Service Desk Manager

4 weeks ago


Healey, United Kingdom Henderson Scott Full time

Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk.
In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.
Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team.
Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements.
Service Level Agreements - Monitor & report on agreed SLAs.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication.
Skills & Knowledge Essential - MSP Management Experience.
- Solid Technical background.
- Strong commitment top deliver exceptional customer service.
- Ability to adapt to changing and evolving technologies and processes.
- ITIL Certification, Microsoft 365 or Azure Certifications.


  • Service Desk Manager

    4 weeks ago


    Healey, United Kingdom Henderson Scott Limited Full time

    Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk.In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team.Service Delivery - Ensure our support...

  • Service Desk Manager

    4 weeks ago


    Healey, United Kingdom Henderson Scott Full time

    Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk.In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team.Service Delivery - Ensure our support...

  • Service Desk Manager

    4 weeks ago


    Healey, United Kingdom Henderson Scott Full time

    Job Description Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk.In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team.Service Delivery -...


  • Healey, United Kingdom Henderson Scott Full time

    Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk.In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team.Service Delivery - Ensure our support...

  • Service Manager

    4 weeks ago


    Healey, United Kingdom Henderson Scott Full time

    Service Manager - £50-55K - Chorley (Hybrid role) Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.My client is looking for a Service Manager to join and lead our Managed Service support desk.This role requires an individual with previous experience managing a support team within an IT...


  • Healey, United Kingdom Henderson Scott Full time

    Job DescriptionService Manager - £50-55K - Chorley (Hybrid role) My client is looking for a Service Manager to join and lead our Managed Service support desk.This role requires an individual with previous experience managing a support team within an IT MSP.In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer...


  • Healey, United Kingdom Henderson Scott Full time

    Service Manager - £50-55K - Chorley (Hybrid role) My client is looking for a Service Manager to join and lead our Managed Service support desk.This role requires an individual with previous experience managing a support team within an IT MSP.In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.This role will...

  • Service Manager

    1 month ago


    Healey, United Kingdom Netcentrix Full time

    Role: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We're looking for a Service Manager to join and lead our Managed Service support desk.This role requires an individual with previous experience managing a support team within an IT Managed Service Provider.As the Service Manager, you will be the linchpin, ensuring our team of...


  • Healey, United Kingdom Cegedim E-Business Uk Full time

    We're a leading EDI Technical Solutions Company based in brand new state of the art offices in Chorley, right next to Buckshaw Parkway train station.Part of a wider European group, we are currently looking to recruit an experienced Application Support Manager to lead, manage and coach a team of 8 technical support technicians, ensuring the delivery of top...


  • Healey, United Kingdom Cegedim E-Business Uk Full time

    Job Description We're a leading EDI Technical Solutions Company based in brand new state of the art offices in Chorley, right next to Buckshaw Parkway train station.Part of a wider European group, we are currently looking to recruit an experienced Application Support Manager to lead, manage and coach a team of 8 technical support technicians, ensuring the...


  • Healey, United Kingdom Search Full time

    Search Consultancy are currently recruiting experienced Service Managers to work for a learning disability service based in Chorley for one of the leading non-profit healthcare providers in the UK.The suitable candidates will: * Have great communication skills * Must be compassionate and caring * Be a dynamic leader who is committed to the best quality of...

  • Service Engineer

    2 weeks ago


    Healey, United Kingdom Network Scientific Recruitment Full time

    Do you have field service engineering experience working in regulated environments?Do you have experience of working with Pharmaceutical equipment?Are you looking for a new challenge with a unique and rapidly growing business?Our client are a longstanding and highly reputable company who specialise in a range of equipment for the Pharma and Scientific...


  • Healey, United Kingdom Dine Contract Catering Full time

    Food Service ExecutiveWe are seeking an experienced Food Service Executive to lead our catering team in Rochdale, ensuring the highest standards of food quality and customer satisfaction.About the RoleServicing: Breakfast, Lunch, Dinner, and Night Shift FeedingLeading a team of 50 with 4 direct reports and serving up to 3500 customers on sitePlan, organize,...


  • Healey, United Kingdom Telent Technology Services Ltd Full time

    Senior Bid Manager Telent is a leading technology company and specialist in the design, build, operation and maintenance of the UKS's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology.We enable organisations to create, improve and operate the ICT and communication networks that their...


  • Healey, United Kingdom Lancashire Teaching Hospitals Nhs Foundation Trust Full time

    Job summary Looking for a new challenge?Would you like the opportunity to bring your administrative skills to a patient facing role where you will be supporting Anticoagulant Clinics within our Trust?If so, this could be the perfect role for you!The Anticoagulation Service is situated within Pathology at Chorley Hospital.We work across sites at Royal Preston...

  • Deputy Manager

    2 weeks ago


    Healey, United Kingdom Creative Support Full time

    Creative Support is looking for a caring, dynamic and highly motivated person to help manage nine high-quality learning disability support services in Chorley and Wigan. You will be working alongside the Registered Manager to maintain an overview of the services, lead a highly-motivated team of support workers and contribute to the further development of...

  • Deputy Manager

    3 weeks ago


    Healey, United Kingdom Creative Support Full time

    Creative Support is looking for a caring, dynamic and highly motivated person to help manage nine high-quality learning disability support services in Chorley and Wigan.You will be working alongside the Registered Manager to maintain an overview of the services, lead a highly-motivated team of support workers and contribute to the further development of...

  • Deputy Manager

    4 weeks ago


    Healey, United Kingdom Creative Support Full time

    Creative Support is looking for a caring, dynamic and highly motivated person to help manage nine high-quality learning disability support services in Chorley and Wigan.You will be working alongside the Registered Manager to maintain an overview of the services, lead a highly-motivated team of support workers and contribute to the further development of...


  • Healey, United Kingdom Creative Support Full time

    Job Description Our new Chorley ABI Service will provide a bespoke adapted supported living services for a man moving out of a hospital setting.The service will offer an empowering model of support which will enable him to lead a fulfilling and valued life - being part of his family, participating in his local community, developing independent living skills...


  • Healey, United Kingdom Creative Support Careers Full time

    Our new Chorley ABI Service will provide a bespoke adapted supported living services for a man moving out of a hospital setting.The service will offer an empowering model of support which will enable him to lead a fulfilling and valued life - being part of his family, participating in his local community, developing independent living skills and achieve his...