Sales Associate

1 month ago


Gretna, United Kingdom Moss Full time

About Us: 8,12, 24 Hours Our Vison is to be admired for our craft, experience, and sustainability.
Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'.
We're not just for men on their big day – we're for everyone, all the time.
Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss.
For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact.
Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers.
You will be a natural promoter of customer service excellence, responsible for the customer's journey and experience instore, ensuring that customers return time and time again.
You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options.
Your dedication to exceed customer expectations will support the overall store KPI's, positively contributing to the overall performance through personal productivity.
Key Responsibilities: You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI's.
You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed: Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation.
Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits: Employee Discount: 70% discount across all our stores.
Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
Season Ticket Loan: Financial support for commuting.
Cycle to Work Scheme: Encouraging eco-friendly travel.
Discounted Gym Membership with PureGym : Promoting physical health and fitness.
Life Insurance: Providing peace of mind for colleagues.
Ongoing Development : Tailored to suit your career ambitions from day one.
Access to Moss Learning: An online learning platform for skill enhancement.
Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
New Baby Gift : Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn



  • Gretna, Dumfries and Galloway, United Kingdom TFG BRANDS (LONDON) LIMITED Full time

    Hobbs is committed to delivering a first-class shopping experience to our customers. As a Retail Sales Associate - Style, you will play a key role in achieving this goal.Your primary responsibility will be to provide an outstanding in-store experience to our customers. This includes actively listening to their needs and providing considered advice on our...


  • Gretna, Dumfries and Galloway, United Kingdom NEXT Full time

    At NEXT, we're committed to providing an exceptional customer experience. As a Sales Floor Operations Associate, you'll play a key role in delivering this vision by providing top-notch customer service and supporting the sales team to achieve their goals.About the Role:Main Responsibilities:Deliver outstanding customer service, responding promptly to...


  • Gretna, United Kingdom Kate Spade Full time

    Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage...


  • Gretna, Dumfries and Galloway, United Kingdom NEXT Full time

    We're looking for a Retail Stock Associate to join our team at NEXT. The successful candidate will be responsible for maintaining accurate stock levels, processing deliveries and supporting the sales floor team. This is a great opportunity to develop your organizational skills and contribute to the success of our store.About the Role:Process stock deliveries...

  • Sales Administrator

    4 days ago


    Gretna, United Kingdom Safe Site Facilities Ltd. Full time

    An excellent opportunity for an enthusiastic and eager-to-learn individual to kick start their career with an exciting opportunity to grow in a Sales environment. **Job Purpose** To provide administrative support to the Sales Team and to generally contribute to the smooth running of the office. To learn the company’s sales processes and develop within...

  • Sales Team Associate

    2 weeks ago


    Gretna, Dumfries and Galloway, United Kingdom NEXT Full time

    **Company Overview:**NEXT is a leading fashion retailer that offers a wide range of stylish and affordable clothing, accessories, and home products. Our company values are centered around providing excellent customer service, working in a fast-paced environment, and supporting our team members' development.**Job Description:**We are seeking an enthusiastic...


  • Gretna, Dumfries and Galloway, United Kingdom NEXT Full time

    At NEXT, we're looking for a talented individual to join our sales team as a Customer Service Team Associate. As a key member of our store team, you'll be responsible for delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.As a Customer Service Team Associate, you'll be working in a fast-paced...

  • Sales Administrator

    5 days ago


    Gretna, United Kingdom Safe Site Facilities Ltd. Full time

    **Sales Administrator** **Salary: £20 000 - £23 000 per annum** (Dependant on Experience and Skills) **37.5 hours per week** **Monday to Friday** **Job Purpose** To provide administrative support to the Sales Team and to generally contribute to the smooth running of the office. To learn the company’s sales processes and develop within the team with an...

  • Sales Expert

    2 weeks ago


    Gretna, Dumfries and Galloway, United Kingdom Moss Full time

    Job OverviewWe are seeking an experienced Sales Associate to join our team at Moss. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong desire to succeed in a fast-paced retail environment.The successful candidate will be responsible for creating a positive shopping experience for customers,...

  • Sales Ambassador

    2 weeks ago


    Gretna, Dumfries and Galloway, United Kingdom Moss Full time

    About UsMoss is a renowned menswear brand that has been styling individuals for moments that matter for over 170 years. Our vision is to be admired for our craft, experience, and sustainability, making us the go-to destination for men who value quality and style.Our shared values encourage us to trust our colleagues, think creatively, and plan for sustained...

  • Menswear Stylist

    2 weeks ago


    Gretna, Dumfries and Galloway, United Kingdom Moss Full time

    Job OverviewWe are seeking a highly motivated Sales Associate to join our team in providing exceptional customer experiences. As a Sales Associate, you will be responsible for interacting easily with a broad range of customers, promoting customer service excellence, and contributing to the overall store KPI's.The successful candidate will have strong product...


  • Gretna, United Kingdom Lindt Careers Full time

    Caledonia **Seasonal Roles** **A little bit about Lindt** We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head...


  • Gretna, United Kingdom Lindt & Sprungli Full time

    **A little bit about Lindt** We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales...


  • Gretna, Dumfries and Galloway, United Kingdom NEXT Full time

    **About Us:**NEXT is a leading fashion retailer that values customer satisfaction and employee development. Our fast-paced store environment offers a unique opportunity for individuals to grow their skills and knowledge.


  • Gretna, Dumfries and Galloway, United Kingdom NEXT Full time

    At NEXT, we're looking for a talented Service Team Member to join our fast-paced store team. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer service and ensuring seamless stock operations. In return for your hard work and dedication, you'll receive comprehensive training and development opportunities from...


  • Gretna Green, Dumfries and Galloway, United Kingdom Welcome Break Full time

    Role RequirementsWe are looking for motivated and enthusiastic individuals who are passionate about delivering exceptional customer service. As a Nights Sales Assistant, you will be required to:Work varied shifts, including nights, weekends, and bank holidaysCommunicate effectively with customers and colleaguesProcess transactions accurately and...


  • Gretna, Dumfries and Galloway, United Kingdom NEXT Full time

    About the Opportunity:We are seeking a skilled and dedicated Sales Team Member to join our team at NEXT! This is an excellent opportunity to launch or further your career in retail, working in a dynamic and supportive environment.Key Responsibilities:Provide exceptional customer service, ensuring every customer leaves the store satisfiedContribute to...


  • Gretna, Dumfries and Galloway, United Kingdom TFG BRANDS (LONDON) LIMITED Full time

    About TFG LondonTFG London is a leading premium British womenswear retailer, comprising three esteemed brands: Hobbs, Whistles, and Phase Eight. Headquartered in London, our business has grown significantly since acquiring international womenswear retailer Phase Eight in 2015, followed by the acquisition of contemporary womenswear brand Whistles in 2016 and...

  • Sales Assistant

    7 months ago


    Gretna, United Kingdom Lindt Careers Full time

    Caledonia **Chocolate Advisor** **A little bit about Lindt** We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head...


  • Gretna, Dumfries and Galloway, United Kingdom Under Armour, Inc Full time

    Job SummaryThis Merchandising and Operations Manager role is a critical part of our store leadership team. We are looking for a results-driven professional who can drive sales growth, manage inventory, and optimize store payroll. The successful candidate will have a strong understanding of store operations, including visual merchandising, stockroom...