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Infrastructure Support Engineer

1 month ago

Exeter, United Kingdom Cloud Decisions Full time

Azure Support Engineer Large Enterprise Azure Managed Services 40-50k + Bonus + Great Benefits + Career/Training Plans Our customer is one of Microsoft's most highly regarded Enterprise Azure delivery businesses, and in the top 10 global Azure providers.
They now seek an Azure Support Engineer to be based on customer site (Hybrid) to manage a large secure Azure enterprise estate instances and to solve cloud engineering tasks, and run/deploy Azure workloads + services.
Ready to work on the customer support model in place (3 days) Partner with peers and stakeholders to improve tools, processes and customer support.
Must be prepared to do a shift pattern to cover support Diagnose, investigate and troubleshoot issues on customer workloads hosted in Azure and partner with various internal and external teams across Microsoft and the client.
Writing, Testing, debugging and execution of Azure PowerShell scripts, Runbooks, Policies, etc., Generate required reporting, documentation for measuring the initiative and contribute to stakeholder communications by providing relevant content.
Must have been in the UK for 5 years to undertake SC Level Security Clearance Compute, Storage, Networking, Workloads Azure Management Technologies (Azure Monitor, Monitoring Agents, KQL, ARM templates, Azure Policies, IaC and deployment models.
IaC experience highly desirable (Azure DevOps, ARM etc.).
Strong fault analysis/determination and problem solving skills with IIS or SQL.
Working experience in high availability environment.
ITIL processes, Incident management and SLA, Proactive & Reactive incident management, Change execution / Change Management, Problem & Performance Management.
AZ-104, AZ-305, AZ-400, AZ-500 or similar AZ previous certifications/training courses.