Receptionist

8 hours ago

Reading, United Kingdom Wargrave Surgery Full time

Job summary We are currently looking for enthusiastic people with excellent communication skills.The main purpose of a Receptionist at Wargrave Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service.The appointee will proactively communicate information between relevant patients, doctors and professionals.
Main duties of the job To deliver a quality service, dealing directly with patients, relatives and carers either face to face or telephone.
Reception services include general enquires, booking or cancelling of appointments, logging of accurate patients and clinicians at all times ensuring the practice runs efficiently and effectively.
To provide a first point of contact for patients dealing with queries as appropriate.
To deal with patients' requests for appointments and home visits in line with Practice Policy, booking as appropriate, ensuring the efficient running of the Practice.
To ensure that the Reception Office, Waiting Area and Consulting rooms are kept prepared, safe, and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team To undertake start and end procedures in line with Practice Policies to ensure that the premises are both prepared for clinical staff to receive patients and are secured after use.
Observe a strict code of confidentiality at all times.
About us Wargrave surgery is a small friendly village practice set in the heart of rural West Berkshire.
We are a friendly team consisting of 6 Doctors, 5 Nurses, 1 HCA, 2 phlebotomists and an extensive Reception and Administration team.
Job description Job responsibilities The primary purpose of this role is to greet patients and visitors in an efficient and courteous manner and provide and efficient and polite telephone enquiry service.
The appointee will proactively communicate information between relevant patients, doctors, and professionals.GeneralTo deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or telephone.
Reception services include general enquires, booking or cancelling of appointments, logging of accurate information ( visit requests) Facilitating efficient lines of communications between patients and clinicians at all times ensuring the practice runs efficiently and effectively To provide a first point of contact for patients dealing with queries as appropriate To deal with patients' requests for appointments and home visits in line with practice policy, booking as appropriate, thus ensuring the efficient running of the practice To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team To undertake start and end of day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secured after use.
Observe a strict code of confidentiality at all timesOther To prepare repeat prescriptions within the Practice's prescribing policy and guidelines, enabling patients' medications to be prescribing effectively To maintain patients' manual records keeping in good repair and order Extensive use of GP clinical systems and linked software to update and store data in line with practice policy to ensure records and up to date and available for clinical staff at all times To perform clerical duties for the practice including sending standard letters to patients, organising transport for patients, completing lab forms to provide admin and clerical support for the practice team To use and amend the computerized appointment system To retrieve information as required from both computer and manual systems To work within the practice's agreed policies and guidelines where appropriate commenting on and contributing to changing such policies Any other duties appropriate for the level and responsibilities of this post Person Specification Personal Qualities Essential Proven ability to liaise appropriately with members of staff at all levels Ability to maintain confidentiality Ability to cope well under pressure Skills Essential A good knowledge of Microsoft Office products and the ability to use email/internet Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations Good interpersonal/organisational skills Knowledge of operation of office equipment (photocopiers essential, scanners, desirable) Ability to file accurately Ability to translate information and details accurately both verbally and written Understanding, acceptance and adherence to a strict code of confidentiality Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries Qualifications Essential Educated to GCSE level including English Grade C or Equivalent Experience Essential Previous experience of team working Desirable Previous NHS experience Experience using EMIS (or similar)

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