Store Manager

Store Manager - Belfast Belfast, Northern Ireland, United Kingdom THE ALLSAINTS TEAMAt AllSaints we are in the business of feelings - making our customers feel cool and confident.
If, like us, you believe in the power of a great outfit, we'd love to talk to you.We're a global brand made up of a very diverse mix of talented people in a huge variety of roles.
Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLEAs a store manager, you're responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers.
For us, the store leadership roles are not just about what happens within the store's walls - although we want to deliver a wow, showroom experience to our customers every single day - it's also about the community around you.We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership.
As a store manager, you'll support the brand leader and store team in delivering amazing in-store and online service.
Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.WHAT WILL I BE DOING?You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experienceSupport the brand leader in the development of your team.
You will recognise and highlight achievements as well as identify areas of improvementYou will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with paceYou will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service systemTake responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platformsAwareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner WHAT SKILLS DO I NEED?First and foremost you are an amazing leader.
You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.You love fashion
We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfitYou have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when neededTenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them.
You have the winning mentality that your team aspire toStrong business acumen - you know your business inside and out.
An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it showsNatural affinity in learning new systems and processes in a digital environmentHonest, trustworthy and dependable - you live by our brand valuesA protector of the brand.
A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety.
You are dedicated and committed to the success of the brandPositive and inspiring: you're a natural coach and want to help our teams do their best and feel appreciated ABOUT THE LOCATION Our standalone store in Belfast has been open since 2008 and usually trades from 10:00am - 18:00pm (subject to seasonal change).
Our team working in Belfast are a dynamic bunch who love to talk to our customers and showcase our latest products.
Our store is well established in Victoria Square and attracts both local customers and tourists.
Approximately a 15 minute journey from Belfast Central train station.
Store Location.
Approximately a 15 minute journey from Belfast Central train station.
WHAT WE STAND FORThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BENEFITSA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayPotential to earn more from our team commission schemeWe are a disability committed certified employerEmployee discount for you to spend with family and friendsUp to 2 years service 33 days (25 days + bank holidays)Over 2 years service 36 days (28 days + bank holidays)Access to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.
We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don't tick all the boxes, we'd still very much like to hear from you.
We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#LI-Onsite