Customer Service Planner, Lincoln

3 weeks ago


Lincoln, United Kingdom Anglian Water Full time

Job Title: Customer Service Planner Location: Lincoln Job Type: Full-Time, Permanent, 37 hours per week.
Salary - £23,143 with formal pay progression Private health care Virtual GP service for you and your household Double-matched pension scheme Generous annual leave Do you have excellent customer service skills and an ability to prioritise your workload?
Are you looking to join a team who can offer excellent career progression opportunities?
If so, we may have the perfect role for you.
You will be responsible for effectively scheduling work to our field resources.
Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed.
Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.
What will I be doing?
- Organise and prioritise tasks based on priority and resource availability - Ensuring efficient allocation of resources and meeting customer expectations.
- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time - Make informed decisions and adapt schedules in response to changing circumstances.
- Collaborate with team members to optimise resource allocation - Maintain accurate records and documentation related to work scheduling and resource allocation.
What does it take to be a planner?
- Good administration skills, with the ability to handle multiple tasks and work under pressure.
- Ability to work independently and as part of a team, demonstrating initiative and accountability.
- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
- Ability to prioritise tasks and manage time efficiently.
- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.
New to planning?
Don't worry, we provide a full training and mentoring package to guide you through your new career Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
Followed by a full mentoring programme with experienced planners.
Ongoing support from Team Leaders and colleagues.
What hours will I work?
- You will be working 37 hours per week, your shifts will vary between 6.30am and 9.30pm, involving various shifts.
- Weekend work will be required.
As a valued employee, you'll be entitled to:?? Personal private healthcare?? Life cover (up to 8 x salary) Personal accident cover (up to 5 x salary) 25 days annual leave - rising with length of?service and the ability to buy more?? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay.
Opportunity for shared parental pay.
Bonus scheme?? Flexible benefits to support your wellbeing?and lifestyle.
Inclusion Community ? Our customers come from a wide range of backgrounds, and we think our workplace should reflect that.
We are committed to making sure all our colleagues feel they belong and are supported to succeed.
We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect.
We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences.
The more our workplace reflects our customers, the better service we can provide for them.
Start date: 03.02.24 Closing date: 08.12.24 ? If you require this advert in a more accessible format, or you have any questions, please don't hesitate to get in touch with our team at



  • lincoln, United Kingdom Anglian Water Full time

    Job Title: Customer Service PlannerLocation: Lincoln Job Type: Full-Time, Permanent, 37 hours per week. Salary - £23,143 with formal pay progression Private health care Virtual GP service for you and your household Double-matched pension scheme Generous annual leave Do you have excellent customer service skills and an ability to prioritise your workload?...

  • Resource Planner

    6 months ago


    Lincoln, United Kingdom CITY OF LINCOLN COUNCIL Full time

    (Please note: City of Lincoln Council do not accept CVs) The City of Lincoln Council have an exciting opportunity for a Resource Planner to join our team. You will be part of the Housing Repairs Team who are responsible for repairing and maintaining 7,800 properties throughout Lincoln. We pride ourselves on providing quality housing and repairs for our...


  • Lincoln, Lincolnshire, United Kingdom Stack Lincoln Full time

    STACK LINCOLNWe're a vibrant bar and restaurant in Lincoln, and we're looking for a skilled bartender to join our team. As a part-time member of our staff, you'll play a crucial role in providing exceptional customer service and ensuring a positive experience for all our patrons.The ideal candidate will have a minimum of 1 year's experience in bartending,...


  • Lincoln, United Kingdom Lincoln College Full time

    Interview Date 24 January 2025 We're offering a recruitment incentive of a Market Supplement payment of up to £8000 (pro rata if part-time) per annum*, payable as an additional payment subject to skills and experience.We are recruiting an Instructor/Assessor in Plumbing and Gas to work alongside our wider specialist curriculum delivery teams to provide...


  • Lincoln, United Kingdom Lincoln College Full time

    About Lincoln College: The Lincoln College Group is a place where exceptional, remarkable, astonishing and amazing people come together with the aim of achieving extraordinary things.We are at the forefront of providing exceptional learning opportunities for students and apprentices.Our English and Maths department are expanding, and we're seeking passionate...


  • Lincoln, LN5 7JE, United Kingdom Anglian Water Full time

    Job Title: Customer Service PlannerLocation: Lincoln Job Type: Full-Time, Permanent, 37 hours per week. Salary - £23,143 with formal pay progression Private health care Virtual GP service for you and your household Double-matched pension scheme Generous annual leave Do you have excellent customer service skills and an...


  • Lincoln, United Kingdom Lincoln College Full time

    Interview Date 22 January 2025 Are you passionate about sharing your expertise with aspiring Mechanical Engineers?Join our dynamic team as a Lecturer in Mechanical Engineering!We invite you to provide exceptional teaching and assessment across FE, apprenticeship, and HE Mechanical Engineering programmes.This role prioritises creating an inclusive learning...


  • Lincoln, Lincolnshire, United Kingdom Lincoln College Full time

    About UsLincoln College is a leading institution that values excellence and innovation in education. We are dedicated to providing a supportive learning environment that fosters personal and professional growth.Job DescriptionWe are seeking a skilled Receptionist to join our team, responsible for creating a positive first impression of Lincoln College by...


  • Lincoln, United Kingdom Branston Potatoes Full time

    Group Planner When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Group Planner Full time Onsite, Lincoln Benefits 4.5 working week, finishing at 12:30pm on a Friday 25 days annual leave, plus Bank Holidays Company bonus scheme...


  • Lincoln, Lincolnshire, United Kingdom Lexus Lincoln Full time

    About the Role">We are seeking a highly motivated and customer-focused individual to join our team as a Showroom Host at Lexus Lincoln. As a key member of our front-of-house team, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for visitors to our dealership.


  • Lincoln, United Kingdom Branston Potatoes Full time

    Group Planner Do you have the right skills and experience for this role Read on to find out, and make your application.When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Group Planner Full time Onsite, Lincoln Benefits 4.5 working...


  • Lincoln, Lincolnshire, United Kingdom Lincoln College Full time €8,000

    Interview Date 24 January 2025 We're offering a recruitment incentive of a Market Supplement payment of up to £8000 (pro rata if part-time) per annum*, payable as an additional payment subject to skills and experience. We are recruiting an Instructor/Assessor in Plumbing and Gas to work alongside our wider specialist curriculum delivery teams to...


  • Lincoln, Lincolnshire, United Kingdom Lincoln Full time

    About Our StoreSavers is a leading retailer with a strong presence in Lincoln. We offer a unique shopping experience, with a wide range of products at competitive prices. As a Sales Assistant, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.Your Key TasksProvide exceptional customer service, responding...


  • Lincoln, United Kingdom Lincoln College Full time

    Interview Date 13 January 2025 We are pleased to announce that we are hiring a Catering Supervisor to join our catering team at the Air & Space Institute.You will be responsible for the day to day running of ASI Coffee Shop Newark, leading a small catering team, cooking daily specials, preparing 'Grab & Go' food items that are made and packaged on-site,...


  • Lincoln, United Kingdom EE Full time

    Location- BT Call Centre, 4 Ruston Road, Ropewalk, Lincoln, LN6 7FS Full Time Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Home...


  • Lincoln, United Kingdom Lincoln College Full time

    Interview Date 09 or 10 January 2025 We're offering a recruitment incentive of a Market Supplement payment of up to £8000 (pro rata if part-time) per annum*, payable as an additional payment subject to skills and experience.We are recruiting an Instructor/Assessor in Automotive Engineering to work alongside our wider specialist curriculum delivery teams to...


  • Lincoln, Lincolnshire, United Kingdom Lincoln College Full time

    13 January 2025 We are pleased to announce that we are hiring a Catering Supervisor to join our catering team at the Air & Space Institute. You will be responsible for the day to day running of ASI Coffee Shop Newark, leading a small catering team, cooking daily specials, preparing 'Grab & Go' food items that are made and packaged on-site, operating the...


  • Lincoln, Lincolnshire, United Kingdom Lincoln College Full time €39,684

    Interview Date 22 January 2025 Are you passionate about sharing your expertise with aspiring Mechanical Engineers? Join our dynamic team as a Lecturer in Mechanical Engineering! We invite you to provide exceptional teaching and assessment across FE, apprenticeship, and HE Mechanical Engineering programmes. This role prioritises creating an inclusive...


  • Lincoln, United Kingdom Lincoln College Full time

    Interview Date Before applying for this role, please read the following information about this opportunity found below.09 or 10 January 2025 We're offering a recruitment incentive of a Market Supplement payment of up to £8000 (pro rata if part-time) per annum*, payable as an additional payment subject to skills and experience.We are recruiting an...


  • Lincoln, United Kingdom Lincoln College Full time

    Interview Date 14 January 2025 We are thrilled to announce an exciting opportunity for a Technician/Learning Support Officer in Beauty to join our team.In this role, you will prepare and maintain essential materials and resources, ensuring that our practical activities in workshops and classrooms run smoothly.You'll set up our Beauty salons for an engaging...