Community Receptionist

Job summary To meet and greet the public who attend for healthcare appointments.
Using the patient administration system to arrive and depart patients.
To book follow up appointments for patients and answer general questions and sign post patients who need help.
Other administrative functions as needed.Previous applicants need not apply.
Main duties of the job To receive and action incoming referrals for appointment before and after triage To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
Maintain appointments systems, ensuring accuracy of detail and patient information.
Ensure patients receive timely and accurate information in relation to their appointment needs.
To observe personal duty of care in relation to equipment and resources used within the service.
To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
Responsibility for liaison with Health Records to ensure notes are available for clinics.
To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.
To maintain and utilise and EPR to support the service and your role.
To be first point of contact for patients, families and visitors to the children's reception.
About us We provide a range of health and wellbeing services to the people of Bolton, delivering care at Royal Bolton Hospital, in a range of community venues and in people's own homes.
We are one of the North West's busiest acute NHS foundation trusts, serving people across Bolton and other parts of Greater Manchester and are classed as amongst the best in the region for several of our services.
Our organisation received a 'Good' overall rating from the CQC in April 2019, with some key areas of outstanding practice.
The Royal Bolton Hospital is a major hub in Greater Manchester for women's and children's services and is the second busiest ambulance-receiving site in Greater Manchester.
We aim to: Provide every person the best treatment, in the best place, every time Be a great place to work Spend our money wisely Make our hospital and our buildings fit for the future Join up services to improve the health of the people of Bolton Develop partnerships across Greater Manchester to improve services Job description Job responsibilities To receive and action incoming referrals for appointment before and after triage To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
Maintain appointments systems, ensuring accuracy of detail and patient information.
Ensure patients receive timely and accurate information in relation to their appointment needs.
To observe personal duty of care in relation to equipment and resources used within the service.
To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
Responsibility for liaison with Health Records to ensure notes are available for clinics.
To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.
To maintain and utilise and EPR to support the service and your role.
To be first point of contact for patients, families and visitors to the childrens reception.
Person Specification Experience Essential Experience in public facing role Educated to GCSE or equivalent level including maths and English Computer literate, evidence of related study or experience Works well under pressure Good organisational skills Car driver with own car as will work across several health centres Desirable NHS experience Use of patient administration systems Knowledge Essential Data protection Confidentiality Safeguarding