and Knowledge Essential Strong organisational skills with the ability to manage multiple tasks efficiently.
Good understanding of prescription processes and medication terminology.
Excellent verbal and written communication skills, with the ability to liaise effectively with patients, healthcare professionals, and pharmacies.
High level of accuracy in processing prescriptions and updating patient records.
Ability to work well within a team, supporting colleagues and contributing to a collaborative environment.
Understanding of patient confidentiality and data protection regulations.
Desirable Competence in using medical software systems and Microsoft Office, with a quick learning ability for new systems.
Experience Desirable Previous experience in a healthcare or administrative role, ideally within a GP practice or pharmacy setting.
Familiarity with the electronic prescription system and the workings of a GP practice pharmacy team.
Qualifications Desirable A recognised qualification in healthcare administration or pharmacy support (, NVQ, BTEC, or equivalent).