Pre Litigated Claims Handler Level 2
2 weeks ago
Description Are you an experienced RTA Claims Handler looking for your next challenge?
Join our dynamic and past paced team where your expertise in managing road traffic accident claims will make a real impact.
Benefits: 25 Days Holiday (increases with service; buy/sell 3 days Simply Health Care Cash Plan Pension Contribution (5% Employee / 3% Employer) Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Key Accountabilities Dealing with non-RTA subrogated recoveries.
Reviewing instructions, sending our letter before action and initial correspondence to the policyholder and client and following any agreed escalation processes.
Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI's and SLA's are achieved including processing client account balances within 5 working days and transferring files to litigation by Day 28.
Correctly identifying quantum, liability and/or Third Party indemnity issues and completing any additional enquiries to ensure that files are transferred in a timely manner.
Acting as a backstop to resolve any cases 9m+ prior to the 12m time limit.
Ensuring that files transferred to litigation are ready to be issued.
Effective use of the case management system to ensure: All MI is accurate and updated in a timely manner, including updating the present position following each file touch.
Critical dates and SLA's are met.
All actions/strategies are documented by way of a file note All documents in the history are clearly labelled.
Delivering quality work, as a minimum meeting audit benchmark standards.
Driving own personal development.
Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral Work Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Experience, Skills and Qualifications Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
Experience of working in a legal environment.
Demonstrate experience of and the ability to: Work to set deadlines.
Deal with calls and enquiries from clients and/or the public Organise and prioritise their workload Work as part of a team IT literate: proficient in use of Microsoft Office packages (Excel and Word) Good written and verbal communication skills Ability to remain calm under pressure Ability to take constructive feedback and set personal goals for continuous improvement.
Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleague Planning & Organisation – ability to structure, manage and prioritise workload accordingly Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division Benefits 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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