Head Of Client Success

4 days ago

Ledston, United Kingdom Howarths Full time

Head of Client Success Annual Salary: £55,000 pa + Benefits (Mon-Fri 9.00am – 5.00pm) Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team.
We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client companies throughout England, on a fixed fee annual contract basis.
We love what we do and we genuinely want to add value to our SME client base.
The ideal candidate will focus on ensuring we deliver an exceptional client experience, maximising retention, and driving revenue growth through upselling, cross-selling as well as taking the lead on converting new business opportunities that come into the business through client referrals.
This role forms a key part of our Senior Leadership Team (SLT) and plays a critical role in shaping the future of our client relationships and business growth strategy.
We are an ambitious company with a brilliant track record of year-on-year growth, profitability and development.
We place significance on values such as graft, together, heart and grit.
These core principles run right through our business and as a result, in all our dealings with clients.
Our vision is to grow year on year, however we want to do this in the right way, maintaining our values and adding stability to the business.
Building a great reputation is paramount and something that has been key to our business strategy from day one.
We have been in business 21 years and our success is built on hard work, collaboration, and a passion for excellence.
As an employer we value the benefits of a good work life balance and promote a positive working environment.
We genuinely care about each member of our team and their contribution to the business and our clients.
Equally, we have made a commitment to our community and set-up our own charity The Howarth Foundation, supporting people who have been homeless or are at the risk of becoming homeless in Leeds and Kirklees, to take the next step back into employment.
Up to 10% of our profits are donated to the charity each year.
THE ROLE Lead, mentor and grow a high performing client success team, aligned with our values.
As part of the SLT you will contribute to the overall strategic objectives for the business, providing insights and data on client behaviour, retention, and growth opportunities.
Collaborate with the board of directors to set and achieve key performance indicators (KPIs) related to client success, retention and revenue growth.
Take the lead on converting inbound leads and referrals, winning new clients and generating additional revenue.
Oversee the efficient and effective onboarding of new clients, ensuring a positive first impression.
Develop and implement strategies to retain clients for the long term, ensuring consistent renewal of annual contracts.
Identify opportunities to increase the value of existing client contracts by upselling / cross selling additional services that meet their needs.
Work collaboratively with the Head of Marketing and wider team to design packages that encourage growth within existing accounts.
Champion client satisfaction and work collaboratively with Head of Operations, and department managers to ensure Howarths consistently deliver a standout experience.
Actively monitor and respond to client feedback to continuously improve service delivery and added value.
Develop and nurture client relationships to build a 'salesforce', leading to high-quality client referrals.
Key Performance Indicators (KPIs) Client retention rate (%).
Annual revenue growth from existing clients.
Rate of successful client referrals.
Annual revenue growth from new client wins.
Team satisfaction and development milestones.
Client satisfaction scores THE CANDIDATE The successful candidate for the position of Head of Client Success will possess the following qualifications, experience and qualities: Qualification and Experience: Experience: Proven track record in a senior client success, account management, or a similar role within B2B, ideally professional services.
Leadership: Strong leadership skills with experience managing and developing small teams.
Client-Centric Mindset: Deep understanding of client needs and how to align services to meet them.
Strategic Thinking: Ability to develop and execute strategies that align with company goals for growth and retention.
Relationship Management: Exceptional communication and interpersonal skills for building trust and rapport with clients.
Commercial Acumen: A results-driven approach with a focus on increasing revenue through upselling and cross-selling.
Values Alignment: Embodies our values of graft, together, heart, and grit.
Personal qualities: Graft: Ownership, flexibility, dedicated and pragmatic.
Together: Communication, respect, collaboration and compassion.
Heart: Understanding, empathy, joy, and integrity.
Grit: Resilience, courage, enthusiasm and proactive.
PAY & BENEFITS Annual Salary: £55,000 (Mon-Fri 9.00am – 5.00pm) Holidays: 25 days + bank hols (Additional Holidays for length of service).
Pension Scheme: Salary sacrifice pension scheme 5% employee and 5% employer contribution Death in Service: 3x annual salary EAP : Help@Hand HOW TO APPLY If you're ready to lead a client success team that turns exceptional service into long-term partnerships, we'd love to hear from you
Please submit your updated CV.
INDHS #J-18808-Ljbffr

  • Client Success Specialist

    2 weeks ago

    Ledston, United Kingdom Artifax Software Full time

    Salary: £30–35,000 per annum, dependent on experience Location: Remote, UK (working from home) About Us We strive to be the beating heart of arts and culture organisations.As a leading provider of venue and event management software for the arts and culture sector, we empower our clients to create unforgettable experiences.By leaning into the complexities...

  • Customer Success Manager

    2 weeks ago

    Ledston, United Kingdom Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Full time

    The Company: A B-Corp sustainability-tech working to help charities maximise RoI.PE Backed fantastic growth and planning to move into the US market.Already leaders in their space, they are looking to establish themselves as the global leader!The Opportunity: Excited to work for a sustainability-tech with a unique proposition and wonderful mission...

  • Student Success Tutor

    1 week ago

    Ledston, United Kingdom Elizabeth School Of London Full time

    Job Description Company: Elizabeth School of London Job Title: Student Success Tutor Employment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annually Location: ON-SITE, Leeds, UK About the Role: The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic...

  • Head Of Marketing

    5 days ago

    Ledston, United Kingdom Alexander James Recruitment Ltd Full time

    Our client is an award-winning top 100 Digital Agency, with 4 offices across 3 countries, who use the very best technologies to deliver innovations to their enterprise-level clients. They are currently looking to recruit a Head of Marketing to consistently manage and improve the internal marketing strategy of the agency. The Head of Marketing will take...

  • Head Of Geospatial

    1 week ago

    Ledston, United Kingdom Climate17 Full time

    Head of GeospatialWe are looking for an experienced Head of Geospatial to lead our client's dynamic Geospatial team. This is a unique opportunity for someone with a strong industry presence or a desire to establish one, providing both thought leadership and technical direction. If you are passionate about Geospatial technology and looking to make a...

  • Head Of Ppc

    2 weeks ago

    Ledston, United Kingdom Soarwithus Full time

    RESPONSIBILITY Ensuring the paid search team is driving growth across our portfolio of clients.REPORTS TO: Head of Acquisition LOCATION: Hybrid/flexible - Leeds Head Office and working-from-home options COMPENSATION: Competitive Salary + Audit Bonus Scheme + 26 Days Paid Holiday CORE VALUES: 01.QUALITY How you do one thing is how you do everything.02.EXTREME...

  • Head Of Geospatial

    1 week ago

    Ledston, United Kingdom Climate17 Full time

    Head of Geospatial We are looking for an experienced Head of Geospatial to lead our client's dynamic Geospatial team.This is a unique opportunity for someone with a strong industry presence or a desire to establish one, providing both thought leadership and technical direction.If you are passionate about Geospatial technology and looking to make a...

  • Student Success Tutor

    1 week ago

    Ledston, United Kingdom Elizabeth School Of London Full time

    Company: Elizabeth School of London Job Title: Student Success Tutor Employment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annually Location: ON-SITE, Leeds, UK About the Role: The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs.This...

  • Head Of Ppc

    3 weeks ago

    Ledston, United Kingdom Maxwell Bond Full time

    Head of PPC – Leeds - £60K + Stocks & SharesMaxwell Bond have partnered with a people focused full-service agency in Leeds who are looking for a Head of PPC to join the team on a full-time basis. This opportunity is perfect for a manager or senior manager looking to take that next step in their career.They are looking for a highly ambitious PPC specialist...

  • Head Of Accounts Payable

    3 weeks ago

    Ledston, United Kingdom Michael Page (Uk) Full time

    About Our Client Page Personnel are supporting a UK nationwide professional services organisation with a brand new permanent Head of Accounts Payable opportunity in Leeds. This position will be looking after the Accounts Payable function, alongside supporting with new implementations, adapting as the company grows and contributing to the key finance data....

  • Head Chef

    4 days ago

    Ledston, United Kingdom Dish Hospitality Uk Limited Full time

    HEAD CHEF, LEEDS SUBURB, DAY-TIMES, £32,000 40 HOUR WORKING WEEK, SUPERB WORK/LIFE BALANCE QUALITY ASSISTED LIVING CARE HOME, FRESH FOOD LED KITCHEN Benefits include: 4-5 day week over 7 Alternate weekends off Uniform provided Straight shifts working 40 hours a week Day time work Paid overtime, at an enhanced rate No evenings great kitchen with all the...

  • Senior Private Client Solicitor

    3 weeks ago

    Ledston, United Kingdom The Talent Crowd Full time

    Senior Private Client Solicitor, Leeds Hybrid A long standing and highly ranked large multi service firm in central Leeds is currently looking to add a Senior Private Client Solicitor to their successful team.The role has arisen due to expansion and will be offered on a full time permanent basis.Flexible and hybrid working available.Joining an established...

  • Head Of Accounts Payable

    1 week ago

    Ledston, United Kingdom Page Personnel Sales Full time

    About Our Client Page Personnel are supporting a UK nationwide professional services organisation with a brand new permanent Head of Accounts Payable opportunity in Leeds.This position will be looking after the Accounts Payable function, alongside supporting with new implementations, adapting as the company grows and contributing to the key finance data.This...

  • Head Of Accounts Payable

    2 weeks ago

    Ledston, United Kingdom Michael Page (Uk) Full time

    About Our Client Page Personnel are supporting a UK nationwide professional services organisation with a brand new permanent Head of Accounts Payable opportunity in Leeds.This position will be looking after the Accounts Payable function, alongside supporting with new implementations, adapting as the company grows and contributing to the key finance data.This...

  • Senior Private Client Solicitor

    1 week ago

    Ledston, United Kingdom The Talent Crowd Full time

    Job Description Senior Private Client Solicitor, Leeds Hybrid A long standing and highly ranked large multi service firm in central Leeds is currently looking to add a Senior Private Client Solicitor to their successful team.The role has arisen due to expansion and will be offered on a full time permanent basis.Flexible and hybrid working available.Joining...

  • Head Of Finance

    3 weeks ago

    Ledston, United Kingdom Grosvenor Talent Ltd Full time

    HEAD OF FINANCE, Kirklees, West Yorkshire, £80k - £90k package My Client, a well established and successful business in their niche in the Construction Industry, is looking for an experienced Head of Finance to lead and manage all aspects of the organisations financial operations, including accounts payable, purchase ledger, payroll, and management...

  • Head Of Development

    2 weeks ago

    Ledston, United Kingdom Michael Page (Uk) Full time

    Senior level role with leading housing provider Competitive salary and agile working About Our Client My client is one of the leading providers of specialist housing and care for those in later life with properties across the entirety of Northern England.Job Description Key responsibilities include: Leading the development team to achieve their goals and...

  • Head Of Lighting

    3 weeks ago

    Ledston, United Kingdom Association Of British Theatre Technicians Full time

    Head of Lighting & Video at Leeds PlayhouseDo you have extensive, recent professional experience managing a lighting department in a producing venue, and proven experience as a Production Electrician for large-scale shows? If so, you could be our new Head of Lighting & Video.We are recruiting for a skilled individual with proven experience of managing a...

  • Group Head Of Hr

    1 week ago

    Ledston, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group is excited to be partnering with a valued client to recruit a  Head of HR for a 12-month fixed-term contract starting at the end of January 2025.As the Head of HR , you'll have a high-impact role, leading and shaping people strategies across the organisation.Reporting directly to the Group CEO, you'll work alongside the senior...

  • Customer Success Lead

    9 hours ago

    Ledston, United Kingdom Io Associates - UkEu Full time

    Role: Customer Success Director Salary: £80-90,000 Benefits: Healthcare, pension, mobile, laptop, 25 days holiday + public holidays Are you a Customer Success Director with over five years' experience in the Radiology space?If so, iO Associates have an exciting opportunity for you!We're partnered with an exciting start up who are making waves in the...