Visitor Experience Manager
6 days ago
Visitor Experience Manager Waddesdon is an historic house and garden open to the public.
Created by Baron Ferdinand de Rothschild in 1874, it is home to the Rothschild Collection.
Waddesdon's collections are exceptionally rich in fine and decorative arts of the 18th century, assembled by three generations of the Rothschild family.
Waddesdon welcomes over 350,000 visitors to the property each year and we offer a programme of changing exhibitions, talks and tours, family activities and public events.
Overall Purpose: The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account.
With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.
With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.
Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property.
Primary Responsibilities: Have oversight of the House based visitor operation, supporting the AVEM to ensure; the consistency of visit for all guests presentation standards are exemplary throughout and meet brand guidelines compliance throughout the operation engagement of staff and volunteers with the purpose of their roles and environment visitor feedback is recorded and reviewed, escalating where appropriate Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme – developing a strategy to grow the volunteer offer and adopt sector best practice Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor facing access initiatives Benefits of working with us: 33 days annual leave (including bank holidays) 36 days annual leave after 3 years continuous service 38 days annual leave after 5 years continuous service 40 days annual leave after 10 years continuous service Matched company pension up to 10% of salary 50% discount in Catering Takeaway outlets, 20% discount in the Manor Restaurant and Stables Cafe, 20% discount in the shop, 20% discount at The Five Arrows Hotel and The Bow Beautiful location working within the charity and heritage sector Excellent wellbeing support and a focus on staff engagement and leadership development Free parking How to apply: In order to be considered for this role, please submit your CV along with a covering letter explaining how your experience and skills match those outlined in the role profile.
We encourage all applicants to visit Waddesdon Manor over the Christmas period to get a feel for the business and to understand in what capacity the role of Visitor Experience Manager functions.
In your cover letter, please outline your experience of visiting the house, including open feedback about what we do well and any suggestions on how we can improve or provide alternatives to the operation.
We also encourage a visit to Waddesdon as some of the interview questions will be based around the operation.
We are able to provide two complementary tickets for yourself and a guest to visit Waddesdon over the Christmas period, as well as being able to reimburse expenses for travelling over 25 miles.
Please contact our application email address for more details on arranging this.
-
Health Visitor
6 months ago
South Normanton, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full timeAre you a Health Visitor who is a dynamic team player looking for a new challenge and the opportunity to further develop your skills? Are you passionate about making a difference and improving outcomes for children and their families? DCHS Children's Services have an exciting opportunity to offer a SCPHN Health Visitor to be a part of the Health Visiting...
-
General Manager, Visitor Attraction.
4 weeks ago
Haywards Heath, United Kingdom Kestrel HR Full timeKestrel HR is delighted to be working with Graysons to find a General Manager to lead their flagship visitor attraction in the heart of the Sussex countryside, Wakehurst Botanical Gardens.The 500 acre gardens are part of the world-famous Kew Gardens Group, and are hugely popular with tourists and families alike, looking to enjoy the American Prairies, the...
-
Friendly Volunteer Visitor
6 months ago
South Croydon, United Kingdom Mencap Full time**Job Advert**: *** - We are looking to recruit a volunteer who would like to visit a lady with a learning disability in her late 70's who lives in a care home in South Croydon. You will visit her every other month, totalling 6 visits a year.- She is a lady of very few words, but as you get to know her you will get to learn her likes and dislikes. She enjoys...
-
Head Of Digital Marketing
2 weeks ago
South Heath, United Kingdom Virgin Experience Days Full timeWe're looking for a Head of Digital Marketing to join our Marketing team at Virgin Experience Days.The Marketing team bring our experiences to life!We're committed to exceeding current and prospective customer needs through integrated brand communications and performance strategies.We own the customer journey, delivering best-in-class creative campaigns to...
-
Guest Experience Agent
5 months ago
South Kensington, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Ecommerce Trading Co-Ordinator
2 weeks ago
South Heath, United Kingdom Virgin Experience Days Full timeWe're looking for an Ecommerce Trading Co-ordinator to join our Ecommerce team.At Virgin Experience Days, our Ecommerce department is dedicated to delivering an exceptional online platform that empowers customers to effortlessly explore and acquire extraordinary experience days.We place paramount importance on ensuring customer satisfaction through the...
-
Assistant Manager
6 days ago
South East London, United Kingdom The View from The Shard Full timeWe are searching for an experienced Assistant Manager to join our Guest Experience Team.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.If you're passionate about delivering exceptional service, motivating others, and bringing out the best in your team, this could be the perfect role for you.This...
-
Customer Experience Ambassador
4 weeks ago
South East, TW QJ, United Kingdom Ambassador Theatre Group Full timeAbout the RoleWe are seeking a charismatic and welcoming individual to join our Customer Experience Team at Richmond Theatre.As a key ambassador for our venue, you will be responsible for delivering exceptional customer service and creating memorable experiences for our visitors.You will work closely with our events team to ensure a smooth and enjoyable...
-
Head of Patient Experience
6 months ago
Thornton Heath, United Kingdom Croydon Health Services NHS Trust Full timeThis post forms part of the departmental senior leadership team responsible for the delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience. The...
-
Head Of Commercial Services
1 week ago
South Heath, United Kingdom Mk Gallery Full timeHead of Commercial Services Location: Milton Keynes Contract: Permanent - Full-time (37.5 hours a week) Salary : £38,000 per annum The purpose of this role is to ensure that MK gallery has a diverse range of commercial services that contribute to the financial security of the Gallery and its charitable activities.Main Duties and Responsibilities...
-
Part Time Customer Experience Specialist
4 days ago
Haywards Heath, West Sussex, United Kingdom Compass UK & Ireland Full timeWe are looking for a highly motivated and organized individual to join our team as a Part Time Customer Experience Specialist. In this role, you will have the opportunity to work in a fast-paced environment, providing exceptional customer service to our customers. You will be responsible for assisting in maintaining a positive and welcoming atmosphere,...
-
General Manager
1 week ago
South Nutfield, United Kingdom National Trust Full timeWe're looking for a General Manager to lead the internationally significant Surrey Landscapes sites.This includes Claremont Landscape Gardens, Winkworth Arboretum and Runnymede, as well as The Homewood, a masterpiece of Modernist design.You'll oversee a dedicated team of Heads of Department across various disciplines, developing a positive working...
-
Social Media And Digital Content Officer
2 days ago
South Heath, United Kingdom Bluetownonline Full timeJob Title: Social Media and Digital Content OfficerLocation: Milton Keynes, MK3 6EBSalary: £30,000 per annum Job type: Full-time, PermAbout the company:Bletchley Park is a successful, vibrant heritage attraction, open daily to visitors, revealing the secrets and fascinating stories of the undercover British World War Two codebreaking operations.The mission...
-
Receptionist/Administrator
2 weeks ago
Holton Heath, United Kingdom Shaftesbury Full timePurpose of The Job Millie College is part of the Livability family of services.Based in Holton Lee, Poole, we provide education, therapy and support for young people and adults with disabilities.We are seeking to appoint a receptionist to join our college administration team which provides high quality support to the running of our college.To provide an...
-
Welcome & Service Assistant
6 months ago
Haywards Heath, United Kingdom National Trust Full timeWe have an exciting opportunity for you to join our team as Welcome & Service Assistant. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Hours/working pattern**:This role is based on annualised hours, where...
-
Receptionist/Administrator
4 weeks ago
Holton Heath, United Kingdom Shaftesbury Full timePurpose of The JobMillie College is part of the Livability family of services. Based in Holton Lee, Poole, we provide education, therapy and support for young people and adults with disabilities. We are seeking to appoint a receptionist to join our college administration team which provides high quality support to the running of our college. To provide an...
-
Programme Coordinator
6 months ago
Haywards Heath, United Kingdom Wakehurst Full time**PLEASE APPLY VIA THE KEW CAREERS WEBPAGE** Job Purpose: To engage visitors with the mission of Wakehurst, Kew’s wild botanic garden, through compelling programming about our garden collections, our horticulture, the Millennium Seed Bank and Kew Science. Supporting the Senior Programme Managers and Operations Manager in managing all aspects of the...
-
Administrative Coordinator
2 weeks ago
Bentley Heath, United Kingdom Eastcote Wealth Management Full timeAbout Eastcote Wealth ManagementWe are a leading financial services company dedicated to providing exceptional client experiences. Our team is passionate about delivering expert advice and support.Job Description:Key Responsibilities:Greet clients, external visitors, and colleagues in a professional and welcoming manner.Assess risks and maintain high...
-
Experience Manager
3 days ago
Doncaster, South Yorkshire, United Kingdom Bell & Co Professional Recruitment Ltd Full time €45,000 - €50,000About the Company Due to some exciting changes, this established insurance broker is looking to add a Broking/Operations Manager to work closely with the Head of Commercial to oversee the support function which consists of 12 people, made up by a Team Leader, Account Handlers and Administrators. Placing c£15m GWP as a department, with the expectation of...
-
Experience Manager
3 days ago
Doncaster, South Yorkshire, United Kingdom Bell & Co Professional Recruitment Ltd Full time €45,000 - €50,000About the Company Due to some exciting changes, this established insurance broker is looking to add a Broking/Operations Manager to work closely with the Head of Commercial to oversee the support function which consists of 12 people, made up by a Team Leader, Account Handlers and Administrators. Placing c£15m GWP as a department, with the expectation of...