Practice Administrator

Job summary Position: Administrator Village Health Group (VHG) is a largemulti-site GP Practice in Rushcliffe, South Nottinghamshire.
The 4 sites are locatedat East Leake, Keyworth, Ruddington & Sutton Bonington.
There is an exciting opportunity to join the VHG group asit goes through a period of change and restructure and is a chance to enjoy avibrant and forward-thinking primary care team, working closely with allcolleagues in the VHG team.We are looking to recruit a full-time administratorposition supporting the day to day business, providing quality patient care anddevelopment of collaborative processes.
The role will involve a variety of administration tasksacross all areas of the practice to include, scanning, maintaining patientrecords and system information, creation and running of reports, as well as bespokeproject work.
Main duties of the job We are looking for individuals who are very organised and self-sufficient with excellent attention to detail.
Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving.The successful candidate will need to have a flexible approach and be able to work at any of the 4 sites, so access to transport is essential for this role.
In return we can offer a competitive salary and pension scheme and a chance to develop your skills.
The administration role is a full-time position, working Monday to Friday.The working pattern is as follows:- Monday 08:00 - 16:00 Tuesday 10:30 - 18:30 Wednesday 10:30 - 18:30 Thursday 10:30 - 18:30 Friday 08::00 - 16:00 About us If you are interested in this opportunity and would like aninformal discussion about the available role, please feel free to contact: Rowena Bloodworth HR Admin Rate of pay: £Application Closing Date: Friday 13th December 2024Interviews: W/C 16th December 2024 Job description Job responsibilities Job Description: Practice AdministratorRole in Practice Providing a first point ofcontact for patients by attending the Surgery reception including answeringtelephone calls, greeting patients, and providing a confidential andappropriate response to patient queries.
Responsible for No Supervisory responsibility for staffResponsible to Reception manager Accountable to Management team and PartnersResponsibilitiesKey DutiesBook and manage patient appointments via phoneand face to faceUsing questioning techniques identify patientrequirements to signpost to correct treatment/appointment slotAble to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidanceFirstline contact point for patient enquires and supporting patients whilst attending the serviceAccurately retrieving filing of both electronic and paper notes and updating demographic information as necessaryProcess patient prescriptions in line with Practice protocolsAdd to waiting lists and book from waiting lists as directed by practice team leaderFiling post including scanning test results and clinical correspondence into in medical recordsFax, photocopy, and email correspondence as requiredDealing with incoming and outgoing post and electronic communication including scanning documents to fillHandling cash and card payments from patients correctly and accuratelyLock up the building in-line with local proceduresRegistration of new patients computer data entry and making amendments to medical records as requiredProcess patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocolsConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this.In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Other TasksAbility to work within a teamLock up the building where requiredBe familiar with and adhere to Practice policiesand procedures ensuring that patient confidentiality is maintained at all timesTo undertake other responsibilities, within thescope of the grade Person Specification Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Desirable AMSPAR Receptionist certificate NVQII in Customer Care Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Knowledge Desirable Knowledge of SystemOne Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice