Customer Relations Manager

2 weeks ago

Cheltenham, United Kingdom Advinia Care Homes Limited Full time

Customer Relations Manager Here At Advinia Healthcare we are looking for a Customer Relations Manager at our Bishops Cleeve Care Home in Cheltenham.
This role will be reporting directly into our Group National Sales Manager.
We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in filling new build care homes.
A fantastic opportunity in a beautiful new state of the art care home where there is a high potential to earn based on a lucrative incentive scheme.
The successful candidate needs to be self motivated and have experience in both enquiry generation and conversion.
Key facts; The successful candidate needs to have a good understanding of Bishop Cleeve and the surrounding area with excellent Health Care Professionals, Community Contacts and Commissioning Manager contacts to hit the deck running.
Single site role with potential to move to multi site if successful in the filling the home.
The Home Manager is incredibly experienced, commercially focused and very supportive in outreach programmes and driving occupancy.
The successful candidate needs to be a strong communicator with excellent presentation skills and can handle and over come objections to increase admissions into the home.
Key responsibilities; Work closely with the Home Manager and home team to achieve or exceed occupancy and average weekly fee targets.
Work closely with the National Sales Manager & Marketing teams to devise a robust marketing plan and submit agreed key KPI reporting.
To be a key point of contact for customer enquiries, managing the enquiry/referral process from generation to closure to include: show rounds, assessments, discussion of care services to meet the resident's needs, and answering customer queries.
To manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly.
To promote and raise the profile of the home in the local community through generating newsworthy stories, and by identifying targeted advertising opportunities.
Take a lead on local marketing activities, developing and delivering a programme of community engagement, and working in partnership with the home to deliver successful events in line with KPIs to encourage footfall into the home.
To develop and run home events to attract key stakeholders and prospective clients to show case the home and its key USP's.
Providing guidance, training and support for the homes team members to ensure effective customer engagement and consistent sales experience.
Raise the positive profile of the home in the local community through external business development, building and maintaining a contact list of key local stakeholders - including taking a presence at any relevant local external events that enable networking opportunities with key care referrers.
Establishing a Health Care Professional database of key contacts alongside establishing and operating an engagement strategy to promote bed vacancies to drive an increase in targeted and specific referrals.
Ensuring the home has a presence on all LA contract bed frameworks to establish, maximise and covert all block and spot bed purchasing opportunities.
Identify and build partnerships and working relationships with key referral partnerships i.e Trusted Care, Autumnia etc.
To achieve and exceed all sales KPI's.
In Return Car allowance Highly competitive monthly commission scheme - paid per admission Quarterly bonus scheme - occupancy growth target Flexible pay - Wagestream Free DBS Comprehensive benefits package

  • Customer Relations Manager

    4 weeks ago

    Cheltenham, United Kingdom Advinia Care Homes Limited Full time

    Customer Relations ManagerHere At Advinia Healthcare we are looking for a Customer Relations Manager at our Bishops Cleeve Care Home in Cheltenham. This role will be reporting directly into our Group National Sales Manager. We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record...

  • Customer Relations Officer

    6 months ago

    Cheltenham, United Kingdom Nurseplus Full time

    **Customer Relations Officer** **Location**:Cheltenham **Job Type**: Full Time Permanent (Office Based) **Salary**: £25,000 + Profit Share Bonus Scheme **Job Ref**: CHELTENHAM/CRO/99 Here at Nurseplus, we are currently looking to hire a Customer Relations Officer for our office in Cheltenham. Nurseplus is a temporary healthcare recruitment agency,...

  • Customer Relations Director

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Siamo Group Ltd Full time

    Role OverviewWe are seeking a highly experienced Customer Service Manager to join our team in Swindon. The successful candidate will have a strong background in customer service leadership, with a proven track record of driving customer satisfaction and loyalty. You will be responsible for developing and implementing customer service strategies that drive...

  • Guest Relations Advisor

    6 months ago

    Cheltenham, United Kingdom Luxury Cotswold Rentals Full time

    **About us** We are customer-centric and creative. **Behind the Brand**: Luxury Cotswold Rentals is an independent, private house rental agency, specialising in luxury homes & unique guest experiences, built upon concierge principles. Since 2010, we have represented a selection of the finest houses in The Cotswolds, ranging from exquisite manors, to...

  • Customer Relationship Manager

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Sandfields care home in Cheltenham. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Sandfields through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.Key...

  • HR Expert for Workplace Relations

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom The Opportunity Hub UK Full time

    The Opportunity Hub UK is seeking a highly skilled HR Expert for Workplace Relations.Our ideal candidate will possess extensive experience in managing employee relations, with a strong knowledge of UK employment law. They will be able to handle grievances and disciplinaries, advise clients on complex matters, and ensure compliance with regulations.The...

  • Public Relations Specialist

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Pic PR Full time

    About the RoleWe are seeking a talented Public Relations Specialist to join our team at Pic PR. As a key member of our team, you will be responsible for crafting compelling messages and building relationships with media and clients.Key Responsibilities:Drafting and distributing press releases and expert articlesCreating engaging commentary on breaking news...

  • Employee Relations Expert

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom The Opportunity Hub UK Full time

    The Opportunity Hub UKWe are seeking an experienced Employee Relations Expert to join our team as an HR Consultant. This role will involve managing employee relations cases, advising clients on complex employment matters, and delivering guidance on HR policies and procedures.Key Responsibilities:Manage employee relations cases, including grievances,...

  • Customer Service Manager

    2 months ago

    Cheltenham, United Kingdom B&M Retail Full time

    Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service?  Well, look no further...  We are currently...

  • Customer Service Advisor

    6 months ago

    Cheltenham, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Service Executive

    6 months ago

    Cheltenham, United Kingdom Auger Torque Europe Limited Full time

    Customer Service Executive About Us: Part of the Kinshofer Group, Auger Torque is a highly successful, fast-growing manufacturing and engineering Company in the Earthmoving Attachment market with global distribution and dealer networks. We manufacture innovative hydraulic attachments used with excavators and associated construction equipment. With sites in...

  • Sales and Customer Service Professional

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom undisclosed Full time

    Sales and Customer Service ProfessionalJob Title: Sales and Customer Service ProfessionalWe are seeking a highly motivated Sales and Customer Service Professional to provide exceptional customer experiences, maximize sales opportunities, and drive business growth. As a key member of our team, you will be responsible for delivering outstanding service,...

  • Senior Customer Delivery Manager

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Ultra Full time

    Job DescriptionWe are seeking a Senior Customer Delivery Manager to join our team at Ultra PCS, where you will be responsible for delivering customer satisfaction while achieving business objectives. This role requires strong programme management skills, with a focus on leading cross-functional teams and driving business growth.Key Responsibilities:Customer...

  • Customer Program Leader

    6 months ago

    Cheltenham, United Kingdom GE Aviation Full time

    **Job Description Summary**: Role Summary The F-35 team is growing and an opportunity has arisen for a Customer Program Leader to lead/support the ongoing the F-35 Remote/Input Output (RIO) & Standby Flight Display (SFD) program with specific duties associated with ownership of production contracts. The role sits within the UK Electrical Power systems...

  • Public Relations Account Manager

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Pic PR Full time

    Job DescriptionWe're seeking an experienced PR account manager to join our team at Pic PR.To be successful in this role, you'll need to be well organised, personable and creative – three key traits for a PR professional.Writing is a crucial part of PR, so we're looking for someone with excellent written ability. You'll be responsible for drafting and...

  • Customer Service Agent

    6 months ago

    Cheltenham, United Kingdom I2I Recruitment Full time

    **Customer Support Expert** **Staverton** **£20,000- £23,000 Salary** My client, an innovative and fast - growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical...

  • Customer Service Representative

    5 days ago

    Cheltenham, Gloucestershire, United Kingdom Cheltenham Borough Council Full time

    Job Description:As a Sales Assistant at Cheltenham Borough Council, you will be responsible for creating memorable customer experiences, driving sales growth, and contributing to the overall success of our retail team. This exciting opportunity requires a talented individual with excellent communication and interpersonal skills, a passion for sales, and a...

  • Customer Experience Representative

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom undisclosed Full time

    Customer Experience RepresentativeJob Title: Customer Experience RepresentativeWe are looking for an experienced Customer Experience Representative to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional service, resolving issues, and promoting our products and services.About the Role:Deliver...

  • Customer Service Assistant

    6 months ago

    Cheltenham, United Kingdom The Cheltenham Trust Full time

    Are you a customer service assistant looking for a new role? We are looking for a reliable, enthusiastic individual who enjoys working as part of our team to provide exceptional standards of customer service in a busy and varied environment. Reporting to the Sales Manager, the role will involve providing an exceptional welcome to all customers, proactively...

  • Branch Manager

    4 weeks ago

    Cheltenham, United Kingdom CV-Library Full time

    A great opportunity has arisen for a Branch Manager to join a leading construction product distributor located in Cheltenham. The company supply a wide range of products to the construction industry and due to continuous growth, require an experienced Sales Manager / Branch Manager to join their team. Branch Manager Position Remuneration Starting salary...