Receptionist/Administrator

Job summary The practice is looking for a Medical Receptionistto join our experienced team.25 Hours per week8am - 1pm Main duties of the job You should have a good understanding of IT andadministration systems, be a good team player and have a flexible approach towork.
You will have a pleasant, approachable and caring attitude, excellenttelephone skills and be committed to providing a patient focused service.
About us Practice population: 9500Team: 4 Partners, 1 Salaried GPs, 2Community Matrons, 1 ANP, 3 Practice Nurses, 1 HCA, 1 Care Co-Ordinator, 14 AdminClinical system: EMISTraining / Teaching practiceCQC Rated GoodHigh QOF achievementActive member of our Primary Care Network Job description Job responsibilities The main purpose of the role is to provide a pointof contact for patients and act as a focal point of communication betweenpatients, doctors and other clinical staff.
The post holder will sharereception and clerical duties within the Practice , including use of the telephone and any other equipment as deemednecessary to carry out the duties listed below.ReceptionDutiesTo book appointments for patients with doctors andnursing staff and to ensure that patients who need urgent attention are seen.The accurate scanning of medical records, medicalcorrespondence and other paperwork.Sorting of post, both internal and external.To retrieve notes for doctors and nurses asrequired.To record all visits and messages and ensure thatthey are passed on to the appropriate person in an efficient manner.To receive patients and supervise flow of patientsto doctors and nurses.To assist with computerised repeat prescriptionsand other computer systems.Administration duties as required for the efficientrunning of the Practice.Ensure that the Reception/Waiting area is tidy andready for use by incoming colleagues and patients/visitors to the practice.To ensure that there are adequate supplies ofstationary and other routine documents available in the consulting rooms,reception and waiting areas.To provide cover duties for other members of staffin case of holidays or sickness, in order to ensure the smooth running of thePractice.To assist with the implementation of new systems toensure continued development of the Practice.To ensure patient confidentiality at all times.Personal/professional development:The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, with suchtraining to include:Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional developmentTaking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar workConfidentiality:In the course of seeking treatment, patients entrust us with, or allowus to gather, sensitive information in relation to their health and othermatters.
They do so in confidence and have the right to expect that staff willrespect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating to patientsand their carers, practice staff and other healthcare workers.
They may alsohave access to information relating to the practice as a business organisation.All such information from any source is to be regarded as strictly confidentialInformation relating topatients, carers, colleagues, other healthcare workers or the business of thepractice may only be divulged to authorised persons in accordance with thepractice policies and procedures relating to confidentiality and the protectionof personal and sensitive dataHealth & safety:The post-holder will assist in promoting and maintaining their own andothers health, safety and security as defined in the practice health &safety policy, the practice health & safety manual, and the practiceinfection control policy and published procedures.
This will include:Using personal security systems within the workplace according topractice guidelinesIdentifying the risks involved in work activities and undertaking suchactivities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areasin a tidy and safe way and free from hazardsActively reporting of health and safety hazards and infection hazardsimmediately when recognisedKeeping own work areas and general/patient areas generally clean,assisting in the maintenance of general standards of cleanliness consistentwith the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risks identifiedDemonstrate due regard forsafeguarding and promoting the welfare of children.SafeguardingTo recognise that promoting the welfare and safeguarding children, youngpeople and adults is everyones business and access training or supervision asappropriate to the role.Equality and diversity:The post-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carersand colleaguesBehaving in a manner that iswelcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights.Quality:The post-holder will strive to maintain quality within the practice, andwill:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, eitherdirectly or under supervisionContribute to the effectiveness of the team by reflecting on own andteam activities and making suggestions on ways to improve and enhance the teamsperformanceWork effectively with individuals in other agencies to meet patientsneedsEffectively manage own time,workload and resourcesCommunication:The post-holder should recognize the importance of effectivecommunication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs foralternative methods of communication and respond accordinglyThis list is not meant to be exhaustive and will be subject to changefrom time to time in agreement with the post holder.
Person Specification Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Desirable AMSPAR Receptionist certificate NVQII in Customer Care Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Desirable Knowledge of EMIS Web clinical system Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality