Team Manager

3 days ago

Lichfield, United Kingdom Darwin Medical Practice Full time

Job summary This part time role is to cover the maternity leave of our current manager and will be for a fixed period of 12-15 months, depending on the preferences of the successful applicant.Darwin Medical Practice is a large practice offering patient services across 3 sites.
We have a team of over 100 staff members and provide care for over 23,000 patients.This role will primarily manage the Care Navigation (reception) team, the Administrative team and the Secretarial Team.
The role is supported by an Operations CoOrdinator who in turn oversees 2 Team Leads who are first point of contact for the Care Navigation and Administration teams.The role reports directly to the Business Manager and is part of a team of 6 managers.
Main duties of the job PrincipalAccountabilitiesOversightof the Care Navigator and admin rotas to ensure that team duties are adequatelycovered at all timesProvisionof line management to all teams, including oversight of annual leave, sickleave and training, fostering a supportive environment for the teamResponsiblefor communicating system changes to each team as appropriateEnsurea safe environment for patient, visitors and other staffEnsurethat staff complete required training, arranging face to face training whereappropriateUndertakingregular performance reporting and appraisalsUndertakeongoing auditing of team workload, providing reports to the Business ManagerTowork with the management team to ensure systems and processes adhere to practicestandardsWorkwith the Business Support Manager to maintain DORA, the practice sharepointContributeto health and safety requirements including accident reporting and completionof risk assessmentsReviewand update policies regularly, ensuring that they are relevant to the practiceprocesses and continue to meet NHS and national guidance and regulations About us Whilst we are a large team with a busy workload, the practice ethos is a caring and supportive one.
All teams have regular meetings and we have whole team meetings each quarter.
Job description Job responsibilities PrincipalAccountabilitiesOversightof the care navagator and admin rotas to ensure that team duties are adequatelycovered at all timesProvisionof line management to all teams, including oversight of annual leave, sickleave and training, fostering a supportive environment for the teamResponsiblefor communicating system changes to each team as appropriateEnsurea safe environment for patient, visitors and other staffEnsurethat staff complete required training, arranging face to face training whereappropriateUndertakingregular performance reporting and appraisalsUndertakeongoing auditing of team workload, providing reports to the Business ManagerTowork with the management team to ensure systems and processes adhere to practicestandardsWorkwith the Business Support Manager to maintain DORA, the practice sharepointContributeto health and safety requirements including accident reporting and completionof risk assessmentsReviewand update policies regularly, ensuring that they are relevant to the practiceprocesses and continue to meet NHS and national guidance and regulations Person Specification Experience Essential Experience of managing a team Knowledge of confidentiality and data protection Knowledge and understanding of equal opportunities and cultural sensitivity A strong customer service ethic and skills A methodical, systems-oriented approach Well organised with the ability to multi task Desirable Working within a health care setting Experience of working within a busy health reception or other related environments Motivation Essential Willingness to undertake appropriate training Passion for excellent customer service An interest in continuing professional development Qualifications Essential Level 3 literacy and numeracy A high level of competence in using MS Office computer programmes (especially Word and Excel) Desirable Experience of EMIS/or other customer management system Personal Qualities Essential Ability to relate well to others Be flexible and able to adapt at short notice Ability to remain calm under pressure The ability to positively lead and organise a team A high standard of personal presentation Ability to work under pressure to meet deadlines, and be able to work on own initiative Professionalism, tactfulness Understanding of varying communication styles Positive, friendly manner A mature, empathetic nature

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