Kreston Reeves Llp | Payroll Assistant Manager

Responsibility for a portfolio of payroll clients and associated payroll workflow of own team, whilst supporting senior colleagues across all payroll job requirements, providing a high quality client service experience whilst ensuring adherence to individual job budgets and maximum fee recovery.About the role Client contact across the Service Line (SL) Partners and colleagues who are key stakeholders in payroll work across the SL Supervision of payroll seniors/semi seniors and assistants Supporting the SLs business development activities Government bodies and external organisations such as HMRC What we're looking forJob/Workflow and Technical Management Support the planning, prioritising and allocation of all relevant client payroll work within own and teams clients Conduct payroll processing during peak times, delegate client work during periods of normal demand Review all payroll processing work of team for accuracy and completeness prior to issuing to client Escalate more complex payroll areas and queries from self and team that require Manager assistance and input Ensure payroll processing log is completed Ensure payroll action log is completed Ensure scope, timeline and budget for client payroll work is agreed with Manager and other SL stakeholders (where relevant) including clear communication with other team members whose input may be required Monitor work progress and ensure appropriate levels of communication with all clients and internal stakeholders on progress for each key task or phase Review BACS accounts and ensure Direct Debits are accurate and up to date Quarterly review of client work, identify any examples where costs have exceeded agreed fees.
Create a summary and discuss with Manager to agree on a fee recovery plan.
Support write offs and agree to reruns of payrolls if requested and appropriate Support queries on bills and WIP reviews and support queries relating to WIP write offs and agreeing whether reruns are required Contribute to timely and accurate billing to clients Ensure sign off and authorisation of documents and returns is completed by a partner/director Client, Internal and External Organisational Contact Act as a point of contact for additional allocated clients to manage all their payroll requirements Ensure smooth onboarding of new Payroll clients with over 10 employees (Anti Money Laundering (AML) and EL) Conduct first client call for newly onboarded clients (small/medium client size) and ensure required data is gathered Be a key contact for clients who have complaints or payroll issues that need resolving Return phone calls and written correspondence to all of the above within required deadline and ensure promises are kept Attend/lead payroll client review meetings as required Proactively contact clients to update them on legislative changes, points of interest to them/their industry, KR updates and any other topic we feel would add value Collaborate with other internal departments to assist with cross selling of services into the payroll client base Ensure overall provision for high levels of client service is in place across own client base Leadership, People Management and Development Supervise seniors, semi seniors and assistants who are involved in processing of payroll work Ensure clear action plans and milestones for each piece of payroll work Provide feedback to all team members involved in specific payroll work on adherence to standards, errors, learnings and opportunity for adding value Delivery of systems training for team members Perform a buddy/mentor role for new starters or those more junior team members needing support Participation in delivery of local and regional training for new starters and more junior employees as agreed Be aware of individual team member capability and aspiration, and ensure input into individual Performance Development Plans (PDP) New Business Development Support the payroll team in delivering the required leads and SL incremental fee target via networking, meeting attendance, business pitches and presenting at webinars Develop suitably strong internal Kreston Reeves connections such that access and support are identified by all other Service Line teams to their own client bases and cross referral opportunities identified.
What we can offer Financial wellbeing competitive salary, contributory pension scheme, life assurance, Westfield Health Cash Plan, income protection.
Options to increase pension, life assurance and healthcare cash plan (for yourself and/or family) Leave 25.5 days plus bank holidays, holiday buying (up to 5 days) Mental wellbeing hybrid working (3 days in the office/2 from home) and flexible working policies, employee assistance programme and counselling Physical wellbeing we also offer voluntary benefits such as BUPA PMI/Westfield Hospital Treatment insurance, critical illness insurance, BMI health assessment, GymFlex, annual flu jab Recognition monthly nominations for financial awards based on culture and values Development we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses Diversity, inclusion and belonging we operate several family-friendly policies and take proactive steps to create an inclusive environment ESG give as you earn, 1 extra day off each year to take up volunteering opportunities.
Opportunities to support our commitment to charitable causes Travel other optional benefits include: cycle to work scheme, travel insurance, interest-free season ticket loan (London only), interest-free car/motorbike loan For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all.
We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments.
Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential.
If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing our recruitment team.
Please remember, you only need to share what you are comfortable to for us to support your request.
Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.About Kreston ReevesWith 200 years of history, we are an award-winning professional services firm with offices in London, Kent and Sussex.
We provide a full range of accountancy, business advisory and wealth services, tailored to our clients needs.
We guide our clients, colleagues and communities to a brighter future.
We help businesses, not for profit organisations, individuals and families with more than just accountancy, business and wealth advice.
Our dedication to providing a personal service is what sets us apart we get to know you, understand your goals, support and advise you on your journey to help you realise your ambitions.
Were proud to be B Corp certified, demonstrating our commitment to our environmental, social and governance programme which is central to our purpose and vision.
We actively encourage all our colleagues to give back to their local communities whenever they can.
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