Information Technology Service Delivery Manager

1 month ago


Ledston, United Kingdom Spg Resourcing Full time

Purpose of This Job: The Service Manager (SM) provides the lead role at a day-to-day management level and is responsible for end-to-end service, ensuring that incident and problem resolution, knowledge management, maintenance and change management adhere to agreed processes and response times both internally within my client and their customers.
Key responsibilities include: Single point of contact for the client's customer engagements Day to day operational issue and relationship management with customers Ensuring monthly service reports are created/maintained and delivered accurately and on time Attending monthly service reviews where quality of service, trends and continuous service improvement will be discussed Acting as a focal point to identify and plan service improvements Ensuring that the Service Desk is appropriately resourced at all times with the correct number of agents and skills blends Skills, Traits and Competencies: The SM ensures exceptions are identified and remediated in the delivery of the service and that monitoring, investigating and resolving network, application and infrastructure issues as they occur, alongside change management, is being undertaken in a timely and professional manner by the wider TechOps/CloudOps team.
The SM plays a key role in managing, coordinating and improving service delivery, meeting the client and customer expectations, and addressing any issues that may arise during the life of the service/customer engagement.
Regular reporting on the performance of the service and engagement with internal and external stakeholders to review previous performance metrics, known problems, improvement items, and future delivery opportunities is an underpinning aspect of the role.
Skills, Traits and Competencies: The SM brings knowledge and experience acquired in multiple industries and sectors (Technology, Health, Retail, etc.)
which can be leveraged to ensure desired outcomes are driven from a service management, relationship management and service delivery perspective.
Consistent management of service levels and escalations from internal and external stakeholders should be of primary focus together with ensuring that the right processes are in place to optimise service performance.
The SM will have an excellent rapport with customers, will be viewed as having the utmost integrity and professionalism and will be able to clearly demonstrate how customer satisfaction is ensured in everything they do.
ITIL certified, with capability to apply methodology/service frameworks to live service requirements Customer-first mindset with service excellence as a core value Ability to appropriately prioritise and escalate customer issues Ability to present problem resolution, root cause analysis, and corrective actions to customer facing teams and customers as required A reputation for fairness, dependability, and adherence to high ethical standards.
Strong analytical and problem-solving skills Technical aptitude and excellent communication and negotiation skills, both oral and written Strong leadership and people management skills with an ability to manage ongoing activity across multiple allocated customers Team leadership experience, with the capability to lead by example, delegate where applicable, drive and motivate team members, and develop skills where appropriate Experience of service management in a technology environment, with demonstrable working knowledge of incident/problem management, escalation procedures and related disciplines Experience of managing, measuring and improving services delivered to external and internal customers Willingness and ability to support and mentor junior members of the team SPG Resourcing is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce we hire.
We offer reasonable accommodation at every stage of the application and interview process.



  • Ledston, United Kingdom Spg Resourcing Full time

    Job Description Purpose of This Job: The Service Manager (SM) provides the lead role at a day-to-day management level and is responsible for end-to-end service, ensuring that incident and problem resolution, knowledge management, maintenance and change management adhere to agreed processes and response times both internally within my client and their...


  • Ledston, United Kingdom Telent Technology Services Ltd Full time

    Security Manager Location: Remote Job type: Full time, Permanent Ref: 1082 The Business Unit Security Manager is a focussed security delivery manager, managing business development and security requirements for both Telent's Network Services and Transport Business Units, working with our security partner and Telent Security teams.The role provides a liaison...


  • Ledston, United Kingdom Diversejobsmatter Full time

    The Tier 1 Analyst role within our Service Team is designed to deliver exceptional IT service to the firm's internal customers.As the initial point of contact, the position demands a commitment to providing first-time fixes where possible, and effective triage of calls to ensure that, if escalation is necessary, all relevant information and initial checks...


  • Ledston, United Kingdom Telent Technology Services Ltd Full time

    Job title - Head of Operations Location - Warwick and Bridgwater - Hybrid Job type: Permanent Ref: 1049 Leadership As a Leader at Telent, you will be trusted and empowered to deliver critical and complex work.You'll be free to innovate, to take ownership and make smart, agile decisions.We need the best people to help us achieve our ambitions.Come, work in an...


  • Ledston, United Kingdom Interpublic Group Full time

    Job Title: Technology Delivery Analyst (Leeds office)Company: Interpublic GIS (UK) LimitedReporting to: Service ManagerDepartment: ITWorking Pattern: Hybrid 4/1POSITION SUMMARY:Working as part of the IPG IT organisation, the role of the Technology Delivery Analyst is to provide first and second line technical support to telephone, email and in-person...


  • Ledston, United Kingdom Academy Of Live Technology Full time

    The Academy of Live Technology is uniquely positioned to bridge the gap between industry and education, working closely with leading professionals to respond quickly to current skills shortages and deliver degree programmes in line with specific demands.With campuses in both the UK and USA, we aim to provide the best possible training for the live events...


  • Ledston, United Kingdom Sharp Uk Full time

    Technical Consultant – Shape the Future of IT Infrastructure!Are you passionate about technology and looking for a role that allows you to make a lasting impact on clients' IT operations?Do you excel at building meaningful client relationships and guiding them through complex technical challenges?If so, this opportunity is for you!About the Role: As a...

  • Food Delivery Driver

    1 month ago


    Ledston, United Kingdom Yodel Delivery Network Limited Full time

    Self-employed Delivery Driver As one of our Self-Employed Delivery Drivers is great for anyone looking to deliver parcels 6 days as week.You'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.We are looking to partner up with Self-Employed Delivery Drivers right across the...

  • Inside Sales Manager

    2 weeks ago


    Ledston, United Kingdom Hamilton Hunter Full time

    Competitive (Basic Salary + Bonus + Benefits) Are you a dynamic and experienced sales leader eager to build and lead a high-performing internal sales team? Are you passionate about developing talent, driving revenue growth, and shaping the future of an innovative IT company? If so, we have an incredible opportunity for you! The Role As Inside Sales...


  • Ledston, United Kingdom Nhs England Full time

    Job summary The Privacy, Transparency & Trust (PTT) Sub-directorate is a sub-directorate of the Delivery Directorate.The mission of the PTT Sub-directorate is to enable NHS England to drive innovation and improve lives through greater use of data and technology and to be a well-run organisation.The PTT Sub-directorate will enable and promote public trust in...

  • Service Manager

    1 month ago


    Ledston, United Kingdom Netcompany Uk Limited Full time

    Join Netcompany in leveraging technological innovations to foster societal transformation.Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024.As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate.Our...


  • Ledston, United Kingdom Expleo Technology Full time

    Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation.We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe.Site based...


  • Ledston, United Kingdom The Sofa Delivery Company Full time

    Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as one of our Van Drivers you will be delighting our customers at the very last part of their journey, which undoubtedly leaves that all important lasting impression.Your day to day can vary from high rises to bungalows, recliners to footstools - youll be...


  • Ledston, United Kingdom In Technology Group Limited Full time

    Job Title: 2nd Line Support Engineer Location: Essex (onsite full-time) Industry: Managed Service Provider (MSP) Salary: Up to £35,000 per annum About the Role: We are currently recruiting for an experienced 2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Essex, supporting SMEs.This is an exciting...


  • Ledston, United Kingdom Anderson Wright Consulting Full time

    Client Delivery Manager Our client is an innovative technology company specializing in cutting-edge digital solutions. They empower startups with Minimum Viable Products (MVPs) and support SMEs through transformative digital journeys. We are looking for a driven and detail-oriented Client Delivery Manager to join their growing team. In this key role, you...


  • Ledston, United Kingdom Anderson Wright Consulting Full time

    Client Delivery Manager Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Our client is an innovative technology company specializing in cutting-edge digital solutions.They empower startups with Minimum Viable Products (MVPs) and support SMEs through transformative digital journeys.We are...


  • Ledston, United Kingdom Nhs Resolution Full time

    Job summary NHS Resolution (NHSR) is anot-for-profit part of the NHS working for health care providers to resolveclaims fairly and to share learning across the NHS and beyond.We provide a supportive environment for ourstaff with specialist training and the opportunity for personal development.Ensuring we continue to havethe right people, in the right roles,...


  • Ledston, United Kingdom Nhs England Full time

    Job summary Digital Workplace Services A Digital Workplace isthe name given to today's virtual, modern version of traditional workplaces.The Digital Workplace experience provides personalised, role-based services as well as the data, applications, and collaboration tools required for employees to work securely with each other from anywhere, on any device, at...


  • Ledston, United Kingdom Reed Technology Full time

    You must be fully eligible to work in the UK and be able to travel into the office on occasion to apply for this role The Company Our client is a dynamic IT service provider with a growing software function.They are dedicated to delivering innovative and bespoke IT solutions to a diverse range of clients.The company prides itself on fostering a collaborative...


  • Ledston, United Kingdom Wedodata Full time

    Chief Technology Officer Key Responsibilities: Lead, mentor, and manage the technology team, fostering a culture of innovation, collaboration, and professional development.Demonstrate extensive experience in software development, system architecture, and IT infrastructure.Develop and implement a robust technical strategy, ensuring alignment with overall...