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Spa Supervisor

1 month ago

Belfast, United Kingdom Gll Full time

GLL is looking for a?Spa Supervisor to work at?Olympia.
If you have the skills?and ambition to join us as a?Spa Supervisor, there's never been a more exciting time to join us.
This is more than just a Spa Supervisor?job, it's a career.
As a Spa Supervisor you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity.
As a Spa Supervisor?you will liaise directly with Spa Service Manager to ensure smooth daily operations, efficient reception, supervision & maintenance of the spa department.
Including operation, stock control, programming, promotion, sales, developing staff and ensuring excellent customer services whilst achieving business, financial and sales targets What you'll do: To build a high profile rapport with customers and create an excellent, quality 'customer experience' within the Spa.
Ensure customer compliance with spa rules and procedures Ensure the highest quality standards of customer care and service delivery are achieved within the Spa.
Selling of thermal spa experience, treatments & retailing merchandise to achieve performance targets set.
To ensure the Senior Therapist team has set retail targets to achieve the business & financial objectives.
Actively up-selling services during customer interaction.
To encourage bookings of the experience and treatments from enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customer.
Management of the Spa Day Package and group booking programme.
To embrace the spa LONDON brand ethos and apply this throughout service delivery.
To market and promote the spa.
Act as Shift Manager as required, supervising operational shifts and carrying out any other duties as required commensurate with the posts level of responsibility (including cover at other Spas) Assist in the development of a portfolio of quality spa services and products To ensure the smooth operations of the booking system.
To ensure a robust stock control system is in place with regular stock recording and ordering takes place, supporting and managing the Senior Therapist in this task.
What you need: Appropriate professional qualifications Good understanding of the characteristics and qualities that customers want from a spa experiences and treatments.
Knowledge of key performance indicators and their application and how they can be used to effect improvement.
Good understanding of developments in the spa industry.
Knowledge of electronic booking systems Extensive experience in a busy spa /health & fitness centre, or working customer focused environment.
Evidence of achieving results and making a difference to customers Evidence of achieving results and making change happen through supervision and influence.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
In return, you will get: A full time fixed-term position Industry leading rates of pay Discounted membership at our leisure centres Discounts across thousands of retailers (GLL Extras) A fantastic pension scheme 25% off Red Letter Days 25% off Buy A Gift 20% off GLL spa experience treatments and associated products.
Ride to work scheme Free eye tests and discounted glasses The opportunity to join the GLL Society and have a say in how we are run plus associated social events Exclusive discounts on our villas in Portugal Exclusive discounts on our Ski chalets in Bulgaria Career pathways, professional development are just the start.
To ensure you stay at the top of your game, we provide training with practical and theory elements too.