Customer Helpdesk Advisor

2 weeks ago

Alresford, United Kingdom Planteria Group Full time

Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million.
With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff.
This role is the 'first port of call' for all customer related contact.
They provide support for the installation, field service and floristry teams.
1.      To take service-related calls and emails for installation, field service, and floristry 2.      To triage queries from customers and direct them to the relevant department/ individual 3.      To coordinate responses to clients regarding queries and issues 4.      Update Business Central with correct customer information 5.      To administer, develop and manage NPS process including providing feedback to relevant departments to deliver exceptional service levels and drive customer satisfaction to meet company targets.
Provide data and analysis to the Head of Field Service.
6.      To support Service team with ad-hoc requirements 7.      Attend weekly meetings to report back, share ideas and contribute Requirements Excellent customer service skills Excellent communication skills particularly on the phone Excellent organisational skills Excellent use of MS Outlook Adaptable and responsive Experience of customer service (minimum one year experience required) Experience of taking and dealing with phone calls and emails from customers Experience of CRM systems (desirable but not essential) Experience of NPS (desirable but not essential) Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think 'TEAM', Relentless to Improve, Create WOW, Be Honest & Respectful.
  Role is based in rural Essex therefore employees need their own transport to work Benefits 23 Days holiday plus bank holidays, free lunch, free flowers, Annual staff events, Company Profit sharing scheme, BUPA cashplan

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