Booking/Reception Team Leader

1 month ago

Harlow, United Kingdom Ramsay Health Care Full time

Job Description Booking/ Reception Team Leader Location: Rivers Hospital, Sawbridgeworth Hours: 37.5 hours per work, Full-time Salary: Depending on experience + Benefits Summary: The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties.
The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside.
A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs.
The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high quality clinical standards including effective infection prevention measures.
The role: We are looking for an experienced Booking/ Reception Team Leader  to join our Bookings Team at Rivers Hospital, based in Sawbridgeworth.
The Bookings team leader is responsible for the day to day operations of the bookings team along with the management of waiting lists.
The role will involve meeting service standards and theatre list utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the hospital.
The Bookings team leader will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service.
The Booking team leader will work closely with the Directorate Support Managers to develop efficient processes and continually improve the service.
Duties include: Managing all systems for receiving Inpatient bookings into the unit   To prioritise service demands and ensure capacity is provided to meet demand Ensuring that all Inpatient Booking forms are loaded into the system within 48 Hours Delivery of 80% activity booked at the start of each month Booking of activity at least 6 weeks in advance Ensure that all bookings targets are met and develop the business in a positive way .
To monitor and take action to improve to Key Performance Indicators Ensure all patients are Pre Authorised before attending Hospital Providing an efficient service excelling in customer service on the telephone and face to face Leading team in ensuring all customers, both internal and external, have all required information in sufficient time.
Develop training plans to ensure all team members are full trained in all aspects of the booking process.
To manage rotas, annual leave and staff workloads To provide HR management of staff To monitor and manage staff performance and ensure they are working to hospital policies and standard operating procedures To be a point of escalation for staff and service users for designated areas of responsibility To deputise for the Operational Managers at appropriate forums as needed You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team.
You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation.
This role will report directly to the Hospital's Administration Manager.
What you'll bring with you: Be confident in engaging with a variety of people particularly in a high-end setting Excellent communication skills both face to face, over the phone and in writing Proven ability to make decisions and establish priorities under conflicting demands Very organised, a good communicator with a high degree of computer literacy The ability to successfully influence at all levels within the hospital The ability to make decisions and use your initiative A flexible and positive attitude Benefits: 25 Days Leave + Bank Holidays Private Pension where Ramsay will match up to 5% after a qualifying period Flexible shift patterns available where possible Enhanced Competitive Parental Leave Policies Private Medical Cover with option to add partner & dependants Life Assurance (Death in Service) x3 base salary Free Training and Development via the Ramsay Academy Free Parking on site (where possible) Subsidised staff restaurant (where possible) Concerts for Carers Employee Assistance Programme Cycle2Work scheme available, in partnership with Halfords The Blue Light Card Scheme About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience.
We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year.
It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.
We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, "can do" attitude who want to make a difference in their work.
"Our employees are Ramsay."
The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us.
"The Ramsay Way" culture recognises that people – staff and doctors – are Ramsay Health Care's most important asset and this has been key to our ongoing success.
We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do.
Join us and have more 'Time to Care'.
We are committed to equality of opportunity for all.
This position is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying.
Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
#ACX #LI-KH1 We care.
It's more than what we do, it's who we are.
Everything we do is about striving to deliver the best care.
And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
"The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme.
The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace.
As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all.
This position is subject to background and DBS checks.

  • Booking Officer

    8 months ago

    Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday. You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to...

  • Reception Classroom Leader

    2 weeks ago

    Harlow, Essex, United Kingdom TimePlan Education Full time

    Position DetailsA thriving primary school in Harlow is looking for a qualified Reception teacher to join their forward-thinking team.Key ResponsibilitiesDesign and deliver innovative learning experiences that meet the needs of diverse learners.Collaborate with colleagues to develop and maintain a stimulating and inclusive classroom environment.Engage with...

  • Night Reception Team Member

    7 months ago

    Harlow, United Kingdom Travelodge Full time

    THIS IS A TEMPORARY POSITION. Come and join our amazing team at Travelodge Harlow as a Night Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: -...

  • Warehouse Team Leader

    7 months ago

    Harlow, United Kingdom SC4 Recruitment Ltd Full time

    **Warehouse Team Leader****: - Harlow** Tuesday - Saturday £28,000 - £30,000 **46 days holiday incl. BH** **Job Summary**: As a Warehouse Team Leader, you will be responsible for ensuring the smooth running of the web picking. This role comes with 46 days of annual leave (inclusive of bank holidays). The Team Leader will be responsible for picking...

  • Reception Team Member

    7 months ago

    Harlow, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Harlow as a Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment - 50%...

  • Booking Officer

    7 months ago

    Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday. You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to...

  • Booking Officer

    3 days ago

    Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    To provide a high level of Customer Service for patients requiring an Outpatient Appointment at The Princess Alexandra Hospital To provide a Patient’s Appointment Service that achieves all Key Performance Indicators to ensure provision of a high standard of Customer Care. To ensure that patients’ telephone calls are answered efficiently and...

  • Booking Officer

    6 months ago

    Harlow, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday. You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to...

  • Day Reception Team Member

    2 days ago

    Harlow, United Kingdom The Harlow Hotel by AccorHotels Full time

    **Reception Team Member** **Position Overview** - Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. - Contributes to guests' permanent satisfaction by providing high quality services throughout their stay - Helps meet the department's quantitative and qualitative...

  • Reception Teacher Position in Harlow

    4 weeks ago

    Harlow, Essex, United Kingdom Qualiteach Ltd Full time

    A Part-Time Reception Teacher position has become available at Qualiteach Ltd in Harlow. This fantastic opportunity offers a competitive daily rate of £150 to £230, making it an ideal choice for teachers seeking a better work-life balance. The role requires working Monday, Tuesday, and Wednesday only, allowing for a flexible schedule. As a Reception...

  • Team Leader

    5 days ago

    Harlow, United Kingdom The Body Shop International Limited Full time

    **The Body Shop**: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about...

  • Reception Class Teacher

    1 week ago

    Harlow, Essex, United Kingdom TimePlan Education Full time

    **Job Summary:** TimePlan Education is partnering with a reputable 3-form entry primary school in Harlow to recruit a skilled Reception Class Teacher who can make a positive impact on young learners.**Key Features:Deliver inspiring lessons to Reception students, promoting a love of learning and encouraging creativity.Collaborate with teachers and support...

  • Reception Class Educator

    3 days ago

    Harlow, Essex, United Kingdom TimePlan Education Full time

    TimePlan Education is seeking a skilled and enthusiastic teacher to join our team as a Reception Class Teacher in Harlow, Essex.**About the Role:**This is an exciting opportunity for someone who wants to work in a stimulating and nurturing environment, helping children in their first steps towards a love of learning.The successful candidate will be able to...

  • Receptionist

    2 hours ago

    Harlow, United Kingdom Vets4Pets Full time

    **Receptionist - Part Time (Maternity Cover - 6 months)** **Harlow Vets4Pets** One of our lovely Receptionists is growing her own 2 legged addition! So, we have an exciting opportunity for a full time maternity cover receptionist to join our passionate and friendly reception team members here at Vets4Pets Harlow! This position is 6 months (maternity cover),...

  • Theatre Booking Clerk

    7 months ago

    Harlow, United Kingdom NHS Professionals Full time

    **Join Our Team as a Theatre Booking Clerk!** **Location**: Kao Park, 1st Floor, Kao Park 2, Harlow, Essex, CM17 9NA **Hours**: 37.5 per week, Monday - Friday, 8:00 AM - 4:00 PM / 8:30 AM - 4:30 PM **Trust**: Princess Alexandra Hospital NHS Trust **Banding**: 4/£13.50 per hour **Temporary Placement Length**: Up to 2 months, with potential for...

  • Warehouse Team Leader

    7 months ago

    Harlow, United Kingdom SC4 Recruitment Ltd Full time

    **Warehouse Team Leader - £28k - £30k - Harlow, Essex** **Join A Dynamic Team - Tuesday - Saturday | £28,000 - £30,000 | 46 Days Holiday incl. BH** **Role**:As a Warehouse Team Leader, we are looking for a driven and organised **warehouse professional ready to step up** and take ownership of efficiency and excellence in the warehouse. This exciting...

  • Costings Team Leader

    2 months ago

    Harlow, United Kingdom CV-Library Full time

    Location: Harlow, CM20 Salary: £30,000 - £32,000 Working Hours: Monday-Friday (8.30 – 5.00) Job Code: JD1942 Costings Team Leader Are you a detail-oriented individual with a passion for accuracy? We are seeking a dynamic and experienced Costings Team Leader to join my clients’ growing team in Harlow. As the Costings Team...

  • Enforcement Team Leader

    1 day ago

    Harlow, United Kingdom National Enforcement Solutions Full time

    Enforcement Team Leader - Harlow 10-hour shift 5 out of 7 days £32,760.00 annual salary **Benefits**: - Company pension - Team activities - Shared vehicle - Uniform provided - Award scheme - Vitality health insurance - Discounted gym membership - Training & development - Overtime opportunities, plus more **National Enforcement Solutions**: Due to our...

  • Team Leader

    5 days ago

    Harlow, United Kingdom Bright & Beautiful Full time

    **Here are a few of the reasons why the Bright & Beautiful team of Housekeeping Team Supervisors love working for us!**: - Holiday pay - Family friendly hours - No evenings or weekends! - Full training - Company uniform - Full employment contract - Supportive team and great managers - Mileage allowance & Travel Pay **Could this be the ideal role for...

  • Team Leader

    7 months ago

    Harlow, United Kingdom B&Q Full time

    **About the role** **Team Leader - Checkouts** **Full time or Part Time Job Share - 39 hours per week -** **Permanent Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£23,524.80 - £27,000.00 (Inclusive of an £507.00 per annum, store specific location allowance)** **B&Q Harlow** We believe anyone can improve their home to make...