Motor Recoveries Auditor

Description The role of Motor Recoveries Auditor will encompass the development, planning, execution and reporting of technical & SLA and process audits across the Motor Recoveries business unit.
Technical & SLA audits will be undertaken in accordance with internal audit policy, procedure and the devised technical & SLA audit regime for the Motor Recoveries business unit.
The firm's audit programme will also include client file reviews in the Motor Recoveries business unit.
The role will involve a considerable amount of interface with the Quality & Audit Manager, Unit Directors, and Technical Manager of the unit.
The role will have a direct supervisory reporting line to the Quality & Audit Manager.
Key Responsibilities Undertake and lead internal technical & SLA Motor Recoveries audits in line with the internal audit programme for the firms operating Divisions, file types will including fast track and multi-track matters using an agreed framework.
Undertake and lead ad hoc and other bespoke internal Motor Recoveries technical & SLA audits in line with the firm's current policies and procedures as and when required within the working of the firms operating Divisions.
Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.
Provide clear and effective feedback (orally and in written report format) to the key stakeholders within the business on conclusion of all audit activities as and when required to do so.
Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.
Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.
To highlight all opportunities to develop and enhance existing procedures, processes and competency's where appropriate.
In conjunction with the Quality & Audit Manager, Motor Recoveries Business Unit Director & Technical Manager consider training requirements and skill gaps analysis at both handler and strategic business unit level.
Perform other relevant duties as requested by the Quality & Audit Manager in line with business needs and requirements.
To ensure compliance with the SRA Code of Conduct 2011.
Skills, Knowledge and Expertise Prior knowledge, skills and experience Essential: A proven history of claims handling or experience of working in the insurance sector is essential.
Excellent computer literacy and attention to detail, especially with regards to Microsoft Excel and the Office Suite.
Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.
The ability to communicate effectively with stakeholders at all levels, both orally and in writing.
Desirable: Previous technical & SLA experience auditing Motor Recoveries client files would be advantageous (but not a pre-requisite).
Knowledge of developing or maintaining MI reporting systems.
Ability to anticipate problems and identify solutions.
Competencies needed to succeed and excel in the role Professional – adopts a professional approach to business activity and the delivery of performance objectives at all times Communication – is an effective communicator (orally and in writing) with excellent presentation and listening skills.
Promotes compliance and best practice standards when interfacing with key business stakeholders at all levels Assertive – remains composed and objective when challenged yet is able to take the lead to ensure the correct outcome for the business is maintained Flexible – adapts to the needs and requirements of the business where necessary Organisation – is self-motivated and can work autonomously with excellent planning and time management skills Influencing – is able to provide effective guidance and direction to key stakeholders in order to achieve the appropriate outcome for the business Analytical – is able to identify concerns or risks where they exist and analyse such data to formulate appropriate recommendations to mitigate those risks Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)  Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing  Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer  Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.