Internal Account Manager

4 weeks ago

Halford, United Kingdom Bischof+Klein Full time

Reporting To Sales Office Manager Location Office (Telford, Shropshire) / Hybrid The Company The B+K-GROUP is a €500m+ p.a.
turnover, family owned, leading European full-service supplier of flexible plastic and laminate packaging and technical films.
B+K employs a total of around 2,800 staff at five production plants in Germany, France, the United Kingdom and Poland.
It is represented around the world by a strong network of sales offices.
Its UK site in Telford Shropshire employs c100 people.With a turnover in excess of £25m p.a.
the business has a blue-chip customer base in consumer and industrial markets including international brands and household names.
The site houses modern blown multi-layer film extrusion technology, high quality flexographic presses (8 and 10 colour) with in-line laser and slitting technology and conversion equipment manufacturing blown mono and co-extruded films, printed film and heavy-duty sacks.
Business case for further investments have been submitted.
Job Purpose The Internal Account Manager is responsible for managing and nurturing relationships with existing clients, ensuring the highest level of service and customer satisfaction.
This role aims to maximise sales volume, support external sales efforts, and maintain operational excellence by following established company procedures.
The Internal Account Manager will be pivotal in processing customer orders, monitoring order progress, and liaising with various departments to ensure timely and efficient delivery.
The role also involves the analysis of commercial data, assisting with quotations, and managing customer feedback to drive continuous improvement and support business growth.
Key Responsibilities To adhere to and follow the procedures detailed in the Bischof + Klein (UK) Quality Manual.
To maintain regular contact with existing accounts with the objective of maximising sales volumes.
Support the Commercial Director and Sales Office Manager preparing and following up quotations + tenders for existing/new customers.
Raise customer credits and additional invoices for the finance team to process when required.
Run and analyse commercial reports and data.
To assist and support external sales staff in gaining new customers.
To interpret verbal and written orders from customers and complete clear concise written works orders to ensure that the product complies with customer requirements.
This will involve liaison with the Production departments.
To monitor the progress of orders.
Liaising with all other departments to ensure that customers delivery requirements are met, identify potential supply problems and resolve them satisfactorily.
To liaise with customers to ensure that commercial finished goods stock levels are kept to the absolute minimum.
To enter and progress customer complaints in order that they are resolved quickly and customer satisfaction is maintained.
To perform ad hoc tasks as requested by the Commercial Director and Sales Office Manager Candidate Profile Experience : Proven experience in account management, sales support, or customer service roles, preferably in the flexible packaging or related industries.
Customer-Centric : Demonstrates a strong commitment to customer satisfaction, always prioritising the client's needs and working to exceed their expectations.
Commercial Acumen : Proficient in handling quotations, tenders, and order processing.
Analytical skills: The ability to interpret data and reports Communication Skills : Excellent communication, ability to work collaboratively across departments, particularly with production and sales teams Problem-Solving: a proactive approach to identifying and resolving potential issues is required Personal Attributes The ideal candidate will be able to demonstrate the following: Excellent Communication Skills : Capable of articulating ideas clearly and effectively in both written and verbal communication, with an ability to listen actively and understand customer requirements.
Highly Organised : Manages time efficiently, prioritises tasks, and demonstrates strong organisational skills to handle multiple accounts and orders simultaneously.
Collaborative Team Player : Works well with cross-functional teams, enabling a cooperative environment and effectively liaising with production, sales, and other departments.
Attention to Detail : Exhibits a meticulous approach to order processing, quotations and reporting, ensuring accuracy and adherence to quality standards.
Adaptable and Resilient : Comfortable working in a dynamic environment, remains composed under pressure, and can quickly adapt to changing client needs and business priorities.
Integrity and Professionalism : Upholds company policies and quality procedures, demonstrating a strong ethical approach in all interactions with customers and internal teams.
Initiative and Drive : Self-motivated with a strong sense of initiative, consistently looking for ways to improve processes and support the company's commercial objectives.
Salary & Benefits Salary Package : Competitive and negotiable based on experience.
Pension : Defined contribution pension scheme with matching employer contributions up to 5%.
Other Benefits : Death in service (3x salary), income protection insurance, and 25 days holiday (increasing to 27 with service) plus bank holidays.
This role is perfect for a proactive, self-motivated individual with a strong background in account management and sales support.
If you excel in building client relationships, enjoy problem-solving, and thrive in a dynamic, customer-focused environment, we'd love to hear from you.
Join us and be part of a growing company with excellent market potential.
Direct applications only—no agencies, please.

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