Reservations Agent

2 weeks ago

Leatherhead, United Kingdom Beaverbrook Full time

At Beaverbrook our team naturally delivers exceptional customer service to each other and our guests, reflecting our approach to unrivalled hospitality.
Beaverbrook aims to blend the elegant with the informal achieved through the delivery of its excellent and incredibly friendly team.
Based at the Estate, as a Reservations Agent you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique properties.
Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey.
You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries.
The Role Maximising room revenue through selling and upselling our bedrooms, dining experiences and packages.
Being knowledgeable of all services that we offer to create personalised experiences for our guests.
Communicate reservation information with relevant departments, including Hotel Reception and Housekeeping.
Utilising your customer service skills to exceed guest expectations.
Who you are: Excellent communication skills with a professional telephone manner.
Impeccable attention to detail and computer literate.
Able to work independently and with a team.

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