Accessibility Lead

1 month ago

Manchester, United Kingdom Transpennine Express Full time

Accessibility Lead We're TransPennine Express and we're going places.
Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers.
We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
We have a fantastic opportunity for a proactive, strategic, and dynamic individual to join the Customer Experience team as our new Accessibility Lead.
Here at TransPennine Express (TPE), customers are central to everything we do, and that means ensuring all our propositions across the end-to-end journey, be that trains, stations or digital, are accessible to everyone, and that anyone who requires assistance receives an exceptional standard of service.
This is where you come in... You'll be leading all aspects of our accessibility strategy, driving transformation across customer touchpoints through an action-orientated culture, and leading the people and performance of the accessibility team.
The aim of increasing independent travel for customers, including door-to-door travel, will sit at the heart of these strategies, recognising the railway can be a daunting or overwhelming experience for some people.
The upskilling of our frontline workforce in the delivery of assistance, and the way in which we identify and support those with hidden disabilities, and those who may be more vulnerable and require additional assistance when using our services, will also be a critical aspect of the role.
You'll be setting, monitoring, and enhancing the experience for customers who require assistance, striving to exceed their expectations, and working closely with teams across the business to monitor consistency in delivery, quickly putting things right when they go wrong, and sharing learnings and best practice from within and outside the rail industry to remain on top of our game.
You'll get stuck into our accessibility insights, drilling into a deep range of data to get to the core of what customers are telling us about their experience with our services and where we need to target investment, resource, and infrastructure developments, as well as devising improvements through collaboration across TPE, other train operators, rail industry organisations, and service delivery partners.
You'll also engender a forward-looking and thorough approach is taken in our ongoing compliance with public sector duties on equality, and the business's alignment and responsiveness to other regularity or legislative changes impacting accessibility and equality.
This is a key leadership role in TPE, where you'll be championing the voice of accessibility, implementing transformational change projects through high profile and visible leadership, promoting our purpose, 'Vision and Values', embedding requirements of the Equality Act and collaborating with a can-do attitude, always seeking opportunities to delight the customer.
Who We're After?
Positive, outgoing and personable - you'll be working with a range of different people across the business, from directors to frontline colleagues, along with other key stakeholders, so you need to be emotionally intelligent and adaptable in your communication style, whilst having strong people management skills.
Proactive - you're a self-starter and naturally think about opportunities to continuously improve, challenge and introduce new ideas and initiatives.
We'll be keen to hear about examples where you've introduced improvements to enhance the customer experience within your current role.
Self-starter - you'll be curious, inquisitive and tenacious enough to get on with things, you won't wait around to be told what to do but will also ask for help when needed.
Customer focused - you understand and are empathetic to customer needs and expectations and understand accessibility and transport policy goals.
You'll have a relentless passion for improving the customer experience with a strong sense of pride for delivering an industry leading end to end customer experience for customers who require additional assistance.
Organised - to deliver an industry leading accessibility customer experience, an organized and strategic approach will be key - keeping on top of insights, benchmarking and managing the end to end customer journey standards.
Analytical - You'll be required to prepare a high standard of reports and be comfortable with analysing data.
The main location for the role is flexible across our network, and there will be a requirement as part of this role for Customer Experience On Call duties.
If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form.
What we offer Excellent career prospects.
A personal development plan.
Structured training and development.
Competitive salary paid on 4 weekly basis.
Generous annual leave entitlement.
Free TransPennine Express rail travel for you and your dependants*.
Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
Option to join the Railway Pension Scheme with significant employer contributions.
Family friendly maternity and paternity benefits.
Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Goings places has never felt better
At TransPennine Express, it's our goal to help people reach their full potential.
We offer the opportunity to not just join the transformation of the rail industry, but to lead it.
Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other.
We promise to value our people for the individuals they are.
Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future.
So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.

  • Accessibility Lead

    3 weeks ago

    Manchester, United Kingdom TransPennine Express Full time

    Accessibility Lead We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to...

  • Global Access Lead

    2 weeks ago

    Manchester, United Kingdom Amgen Inc. (IR) Full time

    Job DescriptionWe are seeking a dedicated professional for the role of Global Access Lead to join our Value, Access & Policy team. In this position, you will drive patient access and funding pathways for new assets, working closely with stakeholders to deliver subject matter expertise on the competitor landscape, NHS strategic priorities, commissioning...

  • Accessibility Strategist

    2 weeks ago

    Manchester, United Kingdom Tpexpress Full time

    Transforming Customer JourneysAs a key member of our team, you will play a crucial role in shaping the future of accessibility at Tpexpress. With a focus on driving transformation across customer touchpoints, you will be responsible for leading all aspects of our accessibility strategy.You will lead the development and implementation of our accessibility...

  • Access Management Professional

    7 days ago

    Manchester, United Kingdom In Technology Group Limited Full time £40,000 - £60,000

    Access Management ProfessionalIn Technology Group Limited is looking for an Access Management Professional to join our IT security team. This role involves designing and implementing access control systems to ensure the secure management of user identities and access rights.We are a leading organization committed to providing innovative security solutions....

  • Market Access Specialist

    1 week ago

    Manchester, United Kingdom Barrington James Full time

    **Job Title:** Market Access Specialist – Healthcare Value Expertise**Location:** Manchester (with travel as required)**Overview:We are seeking a highly skilled Market Access Specialist to support the development and communication of healthcare value. As a key member of our team, you will lead client relationships, develop strategic plans, manage project...

  • Market Access Specialist

    2 weeks ago

    Manchester, United Kingdom Cpl Life Sciences Full time

    Market Access Specialist covering EU Location: Remote UK A multinational pharmaceutical and medical device company are currently looking for a Field-Based Market Access Specialist to join their team. Their purpose is to create life-changing products to support patients around the world. They have an extensive portfolio of diagnostic products covering a range...

  • Market Access Specialist

    2 weeks ago

    Manchester, United Kingdom Cpl Life Sciences Full time

    Market Access Specialist covering EU Location: Remote UK A multinational pharmaceutical and medical device company are currently looking for a Field-Based Market Access Specialist to join their team.Their purpose is to create life-changing products to support patients around the world.They have an extensive portfolio of diagnostic products covering a range...

  • Digital Accessibility Specialist

    2 weeks ago

    Manchester, United Kingdom Nexere Consulting Full time

    Fantastic job opportunity to join a market-leading business. Long term contract role.Accessibility ExperienceAt least 5+ years’ experience of end-to-end product development with a deep specialism in accessibility.As an accessibility specialist you will be able to provide technical expertise and bring the voice of disabled user groups to ensure our products...

  • Market Access Specialist

    1 week ago

    Manchester, United Kingdom Barrington James Full time

    Market Access SpecialistWe are seeking an experienced Market Access Specialist to join our team at Barrington James. As a Market Access Specialist, you will play a critical role in improving patients' lives through the development and communication of healthcare value.This is an ideal opportunity for someone with a life sciences or medical degree, extensive...

  • Healthcare Access Strategist

    2 weeks ago

    Manchester, United Kingdom Barrington James Full time

    Job Title: Value Consultant - Market Access ConsultancyWe are seeking an experienced Consultant to support the development and communication of healthcare value, optimizing pricing, reimbursement, and market access strategies. As a Value Consultant, you will lead client relationships, develop value propositions, manage project teams, and contribute to...

  • Access Control Analyst

    1 month ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    We are looking for an experienced Access Control Analyst to join our team and support the Chief Information Security Officer in managing and reporting on Identity and Access Management (IAM) within Technology Services and Business teams.The successful candidate will be responsible for performing access controls such as user access reviews, provisioning and...

  • Director of Access and Funding

    2 weeks ago

    Manchester, United Kingdom Amgen Inc. (IR) Full time

    About the RoleAmgen Inc. (IR) invites applications for a talented individual to fill the position of Director of Access and Funding. The selected candidate will be responsible for driving patient access and funding pathways for new assets, playing a vital role in our Value, Access & Policy team.In this capacity, you will collaborate with stakeholders to...

  • Market Access Specialist

    1 week ago

    Manchester, United Kingdom Barrington James Full time

    Job TitleMarket Access Specialist – Life Sciences ConsultancyAbout the RoleWe are seeking an experienced Market Access Specialist to support the development and communication of healthcare value, optimising pricing, reimbursement, and market access strategies. The ideal candidate will have a strong background in life sciences and healthcare policy.In this...

  • Market Access Strategist

    1 week ago

    Manchester, United Kingdom Barrington James Full time

    Company OverviewBarrington James is a leading market access consultancy dedicated to improving patients' lives through the development and communication of healthcare value.Salary$85,000 - $120,000 per annum, depending on experience in the life sciences or medical field.About the RoleThis challenging position involves developing and delivering solutions that...

  • Market Access Expert

    1 week ago

    Manchester, United Kingdom Barrington James Full time

    Job Title: Market Access ExpertEstimated Salary: £70,000 - £90,000 per annumJob Description:We are seeking a seasoned Market Access Expert to join our team at Barrington James. As a key member of our Market Access Consultancy, you will play a vital role in supporting the development and communication of healthcare value, optimising pricing, reimbursement,...

  • Market Access Strategist

    2 weeks ago

    Manchester, United Kingdom Barrington James Full time

    Job OpportunityMarket Access StrategistEstimated Salary: 65000 - 80000 per year.We are seeking a highly experienced consultant to support the development and communication of healthcare value in Manchester, UK.The ideal candidate will have extensive experience in market access, health economics, and healthcare policy, as well as strong project leadership and...

  • Access Control Assistant

    2 weeks ago

    Manchester, United Kingdom Wales Medicines Strategy Group Full time

    Job Title: Access Control Assistant">We are seeking an experienced Access Control Assistant to join our team in the Estates and Facilities Division at Manchester University NHS Foundation Trust. This exciting opportunity is part of the Trust Security and Car Parking Team.">The successful candidate will be responsible for operating and monitoring ID Badge and...

  • Market Access Managing Director

    1 month ago

    Manchester, United Kingdom Evidencia Scientific Search And Selection Limited Full time

    Currently hiring at the Senior level in the leading Market Access consulting firm with a strong reputation and network of clients consisting of MSA's with the top 10 and 20 global pharmaceutical and biopharmaceutical companies.A global organization that prides themselves in the quality and reputation of their consulting work.Seeking a highly experienced...

  • Market Access Strategist

    1 week ago

    Manchester, United Kingdom Barrington James Full time

    Job DescriptionLocation: Manchester (with travel as required)We're seeking a skilled Market Access Strategist to support the development and communication of healthcare value, optimising pricing, reimbursement, and market access strategies.The ideal candidate will lead client relationships, develop value propositions, manage project teams, and contribute to...

  • Access Strategy Manager

    3 weeks ago

    Manchester, United Kingdom Amgen Sa Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are.At Amgen our shared mission—to serve patients—drives all that we do.It is key to our becoming one of the world's leading biotechnology companies.We are global collaborators who achieve together—researching, manufacturing and delivering ever-better...