Warehouse Manager Uk And Africa

3 weeks ago

Ledston, United Kingdom Lovisa Full time

Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at  careers.lovisa.com Purpose and expectation A small warehouse operation based in Leeds, the person that joins will manage all facets of UK and South Africa Warehousing Operations for the Lovisa Warehousing Group.
We have eight staff in Leeds to manage, and we picking around 160,000 orders a year in Leeds.
The South Africa operations is a 3PL (third-party logistics).
This role will oversee those 3PL  partners in Africa, who offer warehousing services for GNFR (goods not for resale) & e-commerce operations.
In both regions, the role will be required to ensure that day to day operations is managed – ensuring SLAs are met, cost is controlled, and safety is ensured.
Reporting via Visual Boards and the use of LEAN boards to support an improvement culture.
Operations Lead  E-Commerce Operations • Oversee the management of all warehousing operations in the UK supporting ecommerce fulfilment • SLA management to ensure service expectations are met • Management of stock flows and process control.
Visual tools critical to ensure process flow • Safety & Compliance is paramount and covered.
• Staff management and safety on site.
Goods Not for Re-sale (GNFR)  Back of House and Non-Stock Items & 3PL Management • Oversee the management of back-of-house operations and the storage of non-stock item flows.
• Management of any stock in the region around consumables • Ensure these items are organized, accessible, and accounted for in inventory records.
• Manage customer requests via Zendesk and Shopify ordering platforms • As needed, engage with 3PL providers for services to support warehousing and storage.
• Manage 3PL providers via VMB (Visual Management Boards) & LEAN tools.
OSH & Compliance Site Security, Maintenance & Compliance: • Ensure the security of the warehouse premises, including implementing security protocols and monitoring systems.
• Oversee maintenance activities to ensure the warehouse is kept in good condition and equipment is functioning • Ensure compliance with all relevant regulations and standards in warehousing and logistics.
• Implement and oversee a robust incident and hazard reporting system, KPI reporting and audits  Onboarding & Staff Management  Team Member Onboarding: • Manage the onboarding process for new warehouse team members, including training and orientation.
• Ensure new hires are well-integrated into the team and understand their roles and responsibilities.
Reporting & LEAN Boards Visual Lean Boards • Lovisa Warehousing utilizes visual Lean Boards to track and communicate safety and compliance metrics.
• Ensure boards are updated and communicated  Direct Report Management • Warehouse team of c. 7 staff in Leeds; 3PL service providers in Africa.
• Set performance goals and KPIs for warehouse staff and regularly evaluate their performance.
• Provide coaching, feedback, and development opportunities to improve team performance.
Qualifications: • Proven experience in warehouse management or a similar role.
• Strong knowledge of warehousing principles.
• Familiarity with compliance standards and regulations in warehousing.
• Excellent leadership, communication, and organizational skills.
• Ability to analyse and improve processes for greater efficiency and cost-effectiveness.
• Excellent leadership, communication, and organizational skills.
• Ability to analyse and improve processes for greater efficiency and cost-effectiveness.
• Commitment to maintaining a safe and secure work environment.
Skills: • Leadership and team management.
• Customer service management.
• Inventory and consumables management.
• Compliance and safety management.
• Cost control and budget management.
• Process improvement and lean management.
• Strong communication and problem-solving skills.
If this is a role that connects with you, then please do send your details through.
Thank you
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team.
We celebrate our global presence, by supporting our culturally diverse team around the world.

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