Receptionist

Job summary JessopMedical Practice is seeking to recruit a highly motivated, enthusiastic professionalreceptionist to join our practice team.
We are a large friendly trainingpractice with modern purpose built premises.Thesuccessful applicant will have a good standard of general education, becomputer literate, organised and with excellent communication skills.
Previousexperience in a customer care environment preferred.
30 hours per week plus regular overtime.
The shifts will consist of starts and finishes Main duties of the job The receptionist is an important member of the Practice team.The purpose of the job is to provide a point of contact for patients, and act as a focal point of communication between patients, doctors and other medical and non-medical staff.
The ability to communicate confidently and effectively with patients, doctors, colleagues and other agencies is therefore vital.
About us We offer a full range of primary health careservices.
Our aim is to provide friendly, personal and effective health care.We endeavour to treat all our patients fairly to meet their needs in anappropriate way and as promptly as possible.
Wework from two sites four miles apart, and care for over 17,000 patients.Please note this vacancy may close early if a high volume of applications are received.
Job description Job responsibilities JOBDESCRIPTIONJOB TITLE: RECEPTIONISTACCOUNTABLE TO: PRACTICEMANAGER & PARTNERSREPORTING TO: PRACTICE MANAGER & ASSISTANT MANAGERHOURS: 30 HOURS PER WEEKJob Summary:The receptionistis an important member of the Practice team.The purpose of thejob is to provide a point of contact for patients, and act as a focal point ofcommunication between patients, doctors and other medical and non-medicalstaff.
The ability to communicateconfidently and effectively with patients, doctors, colleagues and otheragencies is therefore vital.Job Responsibilities:At the start of the day, open up the surgery andprepare for morning surgery.
Pass anymessages on as necessary.
Ensure the security of the premises beforeleaving.
Arrange patient appointment times and recordpatient arrivals on the Practice computer system.Receive and note messages by telephone,record requests for home visits and other services provided by thePractice.
Ensure messages are appropriatelypassed via the SystmOne appointment system to the relevant person.Answer patient queries both in person andover the telephone, including results of investigations, hospital appointmentsand give advice on administrative matters.
Refer to other members of the Practice Team where appropriate.Ensure accurate and detailed information isgiven when accepting new patients, inform them of the way the Practicefunctions and issue them with a Practice Leaflet.Prepare repeat prescriptions on computer inreadiness for the doctors authorisation and signature.
Review need forfollow-up according to Practice protocols and action as needed.
Organiseprescriptions for collection or post.Provide assistance in separately designatedhours with prescription related queries, where possible actioning repeats inline with agreed protocols, ensuring patients are called for review asnecessary.Check the action lists from doctorsconcerning pathology results and communicate these to patients by phone orletter.
Ensure the Task list is actioned in a timely and effective manner.Liaise effectively with doctors, nurses andother Practice staff including attached professional staff such as midwives,district nurses and health visitors, other external agencies such as the CCG,hospitals, chemists, social services, to ensure relevant information is passedon appropriately.In collaboration with your reception manager,ensure responsibility to provide reception cover when a team member is onannual leave.Additional Duties:Otheradministrative duties that may be required to assist with the smooth running ofthe surgery.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in promotingand maintaining their own and others health, safety and security as defined inthe Practice Health & Safety Policy, to include:Using personal security systems within the workplace according to Practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsReporting potential risks identifiedEquality and Diversity:Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:Participation in an annual individual performance review.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workAttending & contributing to practice meetingsQuality:Thepost-holder will strive to maintain quality within the Practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post-holdershould recognize the importance of effective communication within the team andwill strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation ofServices:Thepost-holder will:Apply Practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own work Person Specification Qualifications Essential Good standard level of general education- including Maths and English IT Skills Experience Essential General Practice/NHS Customer Care Dealing with the public Ability to work on own initiative Flexibility to cover shifts