Aftersales Administrator

Due to an internal move, an exciting opportunity has arisen to join the Central Machinery Team as an Aftersales Administrator, based at either Rosehill Head office or within a Machinery Branch.
This is an office based role.
  ABOUT US Every day we provide rural and agricultural communities with the support they need to succeed.
Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand.
We have the people, products, and services to help our customers get from where they are now to where they want to be.
This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB The successful candidate will be responsible for providing central administration support and process leadership for the Machinery Aftersales business with a key focus on systems and precision agriculture.
Working closely with the Machinery Director, Central Machinery Service Manager and Central Parts Manager, you will take responsibility for selected, key, day to day processes in line with company guidelines across the business and ensure smooth communication between all parties.
You will also play a key part in offering industry leading levels of service to our internal and external customers and enable future growth and development.
Working as part of a busy central team, you will also lead overall administration in allocated areas, enabling branch teams to work efficiently and within Company and Division guidelines and covering the following Key Areas:         Warranty process support and claims management, supporting the Aftersales Support Manager with warranty process.
        Parts Administration and invoice processing, supporting current Parts Administrator and Group Parts Manager.
        Administration support for central Leadership team and branch support with day to day administration for holiday/sickness cover etc.
        Customer and manufacturer relationship management.
        Marketing support as required for key processes.
        Administration of precision farming and telematics platforms for the group.
        Ensuring Dealer Standards are maintained across the Aftersales department.
        Form a link to the Sales Administration team         Maximising all opportunities and supporting branch teams to achieve budgets and targets.
     Supporting the whole team with training, keeping central systems up to date, producing and monitoring standard operating procedures and monitoring processes.
        Producing reports and figures as required.
        Support with managing central and manufacturer systems such as IBCOS and AGCONET.
        Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
        To ensure all relevant legislation and approved codes of practice, are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.
        Any other task associated with the efficient administration and development of the business.
SKILLS, EXPERIENCE AND QUALITIES REQUIRED            Essential         Strong written skills - proven ability to use clear, concise language for the specific purpose and audience.
        Confident IT user.
        Excellent interpersonal and communication skills.
        Has an organized approach to work and able to work using own initiative.
        Be a practical problem solver.
        Adopts a flexible approach to work and willing to take on additional responsibilities.
Desirable         Proven track record of supporting a diverse team and ability to adapt to unexpected demands         Proven track record of successful internal and external customer relationship management         Experience in a support role, with a focus on time critical service delivery.
        Experience in following manufacturers guidelines and adhering to dealer standards and processes         Full UK Driving Licence.
      BENEFITS As part of The Billington Group we offer a wide range of employee benefits including: An attractive salary package.
Annual salary reviews in September each year.
A minimum of 25 days annual leave.
Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health Health Assured:  Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay:  Generous company sick pay entitlement.
Health Cash Plan:  A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle Staff Discount:  Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme:  A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover:  Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
Perks At Work:  Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits:  Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future Pension:  Enrolment into the Company pension scheme after 3 months of employment.
Training & Development:  Role specific training and ongoing training and development opportunities identified through our annual appraisal process.