Operations Engineer

2 weeks ago

Stretford, United Kingdom Bbc Full time

Package DescriptionJob Reference: 20307Band: CSalary: £40,100 depending on relevant skills, knowledge and experience.
The expected salary range for this role reflects internal benchmarking and external market insights.Contract type: 12 month Fixed Term Contract / Attachment (Start date 3/2/25) Location: Office Base is Salford.
Please note: This role requires shift working including nights and weekends operating 24/7, 365 days per year.
Night payment is applied.
We're happy to discuss flexible working.
Please indicate your choice under the flexible working question in the application.
There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
Flexible working will be part of the discussion at offer stage.
Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
You can find out more about working at the BBC by selecting this link to our If you need to discuss adjustments or access requirements for the interview process please contact the.
For any general queries, please contact: .Job IntroductionDigital 24/7 Operations are the eyes and ears of BBC Online and are responsible for keeping the BBC's digital services on air.
Dealing with everything from content workflow related issues with iPlayer and Sounds, through to issues with the publication of News and Sport.
24/7 Operations support an enormous breadth of systems and technologies and make sure incidents are spotted, logged, and in most cases fixed by the team themselves.
The pillar services we support are: • News• Sport• Weather• iPlayer• Sounds• Homepage• Search & Navigation• Childrens & Education Working in 24/7 Operations means working intuitively to manage and fix incidents which occur across the BBC's large and complex online estate.
So, if you thrive on problem solving in a fast-paced engineering environment, then we'd love to hear from you.
Main Responsibilities The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.
• To be part of a team working on a 24/7/365 shift pattern to provide operational support for BBC internal applications, hosted across both AWS and on-prem environments.
• Use a diverse range of monitoring and diagnostic tools to identify and diagnose complex service impacting issues across a range of technologies and platforms.• Manage incidents from tasks to major incidents, whilst fixing or liaising with product teams to resolve issues adhering to SLAs.
• Accurately log incidents and document investigation actions in line with ITIL and operational best practices.• Carry out complex stakeholder management to explain information to technical and non-technical audiences.
This includes communications to large, diverse audiences following incidents and acting as the point of contact for operational management.• Thoroughly handover information across shift changes.• Contribute to efficiency and technical improvements of the operations team including documentation, process, and OPs Dev.
Are you the right candidate?• Experience of 1st and 2nd line operations within a professional environment.
• Familiarity with using a range of diagnostic and monitoring tools.
• Experience of logging and managing incidents in an operational environment in line with ITIL best practice.• Operational experience of incident prioritisation according to service impact.• Experience of complex stakeholder management of both internal and external partners with wide ranging levels of seniority and technical understanding.
• Able to independently and intuitively problem solve in time critical situations.
• Operational experience across cloud platforms, particularly AWS.• Knowledge of web architecture, IP networking, and CDNs.• Operational command line experience of Linux.• Experience with on-prem infrastructure, particularly VMware.
About the BBCThe BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants.
Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
We don't focus simply on what we do – we also care how we do it.
Our values and the way we behave are important to us.
Please make sure you've read about our values and behaviours .
Diversity matters at the BBC.
We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that's to contribute to our programming or our wide range of non-production roles.
The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

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