Receptionist / Care Navigator

Job summary Park Lane Surgery has an opportunity for an enthusiastic and proactive receptionist to join our friendly team on a part-time basis for hours per week to work: Monday Wednesday Friday Previous experience is preferred, but not essential as training will be given to the right candidate.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.
The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.Previous applicants need not apply.
About us We are a friendly, supportive, well organised and enthusiastic GMS practice dedicated to providing traditional family orientated general practice based in Broxbourne.
We currently have over 10,000 patients, 3 partners, 4 salaried GPs, a great nursing support team and a vast array of administrative staff.
We are consistently high achieving in all QOF and Enhanced Services areas with an innovative team structure with individual patient lists.
We operate the SystmOne computer system.
Our staff receive: NHS pension scheme Health service discounts Annual leave: minimum 4 weeks + bank holidays.
Job description Job responsibilities Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification Qualifications Essential n/a Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable Previous medical or healthcare receptionist experience is desirable.