Band 8B Bsw Talking Therapies Service Manager

Job summary The BSW Talking Therapies Services (formerly IAPT), is seeking a new service manager.
This is a new role to support the delivery of the services performance indicators across the BSW talking Therapies service.This role offers the opportunity to shape the service, ensuring it delivers safe, effective and timely interventions in line with the NHSE manual, while also meeting its agreed performance targets.We know that the best performing Talking Therapies services invest and develop team wellbeing strategies, and the post holder will be part of this developing focus.
This post allows a genuine opportunity to collaborate with the wider team to shape the service.The last BaNES Talking Therapy team NHS Staff Survey indicated that 79% of staff would recommend their service as a good place to work and 100% felt their work made a difference to service users.
The Trust's Talking Therapies services are expanding in line with the national ambitions.
It's a great time to join this friendly service and be part of this expansion.
Main duties of the job The main duties of the post include: Accountable for specific areas of strategic development, operational management and quality of care delivered by the BSW Talking Therapies team (formerly IAPT).
In conjunction with senior services leadership team, maintain the highest standards of care delivery to service users and their carers as well as ensuring the achievement of performance targets.
Work collaboratively and co-operatively with service users, carers, staff, the Trust and partner organisations to develop a high quality and effective talking therapies service.
Provide leadership which encourages high professional, clinical and managerial standards and enables staff to function effectively and to their greatest potential.
Lead the talking therapies service and support the Divisional Senior Leadership Team in managing the expectations of the clinical commissioners and NHS England.
Promote a positive image of talking therapies services at all times.
Talking Therapies services are expanding and therefore this is an exciting time to facilitate the expansion, ensuring performance and quality measures are achieved.
About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.We provide services from a range of locations to approximately million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.Our outstanding people promote mental health and wellbeing.
The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees.
We recognise that happy and fulfilled employees give better care.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community.
We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description Job responsibilities Clinical Responsibilities, Patient ContactThe post holder is accountable for the clinical and technical delivery of the BSW Talking therapies service, in collaboration with the trust .Leads the involvement of service users in the service evaluation, development and delivery activities.Responsible for responding to complaints and concerns raised by service users and carers in person, in writing and by telephone.Leads on investigations both internal and external to the service: managing clinical concerns and disciplinary processes as required.Administrative ResponsibilitiesUndertake administrative tasks in relation to own work.Able to use the range of Microsoft Office applications to support the role and engagement with partnersUse Trust-approved electronic systems as required to monitor and report service and staff related issuesResponsibility for Information & Information SystemsAs information asset owner, be accountable for information management and data protection requirements.To lead the implementation of systems to record outcomes aligned to Trust systemsTo manage a single information system required for patient throughput.Responsible for the data collections and submits reports in a timely manner and keep updated with the service's data set requirements.Responsibility for Planning/Organising & Strategic/Business DevelopmentResponsible for specific areas of service and operational management of the BSW talking therapies service to ensure fidelity to the National IAPT modelLeads the implementation programme to ensure the model of service delivery is compliant with National IAPT and NICE guidance in line with the stepped care model.Responsible for ensuring there are robust processes for the collating, monitoring and reporting on all KPIs required for the service returns.To frequently liaise with other agencies, including local authorities, commissioners and other health and social care providers to coordinate activities that support widening access into Talking Therapies servicesPolicy DevelopmentResponsible for policy proposal, development and implementing department policies required to support service developments.Involved in the development and implementation of Trust policies and procedures.To design and set up the operational development of the service in line with the commissioning specification and IAPT tender documentation.Service Development, Project ManagementProject manage and develop mobilisation plans in consultation with all partners, the Operational Manager and CCG Commissioners to meet the service requirements.To project manage and report impact of the operational implementation of the service.To set up processes to evaluate implementation progress of related projects & new initiatives.To liaise with Commissioners and Strategic Managers to ensure service development fits the service specification as the service grows and develops and meets Key Performance Indicators as set out within the service specification.To keep abreast of the developments in the Talking Therapies programmes nationally and to develop the service accordinglyFinancial ResponsibilitiesBudget holder for service and procurement of physical assets or supplies for the servicePersonal duty of care to complete time sheets, mileage forms, expense claim sheets etc., accurately and in a timely manner, providing receipts as requiredResponsibility for Physical Resources, Estates, Hotel ServicesLine manages staff in line with professional standards and Trust policies that include annual appraisal and regular supervisionEnsure robust policies are in operation for security, care and maintenance of equipment, ensuring value for money regarding replacement and usage of equipment.Responsible for the health and safety of staff and visitors in the work place and lone working.Research, Audit & GovernanceTo keep abreast of the developments in programmes nationally and to develop the service accordinglyOccasionally contributes to programmes of Research and development.Actively promotes and supports access to research programmesAnalysis and JudgementManages highly complex facts or situations requiring analysis, interpretation comparison of a range of options to ensure targets are understood by staff and that robust mechanisms are in operation to enable performance and activity to be managed across the service based on the commissioning specification.Responsible for service activity and formulations of reports for the trust and commissioning partnersStaff Management, Training and Development, HRAccountable for the line management of staffResponsible for role development and recruitment of staff including the delivery of training as neededResponsible to the effective supervision staff within the service.To formulate the annual training needs of the service and secure additional funding and placement via Health Education EnglandWork in collaboration with the team managers to ensure the development of a comprehensive service local induction programme.Liaison with Health Education England and the recruitment of trainees into service as part of the national training programme.To work closely with the BSW Talking therapies senior team in fostering the culture of the service.To ensure management supervision structures are in place and supervision occurs in line with the trust and national standards.Oversee any sub contractual relationships and ensure the necessary governance, service level agreements and assurance is in place.CommunicationEffectively and sensitively negotiate, influence and communicate with senior staff internal and outside of the organisation in relation to highly complex and sensitive information.
Such communication may occur within a hostile or antagonistic environment due to the message being unwelcome to the recipients.To establish effective communication systems with GP practices to ensure they are well informed about the service and how to access it and that relationship with them is well managed.To ensure the Primary Care Community is fully briefed on the plans for the service and to work with them to co-ordinate referral mechanisms and develop protocols.To liaise with the secondary Mental Health to develop referral protocols, agree interface requirements and work effectively to meet patient need.To develop written guidelines about referral mechanisms and to distribute them to all service referrers.To ensure that the service is well publicised to potential service users.To develop self-referral mechanisms and public awareness of the service.To develop a communications plan to maximise uptake and meet prevalence targets using innovative ways to engage potential service users.Communicates in a way which recognises difference and ensures that people feel included and their individual communication needs are met.Personal ResponsibilitiesThe post holder must:Comply with the terms of the contract of employment, the Staff Compact and the Trusts Statement of Values and Behaviours.Be aware of, comply with and keep up to date with all Trust Policies and Procedures and other communications relevant to the role.Maintain registration with the appropriate professional body where applicable and comply with the relevant code of conduct and standards of professional practice.Fully participate in management, clinical and professional supervision sessions relevant to the role, as required by the Trust.Fully participate in annual appraisal and appraisal reviews.Maintain up to date knowledge and competency in the skills required to perform safely and effectively in the role.
Undertake relevant training (including statutory and mandatory training) and be responsible for personal development agreed with the line manager and in line with the requirements of the AFC Knowledge and Skills FrameworkOther RequirementsThe post holder may be required to undertake duties not specified in the job description, but which are commensurate with the role and/or band as required by service need.The post holder may be required to work in different locations as required by service need.The post holder may be required to work flexible hours as required by service need.There may be a requirement to change the job description in light of developing service needs.
Person Specification Skills knowledge and experience Essential Experience of working in NHS Talking Therapies services Knowledge of national best practice guidelines for NHS Talking Therapies/Primary care services.
Significant experience of management including project, service and operational management.
Qualification Essential Core Mental Health Professional or equivalent (eg Nurse, Clinical/ Counselling Psychologist, Social Worker, HI Therapist with BABCP accreditation) Professional clinical qualification eg RMN, Dip SW, OT and have experience of the design and management of services.
Demonstrable experience of performance management and performance appraisals.
Demonstrable experience of setting and delivering to agreed targets.
Desirable Training in at least one NICE recommended psychological therapy relevant to IAPT Knowledge of national best practice guidelines for IAPT/Primary care services.