Senior Technical Support Engineer

1 week ago


Cambourne, United Kingdom Diversejobsmatter Full time

This is a fantastic opportunity for an senior level customer-facing Technical Support Engineer to join our team in Cambridge.
You'll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers.
The Senior Technical Support Engineer interacts with our customers and takes ownership of technical issues through to resolution, using a variety of tools, resources, and expertise.
Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills.
You'll work well within a team but will be able to work through hard problems independently and have a self-motivated enthusiasm for continuous learning.
What you'll be doing as a Senior Technical Support Engineer: Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner Perform technical problem diagnosis and resolution Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments Schedule, manage and health-check customer cloud environments Provision and deprovision customer cloud environments Assess, analyse and make technical recommendations to improve customer supported cloud platforms Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments Through effective communication, ensure customers are well informed Where appropriate, perform customer follow-ups to gather further information to drive issues through to resolution Follow support and business processes accurately with attention to detail.
Proactively look for opportunities to improve the efficiency and quality of our services Responsibility for customer-facing support of pre-sales prospects, customers and partners.
Serving as a our subject matter expert, educating customers on best practices.
Communicating with customers and stake holders via e-mail, ticket systems and remote conference calls.
Requirements for the Senior Technical Support Engineer: Exceptional customer service skills, particularly the ability to empathise and follow through tasks to ensure customer satisfaction Excellent organisation to ensure that many concurrent incidents are all being taken care of in a timely manner Direct work experience in a similar environment (ideally supporting external clients) Experience with managing and supporting customers in a cloud environment or SaaS style service Prior experience troubleshooting and maintaining Windows Operating environments Knowledge of enterprise endpoint deployment tools Solid understanding of networks and networking protocols Solid understanding of virtualization products and concepts A great Senior Technical Support Engineer will have- Bachelor's degree in Computer Science/Engineering or related technical degree or equivalent Experience deploying, configuring and/or supporting endpoint security products The important criteria for joining our Technical Support team are: Good analytical skills, demonstrating the ability to break down complex problems and a desire to get to the bottom of things.
Rich technical skills and passionate about new technology and the tech industry.
Detail-oriented, diligent and with the ability to multi-task and follow through on multiple cases.
Confidence to operate in a customer facing role, with excellent communication skills.
Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable.


  • Senior C++ Engineer

    6 days ago


    Cambourne, United Kingdom Tec Partners - Technical Recruitment Specialists Full time

    Senior C++ Software Engineer Location: Cambridge (Hybrid) Salary: Up to £150,000 Bonuses Come join an innovative team in Cambridge that is redefining the limits of their industry This close-knit group of talented software engineers are committed to building a collaborative and intellectually stimulating environment that encourages curiosity and personal...


  • Cambourne, United Kingdom Technical Futures. Full time

    A Technical Project Manager with a software development background, strong coaching / mentoring skills and who can bring experience of successful project delivery within an EV / Electric Motor, Machine Learning or Automotive Company will join an exciting deep-tech Start-up in the Sustainability arena.The successful Technical Project Manager will bring an...


  • Cambourne, United Kingdom Technical Futures. Full time

    An FPGA Design Engineer with 2+ years commercial design experience including strong SystemVerilog skills will contribute to the development of a range of imaging equipment for an award-winning technology company.Youll bring a strong academic history as well as a good understanding of the interaction between the FPGA, software and hardware design.Hybrid...


  • Cambourne, United Kingdom Apple Technical Recruitment (Uk) Limited Full time

    Vacancy Summary Job Title: Senior Planner (Site based) Job Type: Permanent Job Ref: #1086 Location: Cambridge Start Date: ASAP Salary: c£75k-£80k basic plus competitive package Company & Project: A successful and profitable Main Contractor with a long track record of delivering projects in Cambridge have a new requirement for a Senior Planner to join their...


  • Cambourne, United Kingdom Rise Technical Recruitment Limited Full time

    Chief Engineer (Automotive) £75,000 + Clear Career Progression Route To Director + Training + Company Vehicle + Excellent Company Benefits Covering Cambridgeshire and Bedfordshire, Ideally located: Cambridge, Peterborough, Bedford, Huntingdon, Newmarket, March, Wisbech, Fenstanton Are you an experienced engineering leader from an automotive background, with...


  • Cambourne, United Kingdom Hays Senior Finance Full time

    Hays is seeking a Senior Manager of Associate Director for a top tier UK wealth management and professionals' services group.Known for their growth and innovation, our client values integrity and excellence, ensuring they employ the best talent.Their Cambridge office is on a significant growth trajectory and needs a motivated Tax Senior Manager or Associate...

  • Senior Planner

    6 days ago


    Cambourne, United Kingdom Apple Technical Recruitment (Uk) Full time

    Vacancy Summary Job Title: Senior Planner (Site based) Job Type: Permanent Job Ref: #1086 Location: Cambridge Start Date: ASAP Salary: c£75k-£80k basic plus competitive package Company & Project: A successful and profitable Main Contractor with a long track record of delivering projects in Cambridge have a new requirement for a Senior Planner to join their...


  • Cambourne, United Kingdom J B Corrie & Co Ltd Full time

    Job Title: Contracts Manager - Technical Lead About Us: Established for over a century, JB Corrie is a family-owned fencing specialist with a strong heritage.We pride ourselves on delivering high-quality products and services.Role Overview: We are seeking an experienced Contracts Manager - Technical Lead to join our contracts team, reporting directly to the...


  • Cambourne, United Kingdom J B Corrie & Co Ltd Full time

    About us: Do you have the right skills and experience for this role Read on to find out, and make your application.We are fencing specialists with a proud heritage that stretches back for more than one hundred years.We are a family-owned business and currently in the ownership of the fourth generation Corrie family.The company prides itself on supplying and...


  • Cambourne, United Kingdom Hays Senior Finance Full time

    Senior Tax Manager or Associate Director Employer Location Cambridgeshire, Cambridge, England Salary Highly competitive + benefits Closing date 30 Dec 2024 View more categoriesView less categories Sector Salary band , , , , Contract type Hours Where will they be working You need to or to save a job.Job Details Hays is seeking a Senior Manager of Associate...

  • Senior Planner

    5 days ago


    Cambourne, United Kingdom Apple Technical Recruitment (Uk) Limited Full time

    Vacancy Summary Job Title: Senior Planner (Site based) Job Type: Permanent Job Ref: #1086 Location: Cambridge Start Date: ASAP Salary: c£75k-£80k basic plus competitive package Company & Project: A successful and profitable Main Contractor with a long track record of delivering projects in Cambridge have a new requirement for a Senior Planner to join their...


  • Cambourne, United Kingdom Apple Technical Recruitment (Uk) Limited Full time

    Vacancy Summary Job Title: Senior Quantity Surveyor (Heritage Projects) Job Type: Permanent Job Ref: #1130 Location: Cambridge Salary: c£60k-£65k+ (DOE) basic plus competitive benefits package including car allowance Company & Project: Apple Technical Recruitment are working with an established Quantity Surveying practice in Cambridge market who have an...


  • Cambourne, Cambridgeshire, United Kingdom u-blox Full time

    Job Title: Senior Software Development EngineerAbout the RoleWe are seeking a talented Senior Software Development Engineer to join our IT Applications Team in Cambourne (UK) or Athens (Greece). This technical role offers an exciting opportunity to work on corporate application development, integration, and maintenance.About YouTo be successful in this...


  • Cambourne, United Kingdom J B Corrie & Co Ltd Full time

    About us: We are fencing specialists with a proud heritage that stretches back for more than one hundred years.We are a family-owned business and currently in the ownership of the fourth generation Corrie family.The company prides itself on supplying and delivering a quality assured product and service.About the role: This is an exciting opportunity to join...


  • Cambourne, United Kingdom Skilled Careers Full time

    Senior Electrical Design Engineer Location: Cambridge Are you a Senior Electrical Design Engineer who would be interested in a challenging yet exciting role with plenty of variety?If the answer is YES, we may just have the perfect role for you As the demand for our expertise continues to grow, we now have an exciting opportunity for a Senior Electrical...


  • Cambourne, United Kingdom Eclectic Recruitment Ltd Full time

    Job Description We are working with a leading telecommunications company based in Cambridge who are looking to add an experienced Senior Conformance Engineer to their growing team.This is a full-time permanent position with the option of hybrid working.Key responsibilities will include: Develop and implement test plans to ensure products conform to internal...

  • Fpga Design Engineer

    2 weeks ago


    Cambourne, United Kingdom Technical Futures. Full time

    An FPGA Design Engineer with 2+ years commercial design experience including strong SystemVerilog skills will contribute to the development of a range of imaging equipment for an award-winning technology company.Youll bring a strong academic history as well as a good understanding of the interaction between the FPGA, software and hardware design.Hybrid...


  • Cambourne, United Kingdom Polytec Ltd. Full time

    Location: Cambridge (CB25) Duration: Permanent Hours: 8am until 4:30pm (Monday to Friday) Salary: £80,000 to £85,000 Job Reference: 35195 Polytec are looking for a Senior Principal Electronics Engineer specialising in Digital design for our client based just north of Cambridge.Responsibilities: Requirements analysis and understanding Technical design and...


  • Cambourne, United Kingdom Apple Technical Recruitment (Uk) Limited Full time

    Vacancy Summary Job Title: Senior Quantity Surveyor Job Type: Permanent Job Ref: #949 Location: Cambridge Start Date: ASAP Salary: c£75k basic plus competitive package Company & Project: An award winning Tier 1 Main Contractor operating across Cambridgeshire are currently recruiting for a Senior Quantity Surveyor to join a c£25m project.The business has a...


  • Cambourne, United Kingdom Rise Technical Recruitment Limited Full time

    Service Manager £40,000 + Mon to Fri + Autonomy + Vehicle + Training + Progression + Excellent Company Benefits Cambridge (Commutable from: Newmarket, Burwell, Mildenhall.Bury St Edmunds, Thetford, Ely, Stowmarket, St Ives) Are you from an agricultural / engineering background, looking to step up into a management role with an industry leading company,...