Drh Support Services | Appeals Team Leader | Dingwall

4 days ago


Dingwall, United Kingdom Drh Support Services Full time

As part of their growth plans, my client is looking to add an appeals team leader to their appeals handling team.
This role will be based in our office just north of Inverness, Scotland.
Position You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets.
You must deliver daily expectations to agents by managing targets and supervising workloads, you will also be expected to report on KPIs within the department to the Operations Manager providing insight and information as required Completing all administrative documentation for the department including RTWs, rotas and quality checks.
Provide coaching, additional training and ongoing support to existing staff as necessary to support changes and improvements.
Support with recruitment, induction and training of employees including performance management of agents.
Identify skill sets and understand the requirements of the department and Identify skill gaps.
Maintain up to date knowledge of industry developments and system changes.
Incentivise, motivate, guide, and lead the department.
The position offers a salary of £28,000 with a view to review within 6 months of starting this role.
Hours of work Monday to Friday between 9am- 5pm, the ideal candidate should be flexible with working hours and be looking for a challenging friendly environment to work in.
Other information Benefits Pension scheme Monthly incentives 29 days holiday (including bank holidays) Ongoing training Free On-Site Parking Refreshments Company Life Assurance Plan Smart Casual Dress Code JBRP1_UKTJ


  • Appeals Team Leader

    2 weeks ago


    Dingwall, United Kingdom Drh Support Services Full time

    As part of their growth plans, my client is looking to add an appeals team leader to their appeals handling team.This role will be based in our office just north of Inverness, Scotland.Position Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.You will work alongside our clients...

  • Appeals Team Leader

    7 days ago


    Dingwall, United Kingdom DRH Support Services Full time

    As part of their growth plans, my client is looking to add an appeals team leader to their appeals handling team. This role will be based in our office just north of Inverness, Scotland. Position You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets. You must deliver daily expectations to agents...

  • Appeals Team Leader

    3 weeks ago


    Dingwall, United Kingdom Bristow and Sutor Group Full time

    Appeals Team Leader - Dingwall Company Description As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK. We are now looking for an Appeal Team Leader to manage...

  • Team Leader

    3 weeks ago


    Dingwall, United Kingdom CV-Library Full time

    Team Leader Location: Dingwall, Scotland Salary: £26,000 (with a review after 6 months) Hours: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required) About the Role: We are seeking an experienced and motivated Appeals Team Leader to join our clients dynamic team in Dingwall. In this role, you will supervise a team of agents, ensuring...

  • Team Leader

    1 week ago


    Dingwall, United Kingdom Priority Recruitment Full time

    Team Leader Location: Dingwall, Scotland Salary: £26,000 (with a review after 6 months) Hours: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required) About the Role: We are seeking an experienced and motivated Appeals Team Leader to join our clients dynamic team in Dingwall. In this role, you will supervise a team of agents, ensuring performance...

  • Medical Administrator

    6 months ago


    Dingwall, United Kingdom Dingwall Medical Group Full time

    **Join our Team!** We are excited to be recruiting for a part-time **Medical Administrator **to join our team at Dingwall Medical Group, providing a wide range of administrative services to the Practice. We are a twelve doctor practice, based in the Health Centre in Dingwall, and cover a large geographical area from the western edge of the Black Isle,...

  • Team Leader

    2 weeks ago


    Dingwall, United Kingdom Priority Recruitment Full time

    Team LeaderLocation: Dingwall, ScotlandSalary: £26,000 (with a review after 6 months)Hours: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required)About the Role:We are seeking an experienced and motivated Appeals Team Leader to join our clients dynamic team in Dingwall. In this role, you will supervise a team of agents, ensuring performance targets are...


  • Dingwall, United Kingdom Brook Street Uk Full time

    Team Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment.As they continue to expand, they are looking for a skilled and motivated...


  • Dingwall, United Kingdom Brook Street Uk Full time

    Team Leader Location: Dingwall All potential candidates should read through the following details of this job with care before making an application.Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and...

  • Team Leader

    6 days ago


    Dingwall, United Kingdom Brook Street UK Full time

    Team Leader Location: DingwallSalary: Competitive, plus benefitsJob Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a skilled and...

  • Team Leader

    3 weeks ago


    Dingwall, United Kingdom Bristow and Sutor Group Full time

    Appeals Team Leader - Dingwall Company Description As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK. We are now looking for Administration Assistants to...

  • Care Practitioner

    6 months ago


    Dingwall, United Kingdom Highland Home Carers Full time

    **Reporting to**:Assistant Service Manager - **Salary/Hourly rate**:£12 per hour - **Contract**:Permanent - **Location**:Highlands - Dingwall - **Hours**:Full time **Benefits of working for HHC**: - Competitive Salaries - Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date) - Paid training delivered at...

  • Care Practitioner

    6 months ago


    Dingwall, United Kingdom Highland Home Carers Full time

    **Reporting to**:Assistant Service Manager - **Salary/Hourly rate**:£12 per hour - **Contract**:Permanent - **Location**:Highlands - Dingwall - **Hours**:Full time **Benefits of working for HHC**: - Competitive Salaries - Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date) - Paid training delivered at...


  • Dingwall, Highland, United Kingdom Brook Street UK Full time

    Team Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a skilled and...


  • Dingwall, United Kingdom Highland Council Full time

    Job Description Post Title: Facilities Team Leader Location: County Buildings Dingwall Hours: 35 Hours Per Week Duration: Permanent Salary: £34, - £38, Salary placing will normally be at the first point of the scale. Contact Details: Robin Woodford Email: Job Purpose: To provide an effective Facilities Management Service within a...


  • Dingwall, United Kingdom Highland Council Full time

    Job Description Post Title: Facilities Team Leader Location: County Buildings Dingwall Hours: 35 Hours Per Week Duration: Permanent Salary: £34, - £38, Salary placing will normally be at the first point of the scale. Contact Details: Wendy Cameron Tel: Job Purpose: To provide an effective Facilities Management Service within a group...

  • Team Leader

    6 days ago


    Dingwall, United Kingdom Brook Street Full time

    Team Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a skilled and...

  • Team Leader

    1 week ago


    Dingwall, United Kingdom CV-Library Full time

    Team Leader Location: Dingwall Salary: Competitive, plus benefits Job Type: Full-time, Permanent Brook Street are recruiting for a dynamic and rapidly growing call centre business, committed to delivering exceptional customer service and fostering a supportive, team-oriented environment. As they continue to expand, they are looking for a skilled and...


  • Dingwall, United Kingdom Highland Council Full time

    Job Description Post Title: Customer Services Assistant Location: Dingwall Hours: 28 hours per week Duration: Permanent Salary: £19, - £21, p.a. Salary placing will normally be at the first point of the scale. Contact Details: Annmarie MacAlpine Tel: Job Purpose : To support, manage and assist in the delivery of a professional and...


  • Dingwall, United Kingdom Care.com Full time

    Our family is searching for a hard-working elderly care provider. Ideally you would have a few years of experience, references and live near Dingwall IV15. You should be willing to help with Housekeeping and Mobility support. I'm very excited to find the right match. Please send us a message if you are interested.