Neighbourhood Services Manager
2 weeks ago
Neighbourhood Services Manager £32,833 Oldham Permanent,Full Time As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties.
You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent.
You will also be supporting those most vulnerable in our communities.
The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.
What youll be doing Handling tenancy-related queries in accordancewith contractual requirementsand Great Places policies and the Service Delivery Framework.
Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business.
Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.
Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact-finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines.
Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance.
Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers.
What youll need Commitment to continued professional development.
Experience of working in the housing sector or in a similar role is desirable.
An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.
Experience of working in a customer focused environment, with a proven ability to deliver a high standard of customer service tailored to an individuals needs.
Excellent written and verbal communication skills.
Ability to organise, time-manage and prioritise workload in a hybrid environment.
Proven relationship builder with experience of effective collaborative working with external agencies and partners.
Ability to coach customers to empower them to problem solve and become more independent.
Adaptable to use a range of Customer relationship management software systems.
Proficient in the use of the full range of Microsoft Office applications.
Hold a full UK driving license and have access to a vehicle for use at work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline.
Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings.
Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.
Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy.
Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.
A commitment to attend face to face training sessions as well as virtual sessions and e-learning.
This is vital and of equal importance as the day-to-day aspects of your role.
A commitment to understand the challenges and opportunities that exist in the communities in which we work.
We particularly value lived experience in social housing.
A passion to advocate on behalf of people and communities.
A commitment to work in partnership with others for the benefit of Great Places.
A commitment to continuous learning and improvement.
Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
An ability to work in uncertainty.
To be professional and work with integrity, inclusivity and respect for diversity.
What we give you in return for your hard work and commitment Pension- DC Scheme (up to 10% contribution from both colleague and Great Places) WPA- Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place- high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave- Start at 26 days annual leave, increasing up to 30 days Bank Holidays Lottery- Monthly draw with 1st £250, 2nd £75 and 3rd £50 Savings Club- You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Help with transport - We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work.
The Company Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire.
We are much more than just a landlord, providing a wide range of services and promoting partnership work to create vibrant, sustainable communities.
At Great Places, we are committed to using inclusive hiring practices.By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive.
We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
ADZN1_UKTJ
-
Service Manager
3 weeks ago
Royton, United Kingdom The Solution Automotive Limited Full timeVACANCY ALERT - SERVICE MANAGER - BOLTON Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.FRANCHISED MOTOR DEALERSHIP Salary: £30-35K Basic, £50-55k OTE We are looking for a Service Manager in the Bolton area.The ideal candidate will have previous experience in a similar role or a Workshop...
-
Service Manager
3 weeks ago
Royton, United Kingdom The Solution Automotive Limited Full timeVACANCY ALERT - SERVICE MANAGER - BOLTON FRANCHISED MOTOR DEALERSHIP Salary: £30-35K Basic, £50-55k OTE We are looking for a Service Manager in the Bolton area.The ideal candidate will have previous experience in a similar role or a Workshop Controller/Senior Service advisor within the franchised dealer network looking for that step up!Must possess strong...
-
Service Manager
1 week ago
Royton, United Kingdom Brook Street Social Care Nmr Full timeBrook Street Social Care are proud to be working with an established and large supported living service covering across the North West for both mental health and learning difficulties and disabilities.Role: Service Manager Sector: Mental Health - Complex Needs Location: Bolton Salary: £30,000 dependent on experience Job Purpose: To plan, manage and...
-
Service Manager
5 days ago
Royton, United Kingdom Brook Street Uk Full timeBrook Street Social Care are proud to be working with an established and large supported living service covering across the North West for both mental health and learning difficulties and disabilities.Take the next step in your career now, scroll down to read the full role description and make your application.Role: Service Manager Sector: Mental Health -...
-
Property Services And Operational Manager
5 days ago
Royton, United Kingdom Adullam Homes Full timeProperty Services and Operational Manager Location : Bolton Salary : Up to £36,750 per annum Job title: Property Services and Operational Manager A fulfilling and exciting opportunity available for a Property Services and Operational Manager to join our Association.The Property Services and Operational Manager will be based at our offices in Bolton .
-
Housing Services Manager
4 weeks ago
Royton, Oldham, United Kingdom Niyaa People Ltd Full timeJob Summary">We are seeking an experienced Housing Officer to join our Customer Service team at Niyaa People Ltd. The successful candidate will have a strong background in delivering housing management services, including safeguarding and tenancy breaches.">About the Role">Triage complex housing queries and provide exceptional customer response.Experience in...
-
Trainee Electrical Project Manager
2 days ago
Royton, United Kingdom Dl M & E Building Services Full timeSalary: £57k including Vehicle allowance Location: Bolton BL5 About us DL M&E Building Services Ltd undertakes work throughout the U.K. and has experienced continuous growth in the installation of mechanical and electrical services within the commercial building services engineering sector, with a client base which includes some of the U.K.s biggest names...
-
Transport & Fleet Manager
4 weeks ago
Royton, United Kingdom Strive Supply Chain Services Ltd Full timeStrive are a UK wide Supply Chain & Logistics management recruiter.Please visit strive .co .uk for additional roles across supply chain, Heath & Safety, logistics, manufacturing, production, warehouse & transport operations.CPC Qualified Transport & Fleet Manager c£43k + Bens + Prospects Days, 40hr week Bolton Summary: This is a combined role where you will...
-
Senior Therapy Instructor
4 weeks ago
Royton, United Kingdom Bolton Nhs Foundation Trust Full timeJob summary An exciting opportunity has arisen to join an integrated service in Bolton.Bolton community services provide therapy, care and support for patients in their own home.We help people to stay as well as possible in their own home and community.We are looking for full time or part time Senior Therapy Instructors to work within our Community Therapy...
-
Service Advisor
3 weeks ago
Royton, United Kingdom Octane Recruitment Full timeService Advisor - Bolton Salary - Up to £30,000 Basic + Bonus OTE 35k Days - Monday - Friday, Saturday mornings on a rota Ref - OC19325 We have a new job vacancy available for Service Advisor in Bolton.This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential.My client is...
-
Royton, United Kingdom Adullam Homes Full timeProperty Services and Operational Manager Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Location : Bolton Salary : Up to £36,750 per annum Job title: Property Services and Operational Manager A fulfilling and exciting opportunity available for a Property Services and Operational...
-
Cleaning Operative
3 weeks ago
Royton, United Kingdom Excellerate Services Full timeExcellerate Services Group is a thriving, dynamic place to work. Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland. Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.We are an industry disrupter...
-
Transport & Fleet Manager
4 weeks ago
Royton, United Kingdom Strive Supply Chain Services Ltd Full timeStrive are a UK wide Supply Chain & Logistics management recruiter.Please visit strive .co .uk for additional roles across supply chain, Heath & Safety, logistics, manufacturing, production, warehouse & transport operations.Do you have the skills to fill this role Read the complete details below, and make your application today.CPC Qualified Transport &...
-
Transport & Fleet Manager
3 weeks ago
Royton, United Kingdom Strive Supply Chain Services Ltd Full timeStrive are a UK wide Supply Chain & Logistics management recruiter.Please visit strive .co .uk for additional roles across supply chain, Heath & Safety, logistics, manufacturing, production, warehouse & transport operations.
-
Trainee Electrical Project Manager
2 days ago
Royton, United Kingdom Dl M & E Building Services Ltd Full timeSalary: £57k including Vehicle allowance Location: Bolton BL5 About us DL M&E Building Services Ltd undertakes work throughout the U.K. and has experienced continuous growth in the installation of mechanical and electrical services within the commercial building services engineering sector, with a client base which includes some of the U.K.s biggest names...
-
Trainee Electrical Project Manager
2 days ago
Royton, United Kingdom Dl M & E Building Services Ltd Full timeSalary: £57k including Vehicle allowance Location: Bolton BL5 About us DL M&E Building Services Ltd undertakes work throughout the U.K. and has experienced continuous growth in the installation of mechanical and electrical services within the commercial building services engineering sector, with a client base which includes some of the U.K.s biggest names...
-
Service Support Officer
7 months ago
Royton, United Kingdom Nobilis Full time**Role**:Service Support Officer **Reports to**:Registered Manager **About Cera**: Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and...
-
Customer Service Administrator
7 months ago
Royton, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeWe now have a vacancy for a full time, Band 3 Customer Service Administrator to work at Royton Health and Wellbeing Centre which is part of the Northern Care Alliance NHS Foundation Trust. You will provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality and provide a comprehensive referral,...
-
Customer Service Adviser
7 months ago
Royton, United Kingdom Ryder and Dutton Full timeAn exciting opportunity has arisen to join the team at Ryder & Dutton as a full time Customer Service Advisor in our dedicated Customer Service Team based at Head Office. **About Us.** Ryder & Dutton have successfully been helping people move for over 100 years. Operating from 17 prominent sales and lettings branches, Fine & Country, together with 5...
-
Customer Service Adviser
7 months ago
Royton, United Kingdom Ryder and Dutton Full timeAn exciting opportunity has arisen to join the team at Ryder & Dutton as a full time Customer Service Advisor in our dedicated Customer Service Team based at Head Office. **About Us.** Ryder & Dutton have successfully been helping people move for over 100 years. Operating from 17 prominent sales and lettings branches, Fine & Country, together with 5...