Head Of Account Management

1 week ago

Plymouth, United Kingdom Toyota Financial Services, Kinto And Kinto Join Full time

This role that you are applying for will be working for KINTO UK Ltd, which is a Mobility Brand owned by the Toyota Group, with offices located in Portsmouth.
KINTO UK shares their HR function with Toyota Financial Services (TFS) in the UK; however, the job being advertised will not be working directly for Toyota Financial Services.
The Head of Account Management is responsible for overall key customer relationships, including ensuring full customer contract retention and profitable growth across our account base.
Meeting the fleet and mobility needs of a broad range of corporate, public, and not-for-profit customers.
From high security to hard-working car and commercial fleets, we aim to profitably grow our multi-brand presence and brand within the industry.
We are looking for a driven, motivated, and focused individual who is results-oriented for the business and their team.
The Individual: Contract hire, leasing, and/or fleet industry experience Account Management and sales background Leadership and proven management of large teams Strategic planning Analytical, able to create and develop reports Coaching, team management, and influence skills The Role: You'll lead an experienced and welcoming team to create a great customer experience at KINTO through: Managing, developing, and supporting the existing customer base to ensure growth and retention Analysing and understanding our customer needs and strategic objectives Achieving annual targets for customer retention, finance and services penetration, product mix, Toyota family penetration, and portfolio targets Inspiring, developing, managing, and supporting a large team of experienced Strategic Account Managers, Operational Account Managers, and CV Specialists Assisting in developing and supporting our sales strategy and hitting our profit and service targets Leading the account management team to identify and propose solutions to upsell KINTO products and services into the existing customer base Ensuring business risks are appropriately controlled and minimized to the extent possible Providing in-depth market research on competitor activities Where required, acting as final approver of new business customers' implementation plans in line with audit requirements before 'go live'.
Along with our excellent benefits package, we are proud of our Talent Enablement culture.
We will give you ownership and encouragement to deliver outcomes that lie outside of the remit of this role.
We do this to give you additional experience to stretch and develop you within your role, empowering you to be the best you can be and to facilitate other progression opportunities within the business.
Benefits: Competitive starting salary Bonus earning potential 25 days holiday + 8 days bank holiday Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%.
This can flex up to 6% EE contribution and 15% ER contribution Company Car Scheme following passing of probation Private Medical Cover Life assurance scheme Discounts on different retailers Wellbeing hour each month Discounts on Toyota & Lexus cars Volunteer Days Wellbeing events Employee assistance programmes Free fruit in the office Free onsite car parking Working Hours 37.5 per week Monday - Friday Our Recruitment Process: At KINTO, we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone.
When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
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