Team Secretary
2 weeks ago
Job summary Child &Adolescent Mental Health Services (Young Minds Matter), a mental health andemotional wellbeing service for children & young people in NE Lincolnshire,provides seamless service with a focus on prevention and early intervention,building a resilient community in which children and young people can thrive, includingthose in vulnerable groups.
The service is committed to a framework supportinga whole system integrated approach, available to all young people in North EastLincolnshire.
Dueto an expansion in our service, our team are seeking to recruit an experiencedadministrator.
Main duties of the job To provide asecretarial, administrative and clerical support service to the Child andAdolescent Mental Health Service (Young Minds Matter) Clinical Team withinNavigo.
The postholder will be pivotal in ensuring an excellent administrative service isprovided within agreed set time restraints.
About us HelloWeare Navigo.
We look after North East Lincolnshire's mental health andwell-being, an award-winning social enterprise that provides mental healthservices to the NHS and beyond.Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.Weoffer a range of mental health services, including acute and communityfacilities as well as specialist support such as outstanding older adultsinpatient services, rehabilitation and recovery community mental health and anoutstanding specialist eating disorder facility.Rankedas one of the top UK companies to work for, we feature in the Best Companiestop 100 large company list.Asa social enterprise, we do things a little bit differently and have alsodeveloped income-generating commercially viable businesses that providetraining, education and employment opportunities including Grimsby GardenCentre.Workingat Navigo is not like working anywhere else.
Lots of places say that, but wereally mean it.Welike to work with forward-thinking people who want to make a difference.Comeand Join us Pleasenote: Whilst we value all applications, if we believe an application to be AIgenerated, we will use a checking tool and may reject any application that hasbeen automatically generated.Shouldyou require any assistance in completing this application due to a disabilityor other needs please contact Job description Job responsibilities providea full, effective and efficient administrative and secretarial support serviceto all staff within the Clinical Team co-ordinating adhoc daily administrationtasks to ensure the effective and efficient running of the service.
assistin audio/copy type and format correspondence following clinical appointmentsand visits ensuring timescales are met and information is saved accurately onthe electronic system.
closely with the Administration Lead in assisting with administrative workrelating to referrals and discharges meeting set timescales as required by areaof service.
supportformat of all reports, letters, assessments, reviews, care plans, dischargesetc as pertinent to the work of the Team within set timescales ensuringclinical coding as appropriate and accurate saving to the electronic system.
incover of aspects of the role of the Administration Lead as and whenrequested/required.
workwithin set processes and guidelines to maintain efficient, accurate andconfidential record systems.
dealwith telephone enquiries from parents/carers and children and young peopleusing empathy, understanding, initiative, tact and tenacity where appropriateensuring accurate information is forwarded appropriately in order forappropriate care and follow up to be facilitated.
liaisewith a range of internal and external personnel on a daily basis includingClinical Professionals, children/young people and their Families/Carers, GPpractices, Consultants, Hospital departments and Health and Local Authoritystaff.
Person Specification Additional Criteria Essential Ability to communicate at all levels Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals Diary management skills Desirable Ability to deal with stressful situations and clients Knowledge Essential Understands the need for confidentiality Understanding of client group Desirable Knowledge of mental health services Knowledge of hospital administration systems Previous customer service role Experience Essential Team Working Maintaining databases and spreadsheets Desirable Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures Experience/willingness to undertake training in use of electronic systems Experience of working in a team Qualifications Essential Educated to GCSE level grade A to C or equivalent including Mathematics and English Language RSA/OCR Grade 3 Typing/Word Processing standard Knowledge & Understanding Essential Understands the need for confidentiality Understanding of client group Desirable Knowledge of mental health services Working knowledge of CPA Knowledge of hospital administration systems Previous customer service role
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