Equals One Ltd | Team Manager | St Ives
1 week ago
Service Desk Team Manager Location: Office based St Ives, Cambridgeshire Salary: £27,300 pa + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About the company The company enables their clients to maximise their buildings performance by providing support around the clock.
With our team of experienced problem solvers and their unrivalled platform, you gain full control of your facilities performance.
Confidence and reliability isnt a question - its guaranteed.
The company gives their clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment.
Embedded in your business, they own jobs from start to finish and take full control of your service providers.
This empowers you to focus on unlocking the potential of your assets.
About the role Theyre looking for a Service Desk Team Manager to oversee the daily operations of their service desk team, ensuring efficient, high-quality support for clients.
Youll determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service requests.
By monitoring performance metrics and customer satisfaction, youll identify areas for improvement and implement strategies to enhance service delivery.
As their Service Desk Team Manager, youll be responsible for growing and developing your team by providing training, mentorship, and fostering collaboration to meet team and business goals.
What youll be doing Oversee and manage the daily operations of your service desk team, ensuring SLAs and KPIs are achieved for client accounts.
Set priorities, delegate tasks, and ensure timely resolution of technical issues and service requests.
Track key metrics like response times and customer satisfaction to evaluate team performance.
Identify inefficiencies and implement strategies to enhance service delivery and support processes.
Provide training, mentorship, and support to foster a skilled and collaborative team environment.
Act as a point of escalationfor client queries and complaints ensuring smooth resolution of complex problems.
Create, update, and enforce service desk policies, processes and procedures to optimize operations.
Balance operational efficiency with user satisfaction by maintaining a focus on delivering high-quality service.
Ensure the team has the necessary tools, systems, and resources to perform effectively.
Generate and present weekly reports on team performance, challenges, and service desk statistics.
Collaborating with other Team Managers to ensure ample cover of duties and to work collectively as a team across the Service Desk Attend client meetings as and when required Provide on-call out of hours escalation support (Nights & Weekends) on a rota basis About you Youre an engaging people manager you have experience managing and developing a team to deliver outstanding customer satisfaction rates and to develop their careers within a business Youre great with customers you have proven experience providing efficient and high-quality customer service Youre a proactive problem solver youre curious, you ask why and aim to spot issues before they occur, focussing on implementing solutions Youre a great communicator you listen to customers, and you can adjust your language to suit different audiences Why join them?
People are at the heart of everything they do.
By putting people first, they invest more in developing them alongside creating career growth opportunities and advancement across the division.
It is their priority to ensure their employees feel valued and inspired and they commit to supporting you every step of the way.
Their clients expect the best from them, and they expect the same from their colleagues.
This is why they offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits: Annual leave: 25 days of annual leave, plus bank holidays.
Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
Flexibility: Charity days and religious holiday swaps.
Learning: Online learning resources and professional development support.
Extras: Cycle-to-work scheme and retail discounts.
JBRP1_UKTJ
-
Equals One Ltd | Team Manager | St Ives
2 days ago
Huntingdon, United Kingdom Equals One Ltd Full timeService Desk Team Manager Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Location: Office based St Ives, Cambridgeshire Salary: £27,300 pa + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About the company The...
-
Huntingdon, United Kingdom Equals One Ltd Full timeProperty Service Administrator - Nights Location: St Ives, Cambridgeshire, - Office Based Salary: £25,400 (inclusive of £2,000 shift allowance) Working hours: 7pm to 7am (3 on 3 off) About the company The company enables clients to maximise their buildings performance by providing support around the clock.With their team of experienced problem solvers and...
-
Team Manager
1 week ago
Huntingdon, United Kingdom Equals One Ltd Full timeService Desk Team Manager Location: Office based St Ives, Cambridgeshire Salary: £27,300 pa + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About the company The company enables their clients to maximise their buildings performance by providing support around the clock.
-
Team Manager
1 week ago
Huntingdon, United Kingdom Equals One Ltd Full timeService Desk Team Manager Please ensure you read the below overview and requirements for this employment opportunity completely.Location: Office based St Ives, Cambridgeshire Salary: £27,300 pa + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About the company The company enables their...
-
Property Services Administrator
1 week ago
Huntingdon, United Kingdom Equals One Ltd Full timeProperty Services Administrator Location: St Ives - Office Based Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week working at least one day per weekend Job Type: Full time About our client Our client redefines efficiency in the realm of electronic logging solutions.
-
Care Uk | Nights Team Leader | St Ives
4 days ago
Huntingdon, United Kingdom Care Uk Full timeExciting opportunity for a Night Team Leader to join the team at Field Lodge care home in St Ives.£13.50 per hour plus excellent benefits 45 Hours per week 8pm - 8am Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development?Join Care UK, a multi award winning care provider as a Care...
-
Property Services Administrator
4 days ago
Huntingdon, United Kingdom Equals One Ltd Full timeProperty Service Administrator - Nights Is this your next job Read the full description below to find out, and do not hesitate to make an application.Location: St Ives, Cambridgeshire, - Office Based Salary: £25,400 (inclusive of £2,000 shift allowance) Working hours: 7pm to 7am (3 on 3 off) About the company The company enables clients to maximise their...
-
Team Manager
1 week ago
Huntingdon, United Kingdom Equals One Full timeService Desk Team Manager Location: Office based – St Ives, Cambridgeshire Salary: £27,300 pa + Benefits Job Type: Full time Hours: Monday to Friday 8:30am – 5pm, On call cover and 1 week in 4 for weekend cover About Us At Elogs, we enable our clients to maximise their buildings' performance by providing support around the clock.With our team of...
-
Team Manager
1 week ago
Huntingdon, United Kingdom Equals One Ltd Full timeService Desk Team Manager Location: Office based St Ives, Cambridgeshire Salary: £27,300 pa + Benefits Job Type: Full time Hours: Monday to Friday 8:30am 5pm, On call cover and 1 week in 4 for weekend cover About the company The company enables their clients to maximise their buildings performance by providing support around the clock.With our team of...
-
Bar And Waiting Team Member
1 week ago
Huntingdon, United Kingdom St Austell Brewery Full timeBar and Waiting Team Member - Cornwall The Queens Hotel sits in the heart of St Ives, with the town's famous cobbled streets and golden sands on its doorstep.This popular family-friendly pub serves a delicious menu that champions the finest local ingredients, together with award-winning beers.St Ives itself is a stunning location that boasts a collection of...
-
Autonomous General Practitioner Role
2 weeks ago
Huntingdon, Cambridgeshire, United Kingdom St Ives Primary Care Network Full timeWe are looking for a highly skilled General Practitioner to join our St Ives Primary Care Network team. As an autonomous general practitioner, you will work independently with other health care professionals to deliver high-quality patient care.Your key responsibilities will include consultations with patients in various formats, checking and authorizing...
-
Assistant Shop Manager
2 weeks ago
Huntingdon, United Kingdom Wood Green, The Animals Charity Full timeWe are looking for two Assistant Shop Managers to join our friendly team at our St Ives Charity Shop to support them as they continue to strive for excellence in this unique store.Responsible for supporting the Shop Manager in the day-to-day management of the shop our successful applicants will ensure that donations are generated, display and merchandising...
-
Medical Professional Wanted
2 weeks ago
Huntingdon, Cambridgeshire, United Kingdom St Ives Primary Care Network Full timeSt Ives Primary Care Network is seeking a qualified General Practitioner to join our team. This is an exciting opportunity for an autonomous medical professional to work independently with other healthcare providers to assess, diagnose, and treat patients in a primary care setting.The successful candidate will be expected to provide expert professional...
-
Huntingdon, United Kingdom First Call Contract Services Full timeCustomer Support - St Ives, Cambridgeshire Are you looking for full time hours, then this role could be for you!We have exciting opportunities to work for a globally recognised business, considered to be the leader in its field of expertise in Golfing Equipment.We are working on behalf of the client in recruiting a Customer Service Representatives to join...
-
Huntingdon, United Kingdom First Call Contract Services Full timeProduction / Assembly Operatives - St Ives, Cambridgeshire Are you looking for a role that is varied and will offer you long term and excellent permanent opportunities?We are supporting our client in the recruitment of production/assembly operatives.Our exciting opportunity is to work for a globally recognised company within the Golf industry.You will accrue...
-
Property Services Administrator
1 week ago
Huntingdon, United Kingdom Equals One Full timeProperty Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire, - Office Based Salary: £25,400 (inclusive of £2,000 shift allowance) Working hours: 7pm to 7am (3 on 3 off) About Us At Elogs, we enable our clients to maximise their buildings' performance by providing support around the clock.With our team of experienced problem solvers...
-
Property Services Administrator
1 week ago
Huntingdon, United Kingdom Equals One Full timeProperty Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire, - Office Based Salary: £25,400 (inclusive of £2,000 shift allowance) Working hours: 7pm to 7am (3 on 3 off) About Us At Elogs, we enable our clients to maximise their buildings' performance by providing support around the clock.With our team of experienced problem solvers...
-
Property Services Administrator
7 days ago
Huntingdon, United Kingdom Equals One Ltd Full timeProperty Service Administrator - Nights Location: St Ives, Cambridgeshire, - Office Based Salary: £25,400 (inclusive of £2,000 shift allowance) Working hours: 7pm to 7am (3 on 3 off) About the company The company enables clients to maximise their buildings performance by providing support around the clock.With their team of experienced problem solvers and...
-
General Practitioner
3 weeks ago
Huntingdon, United Kingdom St Ives Primary Care Network Full timeJob summary The introduction of General Practitioners to the AdditionalRoles Reimbursement Scheme provides an exciting opportunity for the PCN to employ aGeneral Practitioner who completed their CTT no more than 2 years before thestart date of their employment to work alongside our practice and PCN staff. We are seeking 1 - 2 GPs to work part time to...
-
Contract Mechanical Design Engineer
3 days ago
Huntingdon, United Kingdom Redline Group Ltd Full timeOur client, a world class development company who are global leaders in their industry, are currently in the process of developing new products to release to the market.As such, they are looking to recruit an experienced Contract Mechanical Design Engineer for an initial 3 months, to help them deliver on these projects, onsite 2 days a week at their office...