Inside Sales Representative

3 weeks ago

Rishton, United Kingdom Thrive By Chorni Ltd Full time

Exciting opportunity for an Inside Sales Executive for a fast paced Creative Service business in the Preston area.
This is a great opportunity for an individual who enjoys working in a SME working closely with customers and collaborating with all departments within the business.
Duties and responsibilities include: * Dealing with inbound sales enquiries via telephone, email, web platform, live chat and social channels and converting to sales.
* Building a qualifying pipeline leading to sales conversion.
* Establishing the customers' requirements through building rapport and using effective questioning whilst upholding our Fun Expert Values.
* Solution finding, concept building producing quotes and proposals in line with needs.
* Identifying upsell opportunities whilst providing a high level of customer service.
Effectively manage client expectations, prioritise responses, and coordinate input from other departments to ensure a smooth customer journey.
* Collaborate with the Logistics and Operations teams to ensure smooth transition from the sales to delivery.
* Handle any client amendments, queries and problems and solve any order challenges.
* Undertake post event follow up for all agreed clients, completing any resulting actions.
* Maintain regular contact with customers to encourage growth by ensuring we are their first choice for entertainment.
* Make sure that information is dealt with accurately and entered onto our CRM system ensuring that we always maintain an up-to date database.
* Contact existing clients with annual events to ensure the business is retained by winning back the rebook.
* Proactively contact lapsed customers to re-engage and promote our services with the aim of winning back any potential future business.
* Take initiative by proactively identifying new opportunities and take responsibility for initial contact with a view to generating new business.
* Keep all client information up to date in our systems, maintaining accurate records and facilitating seamless handovers with other departments.
* Through ownership and actions, focus and commit to achieving the overall agreed Sales Targets and team KPIs.
* Plus any other reasonable tasks as required by the business.
Duties will Include: * Dealing with inbound sales enquiries via telephone, email, web platform, live chat and social channels and converting to sales.
* Building a qualifying pipeline leading to sales conversion.
* Establishing the customers' requirements through building rapport and using effective questioning whilst upholding the companies values.
* Solution finding, concept building producing quotes and proposals in line with needs.
* Identifying upsell opportunities whilst providing a high level of customer service.
Effectively manage client expectations, prioritise responses, and coordinate input from other departments to ensure a smooth customer journey.
* Collaborate with the Logistics and Operations teams to ensure smooth transition from the sales to delivery.. * Make sure that information is dealt with accurately and entered onto our CRM system ensuring that we always maintain an up-to date database.
* Contact existing clients with annual events to ensure the business is retained by winning back the rebook.
* Proactively contact lapsed customers to re-engage and promote our services with the aim of winning back any potential future business.
* Take initiative by proactively identifying new opportunities and take responsibility for initial contact with a view to generating new business.
* Through ownership and actions, focus and commit to achieving the overall agreed Sales Targets and team KPIs.
This is an ideal opportunity for a driven individual who enjoys a consultative,customer service focused sales approach.
By proceeding with this application, you are consenting to Thrive by Chorni Limited's collection of your personal information and handling of that information.
Thrive by Chorni will not share your personal data with any third party without your prior consent.
If at any time you want your personal information to be deleted, you simply need to notify us Thrive by Chorni Limited acts as a recruitment agency

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